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“OK I guess”

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Quality Inn & Suites Gatlinburg
Ranked #14 of 78 Hotels in Gatlinburg
Certificate of Excellence
Bumpus Mills, Tennessee
Level Contributor
156 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“OK I guess”
Reviewed 8 April 2013

Large rooms and clean, but the furniture is very old. Had an old style CRT TV that wasn't very big. The bed was very low to the floor and the mattresses looked like they were older than I am. There's a lot of motels in the area that are better deals than this one. But overall, I guess it was OK. Breakfast isn't until 7:30, so we left without getting any.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcc0471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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669 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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  • English first
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English first
Canal Winchester, Ohio, United States
Level Contributor
5 reviews
3 hotel reviews
Reviewed 6 April 2013

Big rooms, good price, fireplaces, balconies, free breakfast, problem is internet doesn't work. Also, pet-friendly. I don't travel without my toy-size little dog. Very few hotels are pet-friendly in Gatlinburg. Breakfast is okay. It has make-your-own waffles, bagels, toast, cereal, coffee, juice.

Room Tip: They have several varieties of room styles. Select 4th floor. From back of building, parking is le...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 April 2013

We reserved a room here because it was pet friendly and affordable however don't waste your time and money. I always check mattresses anywhere I go and when I checked both the they were covered with red blood looking stains. Yuck! We told the manager and he upgraded us to a bigger room. Those mattresses had the same problem and I found a bug under the mattress cover. We checked out and got a full refund from expedia. This place is nasty!!!!!

  • Stayed March 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 April 2013 via mobile

We were so excited after our seven hour ride that the nice gentleman at the front desk let us check in early. Our first pet was free and the second was supposed to be $10 extra a day, but when he heard they were both less than five pounds he waived the fee!
The maid staff was super friendly, offering to help us with anything we needed when we were moving in to our room. Extra towels are always nice!
The room is huge, great fireplace, nice comfy beds, clean bathroom and lots of counter space with an extra sink, microwave, and mini fridge.
The continental breakfast was nice, very carby, but you can fill up and head out for a busy day.
Construction in the area is a little frustrating but not their fault.
Would stay again!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shalanej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoneham, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 March 2013

Some friends and I spent one night here in March 2013. It was more than we expected for a Red Roof Inn. The rooms were huge. There was a huge balcony. The microwave and refrigerator had its own space with a counter and it's own sink. (Having to deal with food in the bathroom sink always grosses me out!) Breakfast was more varied than most Red Roof breakfasts - although all carbs. Beds were a little hard though. Some people don't mind that.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owens Cross Roads
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 February 2013

I obtained reservations weeks ahead of time. I had some issues with reservations but got it all worked out (or so I thought). Upon arrival, I checked in, price was correct, signed it, got my stuff in my room and went on about my 2 night stay. On the next day, I was hiking the Appalachian Trail when I got a call (somehow) from the front desk telling me I was supposed to check out at 11am (it is now 1230p). I explained there must be some mistake, etc. So I had to stop, get back to my car and drive 45 minutes to the hotel only to have her tell me it is now fixed. The room was very nice in size (king room with fireplace), the fireplace worked great, the bed was okay, except for the chewed gum stuck to the headboard and the tv didn't work the last night I was there so I called the front desk and the guy came right up. He said unfortunately the room I was in gets cable from the room below it and since it was 10p he didn't want to disturb the neighbors but this was something they were aware of! Really!? Fix it then!!! Upon check out, I informed the lady about my issues and told them the room needs cleaning very good, gum needs to be gotten up and the tv fixed. I was shocked to see that I was billed for 2 nights at 3 nights price. I demanded a fix, not a refund but a fix, they did knock off 50% for the first nights stay.

  • Stayed December 2012, travelled as a couple
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Helpful?
2 Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENVILLE
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 February 2013

Just wanted to take a minute to say thank you for a great overnight stay! Right in Gatlinburg, trolley available, pet friendly, clean room, free breakfast. Who could ask for more? Great timing too, we were able to be there to see all the beautiful fat snowflakes falling!!!! More room than we needed in suite 600. 2 bedroom apartment style room with fireplace and huge jacuzzi tub for very small room charge. Very pleased and would recommend to anyone. Convenience store right across the street as well. Great stop for a clean, cheap, quiet weekend getaway!!!

Room Tip: suite 600. Huge, spacious 2 bedroom ( 1K, 2Q ). NO noise!!!
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COURTNEY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Gatlinburg

Property: Quality Inn & Suites Gatlinburg
Address: 401 Hemlock St, Gatlinburg, TN 37738-3009 (Formerly Red Roof Inn & Suites Gatlinburg)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Gatlinburg 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Quality Inn & Suites Gatlinburg. We are right across from "Gatlinburg Mountain Coaster" and also 1.5 miles from Great Smoky Mountain National Park, the busiest of all national parks with over 9 million visitors each year. The park offers endless outdoor activities such as downhill snow skiing, class IV whitewater rafting, golf, hiking options from 600 miles of trails, and fishing in hundreds of miles of streams. Relax at Quality Inn & Suites Gatlinburg while you're enjoying all Gatlinburg's restaurants, family fun museums (such as Ripley's Believe It or Not and Hollywood Star Car Museum), Dollywood Amusement Park, Splash Country, Dixie Stampede, and many, many other great attractions, fun for young and old. Year round events and concerts combine to make Gatlinburg a true entertainment destination in the beauty of the Smoky Mountains. ... more   less 
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Also Known As:
Red Roof Inn And Suites Gatlinburg - Aquarium
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Wildwood Hotel Gatlinburg

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