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“Great, Great, Great”
Review of Tree Tops Resort

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Tree Tops Resort
Certificate of Excellence
Reviewed 25 March 2014

My family stayed recently in the Bear Necessity Cabin this past week and it was wonderful!! The cabin was clean, cute, and was beyond the bear necessities! It included a hot tub, and game room, TV's in each room and the kitchen was equipped with what you needed. We had a wonderful time touring Gatlinburg, Pigeon Forge, and Seiverville and the location of the cabin made it very easy to see all the attractions! I would highly recommend this to anyone. All the staff was also friendly in the office and made sure all our questions were answered! Loved it!

  • Stayed: March 2014, travelled with family
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3  Thank LakenTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (274)
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166 - 172 of 274 reviews

Reviewed 23 February 2014

We made reservations months ago - we called the day we were scheduled to arrive and we asked what needed to be done should we not make it there the night of or really late. They took a little to answer but in the end they answered and we were good to go from there.

Checking In
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Finding the location was not too bad if you are using navigation. When we arrived the folks in the office did not feel really welcoming, it was a bit cold like the weather. If I were being offered an opportunity to purchase at this resort I would not buy because it was not welcoming at all. None the less we proceeded. We were assigned a room in building number 2.

NOTE: If you are given a room in buildings 1, 2, or 3, ask for another room. We did not know and upon driving to our building we quickly learned our room was on the third floor and there was no elevator. However, to add insult to injury, there are elevator carts right where we parked.

Rooms
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The rooms are a bit gloomy, the lighting can be improved to make the rooms feel a little more welcoming, even the paint. I believe they are in the process of renovating some of the rooms. The cooling / heating system worked great, no issues there. There is a little kitchen and everything was clean. The bathrooms were nicely sized and so were the rooms.

Checking Out
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There are a bunch of things you have to go through before you leave. One of which is take out the trash - no biggie right - wrong - you can take the trash out but it is not properly marked where you have to take the garbage.

I honestly feel like there are better choices. Tree Tops Resort leaves a lot to be desired. Perhaps we are spoiled by other resorts we have gone to.

  • Stayed: February 2014, travelled with family
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4  Thank FHackman82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Follow the resort driving instructions, Have the resort phone number handy because if you follow some GPS, it comes up with some weird directions. After that hint, everything else here is about perfect. SERVICE: Excellent. Check in was efficient, personnel super friendly. VALUE: Excellent. We were assigned to a pedestal unit at the top of the hill. This was a stand alone house- as private as you can get. Beautiful. Gas fireplace, upstairs bedroom in addition to the two bedrooms on the main floor. SLEEP QUALITY: Excellent. Comfortable bed and top notch furnishings. CLEAN: Excellent. LOCATION: Excellent. About 1.5 miles from the downtown strip so close but also up in the hills with the streams and incredible view. There is a paved path down to the recreation building. Good workup on the way back up. Racquetball, indoor heated pool and whirlpool, games check out. ROOM: Excellent. I could easily live in a place like this from now on. OVERALL: EXCELLENT!! We enjoyed the unit and kitchen facilities and fireplace and view so much we seldom ventured off the resort property. HINT!!! We were snowed in a couple of days- great to be in the mountains with view and fireplace- but in the winter, February especially- have food and supplies on hand if needed. Not that many activities in the off season, but we managed to keep ourselves entertained. Truly a home away from home. If only I could be insured of obtaining this unit again............... ahhhhhhh. We really lucked out!!!

  • Stayed: March 2013, travelled as a couple
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4  Thank IslaEsperanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

This is the type of resort that you love to stay in.
Easy check-in, easy check-out.
Clean, spacious , nice parking.

If you need something to get fixed .... they will fix it promptly.

If you plan to stay in Gatlinburg is one of the top spots to choose from.

  • Stayed: January 2014, travelled with family
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6  Thank ctornoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

We had a wonderful stay at Tree Tops resort from 12/13-12/19! We absolutely loved the location, which is down a nice winding road away from the high traffic area of downtown! Not far at all from the downtown attractions, yet far enough to feel like you are nestled further out. Stayed in Bldg. 6 in a two bed/two bath unit that was a bit dated but very comfortable, cozy, clean, and quiet. We loved the gas fireplace and our balcony offered a beautiful view of the courtyard holiday decorations and mountainside scenery. All staff members were very welcoming, helpful, professional and friendly. My sons really enjoyed playing Ping-Pong (even though it was cold outside!!!), and the hot tubs. The grounds were kept very clean and neat! We will definitely return and would highly recommend.

  • Stayed: December 2013, travelled with family
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4  Thank Tracy768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

We checked in late and the security guys were great...followed them up the mountain to our loft unit (we never would have found it without them!) I expected a nice unit with two bedrooms but what we got was so much better. Even though the loft units are a bit dated, the space, views and washer/dryer more than made up for it. It was a great surprise! After climbing the stairs, we entered into a small but adequate kitchen. There was a queen bedroom off to the back right with hall bath and closeted stacked washer/dryer, then a decent size dining area with a balcony and a large living area with sofa, 2 recliners and a gas fireplace. Our king size bedroom included another balcony, had a comfy bed and bathroom with a huge jacuzzi and separate shower. The best thing about this unit is the loft area...go up the stairs in front of the dining area and there are two twin beds, two closets and a cute little area overlooking the living room (but if you're tall, be careful that you avoid the beam over the rail...I almost knocked myself out looking over, LOL!). We thoroughly enjoyed our stay and so did all the family.

  • Stayed: December 2013, travelled with family
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5  Thank Mickispa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

The unit we stayed in was a two bedroom in Building 6. The unit was clean, had a gas fireplace, and had most everything you needed, but that was it. The beds and furniture were not very comfortable. The grounds are well maintained, and there were grills available throughout. We were there in the winter, so the pools were closed. There is a small indoor pool and racquetball court. The wi-fi service is a joke - I think they would be better off not offering it than to offer such a poor quality service. Many activities were offered, and some sounded quite interesting, but the cost was a bit too high for myself and two daughters to participate.

As to the location of the resort, it was conveniently located. It wasn't quite as off the beaten path as some of the reviewers make it sound however. There is a beautiful creek running right next to the road, which also runs down the front of the property, but it is right on the road. The back of the property is bordered by trees and is quite beautiful as well. The pedestal units were more in the woods than the units that are just in the normal buildings.

We actually left a day early to get back to our comfortable home instead of going back for another night at Tree Tops.

  • Stayed: December 2013, travelled with family
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4  Thank cmfug8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tree Tops Resort

Address: 290 Sherman Clabo Rd, Gatlinburg, TN 37738-5066
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #11 of 53 Speciality Lodging in Gatlinburg
Price Range: £57 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tree Tops Resort 4*
Number of rooms: 157
Also Known As:
Tree Tops Hotel Gatlinburg

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