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“Expensive”

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Black Bear Inn & Suites
Ranked #38 of 78 Hotels in Gatlinburg
Augusta, Georgia
Level 5 Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Expensive”
Reviewed 12 September 2013 via mobile

Only stayed here one Saturday night. Resort fees are charged for what exactly? Dont know. The breakfast in the morning was under-staffed. Wifi was "free" if you dont think the resort fee was for it. The location is excellent and the room was clean. Would stay here again if not so expensive.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LynnLJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 13 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. Throughout the year we have different specials and promotions running so when making future reservations ask if there is any current specials. We are very pleased to hear that you enjoyed the location and the cleaniness of the rooms. Thank you for taking the time to post your comments regarding your most recent stay with us.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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English first
Sautee Nacoochee, Georgia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 September 2013

Great location. Just people watching from the third floor balcony was fun. Reminded me of a cruise ship. Excersize room was small and smelled. I expected more from the hotel as a whole, but for the price it worked. They did ask if we would like a room on a upper floor, which we took.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyncat68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We were pleased to hear that you enjoyed your weekend getaway and was able to enjoy the private balconies while you people watched. We look forward to your next visit to Gatlinburg.
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Louisville, Kentucky
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2013

Stayed for two nights, couldn't wait to go home. Reserved a jr. Suite w/mountain view. Actually, the view was of a side street and the front and back parking lots of a very busy restaurant. The bed felt like a marshmallow, absolutely no support. My husband and I both rolled to the middle of the bed as soon as we laid down. Carpeting in the hallways is worn and torn, tripped on it twice. Not very well maintained. Will not stay there again. Staff very nice.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. I have notified the Maintenance Department regarding your concerns with your stay. Once again we thank you for your comments.
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Travellers are raving about these Gatlinburg hotels

Savannah, GA
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 September 2013

My disabled husband and I spent a few rainy days in Gatlinburg 6 months ago; we stayed at a hotel across the Parkway from this Clarion. THAT hotel left a lot to be desired. At the Clarion we had a beautiful, handicapped suite, with separate bed and sitting rooms, plus a balcony. The linens and decor were updated (no ugly, multi-colored bedspreads, for example). Two nice flat screen TVs. The "transfer" shower with a bathing stool worked well for my husband, but if someone had to wheel a wheelchair into the shower, that could have been done as well.

We liked the breakfast so well, we never went out for pancakes! They had a cook making eggs, including omlettes, and there was a small buffet of hot items, from sausage links to grits to potatoes...It's true, as another reviewer said, that nobody wiped off the tables between diners dining, but the overall appearance of the dining area was excellent (compared to other breakfasting areas in middle-of-the-road hotels).

The swimming pool in a separate building was very nice. There was also a whirlpool as well as what appeared to be a kiddie pool. The deck furniture was clean and abundant, and there were several nice bathroom/changing rooms, too. I was at first delighted to see there was a handicapped lift for the pool, which my dh could have taken advantage of. But after talking with hotel personnel, who seemed willing, if not eager, to try to operate the lift, I got the impression nobody ever used it and employes weren't so sure they knew how to. They only had it because TN state law requires it. So, my dh did not experience the hydraulic chair lift into the pool.

Another thing we liked was the automatic doors leading to the parking area, which are a blessing when you have someone in a wheelchair.

Only downside to our Clarion visit was one day (out of 3) housekeeping kind of forgot us. The front desk said our room was listed as having been attended, but it hadn't been. I get that a mistake could have been made and our room simply overlooked. However, somebody had obviously brought in a pile of clean towels and set them down on our bedroom dresser--and left. No tidying up at all. So, housekeeping didn't get their tip from me.

Room Tip: ask for the "mountain view" handicapped suite.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for posting your comments regarding your most recent stay with us. We were very pleased to hear that our handicap accessible suite was more than accomodating for your families needs and that you were able to enjoy our full hot complimentary breakfast. I have notified the Director of Guest Services regarding your concerns of the room not being serviced. We appreciate you making us aware of this issue. We look forward to your next visit with us in the Smokies.
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Lebanon, Tennessee
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 September 2013

Went there on our honeymoon. Well satisfied overall except for some minor things: Elevator was slow and one out of the two was shut down for service. Breakfast was good but no one wiped off the tables after people quit eating. After this trip I found fraudulent charges made to my credit card from companies I did not know and had never done business with. I rarely use my credit card so I wonder if one of their desk clerks sold my information. If this happens to anyone else after using their credit card then management needs to be made aware.

Room Tip: This hotel is on the far end of Gatlinburg not too far from the national park so if you want to go t...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenkinsrawhide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We very pleased to hear that you enjoyed your stay with us and was able to enjoy the full hot breakfast. The hotel did recently have some issues with the elevator, however then have been resolved. The Front Office Manager advised you upon arrival and initial presentation of the card to contact your credit card company and you were made aware of charges prior to the arrival of the hotel. Once again we appreciate you taking the time to post your comments regarding your stay with us.
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Middle Tennessee
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2013

We have stayed at this hotel many times. This time it was so generic. Elevator one of two was out. The breakfast tickets are tacky in general. This used to be the only hotel we would stay in Gatlinburg. Not anymore........

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ballmom1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 September 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. The hotel did experience some issues with the elevator recently, however the issue have been resolved. The breakfast tickets are delivered to every guest upon check in to verify that you are a guest staying at the hotel for your morning breakfast. Once again we thank you for posting your review.
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Alpharetta, Georgia
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

The hotel was clean and comfortable and the staff were friendly and knowledgeable.Nice breakfast. The blinds on the balcony door did little to keep out the light from outside, but other than that, very pleased with our stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarenB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 4 September 2013
The Clarion Inn & Suites would like to thank you for taking the time to post your comments regarding your most recent stay with us. We are very pleased to hear that you were welcomed with a friendly and knowledgeable staff. The hotel strives to provide the most excellent customer service. We looked forward to your next stay with us.
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Additional Information about Black Bear Inn & Suites

Property: Black Bear Inn & Suites
Address: 1100 Parkway, Gatlinburg, TN 37738 (Formerly Clarion Inn & Suites)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Black Bear Inn & Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Black Bear Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Black Bear Inn & Suites's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Black Bear Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Black Bear Inn & Suites is only a short drive away from Pigeon Forge. Black Bear Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Gatlinburg
Gatlinburg Clarion

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