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“Very Good Stay” 4 of 5 bubbles
Review of Clarion Inn & Suites

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Clarion Inn & Suites
Ranked #38 of 78 Hotels in Gatlinburg
Florence, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Good Stay”
4 of 5 bubbles Reviewed 7 January 2014

Stayed here for the second time. Overall a good experience. I am a believer in value and this hotel is a good value. I really have only one complaint and that is you can hear a lot from the hallway and adjoining rooms. Positives are the location (on the end of the strip), it's clean, coffee available all day, cider and cookies available at night, and I really like that the corridors are inside and not like a lot of the comparable hotels that you enter from the outside. I did not use the pool area but it looked well kept.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DASFlorence_Kentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 9 January 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We are pleased to hear that you enjoyed your stay with us and look forward to your next visit with us.
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655 reviews from our community

Traveller rating
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    119
    74
    51
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241
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Saucier, Mississippi
Level Contributor
150 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

The pool was heated!! Also, the breakfast was great. We had omelets, waffles, cereal, etc. There was a line for the omelets, but that was because of all the people staying there. The staff was friendly and nice. Our room was on the back, but from our balcony, we could see the top of the tower where the fireworks were shot from on the 31st. We walked downtown to see the ball drop and the fireworks. We oohed and aahed!!! The highlight of our trip was Thursday night's snow! Our grandsons had a blast trying to see who could collect enough snow to hit Grandpa the most!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 9 January 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We are so pleased to hear that you were able to enjoy the full hot breakfast that we have to offer and enjoy the holiday with your family at the Clarion. It's always beautiful when it snows in the Smokies and what better memories for your grandsons to experience. Once again we thank you for taking the time to post your comments and we look forward to your families next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inman, SC
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 23 December 2013

This is one of the better hotels in Gatlinburg. We have stayed there multiple times. The hotel is nice, but could use some updating in regards to carpet, bedding, etc. They have cooked to order omelets. As long as the hotel is not busy breakfast is good. They did not have adequate staff or facilities to accommodate a full or near full hotel. Overall our experience was positive and would probably stay there again.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luco57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 30 December 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We appreciate you bringing your concerns to our attention and will pass them along to the proper department head. The hotel is very pleased to hear that overall your stay was enjoyable and look forward to your next visit to the Smokies. Once again thank you for taking the time to post your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chimney Rock, NC
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 12 December 2013

Total snafu at check-in (desk clerk unconcerned); room not what I had asked for (desk clerk on phone unconcerned again); breakfast has gone WAY downhill in terms of both selection and quality; only the 'hothouse' pool and hot tub remained superb. Check-out?? Please see check-in... Get me outta here...

Room Tip: Definitely ask for 'away from the elevator and snack machines' unless you don't like und...
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  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CPRocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 16 December 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. Due to you booking your reservations with choicehotel.com special rate the hotel is unable to alter the reservation in any way. To guarantee a certain room type we would suggest that you make your reservations directly through the hotel to ensure you receive the correct room type. Once again thank you for taking the time to post your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norton, Virginia, United States
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 1 December 2013

This is supposed to be a choice hotel. However I did not find it to be what I expected from Clarion. Where to start, parking is terrible, their overflow is in a dimly lit sketchy parking lot where I was too afraid to leave my car at night so we drove around for hours until we could get back in parking lot. When I called the staff to ask them if there was anywhere else to park they were not friendly. Secondly, CLEANLINESS And APPEARANCE are the most important aspects of a hotel besides hospitality. The elevator smells like dirty feet. The pool's heater was torn up no one told us until we asked. And both pools were so filthy there were black FOOTPRINTS on the bottom of them. We didn't even go swimming after that. The carpet is my next and biggest pet peeve. It was torn, rippled and smelly. That was in the hallways! Walls were dirty as well. I had to CALL THE FRONT DESK AND ASK THAT THEY COME VACCUM because there were TOENAIL CLIPPINGS in the carpet. The girl at the front desk didn't even seem worried about it. I will not go back and stay until they get better attitudes, new carpet and new house keeping staff to clean. Basics of running a hotel.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank CheyAnne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 3 December 2013
The Clarion Inn Gatlinburg would like to thank you for taking the time to post your review regarding you recent stay with us. The hotel will be replacing the carpet at the first of the year. We appreciate you bringing your concerns to our attention and have forwarded them to the proper department heads. Thank you again for taking the time to post your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Georgia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 30 November 2013 via mobile

We come to gatlinburg/pigeon forge every thanksgiving. It is our one time a year family trip. We always stay at clarion at Walden Creek but this year, sad to say, it was booked. So I figured at $700 for 4 nights , clarion Inn at Gatlinburg would be just as nice . WRONG! We checked in at 6pm on Wednesday before Thanksgiving. The clerk was so busy on the phone, I wondered if she would ever get us checked in. I confused her by paying half cash and half on debit card. We walked in to our small dark room after riding a slow elevator and now the complaints begin. Mold on shower curtain, infestation of lady bugs, dirty carpet, old microwave that wouldn't pop popcorn and the tv had only a few channels. A so called heated pool that is separate from the hotel and was not heated. I also told the front desk and they acted surprised and said oh we will check on that. 4 days later, IT'S WARM!!!! They do charge additional $15 day for what I have no ideal. The housekeeper hung around outside our room for 2 hours each day. Dropped off towels and got garbage. Never cleaned the room. Now let's move to breakfast. 3 sweet older folks that could not keep up with the volume of guests fixed your plate and made omelets. Stood in line for 15 minutes each day. They hide everything so people won't use it all...(they told me so). non stick spray for waffle maker, sugar free syrup and additional supplies. The hot food is cafe style. They fix your alloted amount and u have a meal ticket they punch. So......now on their website I see the price is now $79 a night instead of $175. Well its worth $79 but no more. Do yourself a favor....stay in pigeon forge. I work really hard all year for this family trip and my 5 yr old granddaughter was bored and disappointed just like I am.

Stayed November 2013, travelled with family
Helpful?
Thank jane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 3 December 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We appreciate you bringing your concerns to our attention and have forwarded them to the proper department heads. Once again we appreciate you taking the time to post your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 11 November 2013

This motel fell short on a few matters:

There is not enough parking. You will need to park in the motel lot as there is no free public parking around. But there were more cars than parking spots. One evening we had to drive around the parking lot for 15 minutes before a spot opened up. And we were not that late.

Rooms facing the street (like ours) are noisy. There's a lot of people on the street, which is close by the building, and they are not quiet.

Unexpected charges appeared on our bill. Like $15/night for a 'hotel services fee' beyond any taxes. So don't expect your quoted room rate to be what you pay.

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Clarion Inn & Suites, responded to this review, 3 December 2013
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us and we look forward to your next visit to Gatlinburg.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 1100 Parkway, Gatlinburg, TN 37738-3108
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Clarion Inn & Suites 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
The Clarion Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Clarion's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Clarion Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Clarion is only a short drive away from Pigeon Forge. Clarion Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Gatlinburg
Gatlinburg Clarion

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