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“convenient”

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Black Bear Inn & Suites
Ranked #37 of 78 Hotels in Gatlinburg
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“convenient”
Reviewed 10 June 2014 via mobile

Very convenient and rooms are clean. Wi Fi is very fast and breakfast is great. Only problem we had was elevator was extremely slow and only 1 was working. Climbed 6 flights several times and would beat elevator.

Stayed June 2014, travelled with friends
Helpful?
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 12 June 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay. We're so pleased to hear that you enjoyed the convenience of location and the cleanliness of the your room. We look forward to your next visit with us while your in the Smokies.
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673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
1 review
Reviewed 9 June 2014 via mobile

Okay let me first say that it is in a perfect location and the rooms are very clean and great housekeeping staff very friendly and very helpful. Now as far as the day we checked in the girl at the desk were both rude the whole group said the little blonde working at the desk had a very poor attitude eye rolling at some of the people and just rude. The dark hair girl at the desk is not the nicest person came down to see if we could change rooms as they had us on then 6th floor and one elevator was down and the other takes like 20 minutes just to get to you. But before I came down I had called the desk to see if it was possible and the girl was rude and was like mam I am going to have to call you back in a rude voice. So when I arrived at the desk and told them that taking 6 flights of stairs with a 1 year old is going to difficult she was like mam their is nothing else avaliable when I had known for a fact their were rooms available because the rest of our group had not yet checked in and we could have swapped rooms with someone who didn't have kids. So finally she went and got Tyler the manager and he handled it just fine.....

I just want to tell you I am not the only person to complain about your front desk staff. Especially the little blonde needs to work on her customer service and smiling a greeting. I know what working in the hotel industry is like I worked in a indoor waterpark for 5 years as a manager of the hotel. I know how customers are to be handled and made sure they were taking care if as Tyler did. Also just a little note we had a pack in play brought up to our room 2 of them. The first was covered in urine and looked like vomit stained up and never cleaned. Second one also had stains all over it. IT was so gross I just my child sleep in my bed.

But I really want to thank the housekeeping staff on our room it was so clean

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 10 June 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We're so pleased to hear that our rooms were clean and housekeeping staff was friendly and helpful. We regret the experience you encountered with the Front Desk staff and we have begun to take immediate action as this is not the way we train our staff. Once again thank you for bringing that to our attention and rest assure we have taken action steps to correct that. We look forward to your next visit to the Smokies.
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Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 June 2014 via mobile

The service is always nice, the rooms are spacious and always nice and clean. Most of all the breakfast is the best hotel breakfast ever! All I can say is amazing stay please stay here, please! This is like literally the best hotel in Gatlinburg I have stayed at, I'm not even kidding!

Stayed July 2013
Helpful?
1 Thank PrayAlways427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 10 June 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. We are so pleased to hear that you enjoyed your stay and everything with the hotel. We look forward to seeing you on your next visit to the Smokies.
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Level 6 Contributor
363 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 3 June 2014

This hotel is at the end of the Gatlinburg strip next to the Smoky Mountain Park entrance. The hotel was comfortable but needs a bathroom update. We stayed for 2 nights in a suite and our room faced the street. It was quiet with lots of room. The hotel has a $15 daily fee for ????? The breakfast is okay but convenient. Although at the end of the strip, we liked the location. Everything is within walking distance versus Pigeon Forge.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mickey2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 5 June 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for posting your comments regarding your recent stay with us. The Luxury King Jacuzzi Suites do offer more space than the Deluxe 2 queens. We were pleased to hear that you were able to enjoy the full hot complimentary breakfast. The location of the hotel does make it very convenient to access all the downtown Gatlinburg has to offer whether it’s shopping, dining or enjoy the many attractions. Once again we thank you for posting your comments and look forward to your next visit with us.
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Glasgow, Kentucky
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2014

We recently visited Gatlinburg TN, and stayed at this hotel. As we pulled in the outside looked great just like the pictures online. Sadly this was not so. What we thought would be a pleasant weekend get away with the family turned horrible quick. First off, while checking in Hotel we had a lady check us in that was not friendly at all. Then the room was still not ready at 4:00 pm. We had room #325 We had to sit in lobby and wait for room to be clean. Upon entering room it smelled old and mildew, room was tiny, carpet was wet, shower head did not work correctly, and room was dirty. Sheets also had a bad smell, and there was blood on the sheets. Nasty!! I drew the line there. So went back to the front desk, and for a refund due to issues, and they said they couldn't because they already ran my credit card, and we could not cancel the next day due to a 48 hour cancelation policy. So sadly we had to stay here. Took my daughter to the pool are next day....pool was dirty and the Hot Tub had great Jets, but was same temp as pool. Breakfast are is too small for the Hotel by the way. Breakfast was good though. Then later that day elevators broke, could not use anything but steps, the fire alarms went off and on for approx. 20 minutes. When leaving I told a lady at the front desk about my complaint. She was not so pleasant to talk to. She said best I can do is give you back $16 per day for your stay. Got home today, looked at my account. Still have not got $16 per day refund. Also they took an additional $114 from me for something. Called hotel to discuss that she said Managers were gone and that she was new and could not help me. So I called Clarion Customer Relations, and they have filed a formal complaint and sent to General Manager of Hotel. They lady said they have 72 hours to respond to my complaint to resolve issues, and obtain possible reimbursement for my entire stay. She said they should for all the issues, so will make another comment in future if they do not correct this. I recommend the Comfort Inn on Dollywood Lane in Pigeon Forge TN....we stayed here our third night instead of Clarion, and it was wonderful! God Bless and safe Travels!

Room Tip: Stay elsewhere
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank smn51247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 5 June 2014
The Clarion Inn Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your recent stay with us. We regret that you were dissatisfied during your stay. The Clarion uses advanced Ozone machine in laundry in auditioned to our commercial laundry units. Records unfortunately do not show sheets in question being provided to staff, however the elevators did go down for approx. 30 minutes. The $114.00 is an authorization for the first night of stay which should be released by your banking institution within 3 to 5 business days. Due to your issues during your stay the hotel did refund in full one night’s stay. Once again the hotel would like to thank you for taking the time to post your comments.
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Travellers are raving about these Gatlinburg hotels

Fort Worth, Texas
Level 5 Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 June 2014 via mobile

Hotel is located close to restaurants and close to smokey mountain park entrance. Easy to walk to many sites in Gatlinburg. Room had nice linens though being older ceiling height was lower. Our room was quite clean with no mildew or odors.
Breakfast bar was great as had made to order omelets as well as waffles, potatoes etc.
Balconies viewed city or mountain but not over a stream like some hotels in area.
We would stay here again. Price very competitive even with extra per day charge

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 3 June 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your most recent stay with us. The location of the hotel does make it very convenient to access all that downtown has to offer. Once again we would like to thank you for the comment and look forward to your next visit with us.
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Level 5 Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 May 2014 via mobile

Nice, older hotel. It's the location that sold me. You can walk to restaurants and shopping.

We had a room with a balcony facing the parkway. Loved sitting out there at night.

Breakfast was good. Omelets made to order. Waffles, grits, toast, country ham, biscuits and gravy and hash browns. Fruit and more.



  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tngal47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGatlinburg, Manager at Black Bear Inn & Suites, responded to this review, 26 May 2014
The Clarion Inn & Suites Gatlinburg would like to thank you for taking the time to post your comments regarding your recent stay with us. The location of the hotel does make it convenient to access all that downtown has to offer. The private balconies overlooking the parkway are most preferred by our guests. We were glad to hear that you were able to enjoy our full hot complimentary breakfast. Once again we thank you for posting your comments and look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Black Bear Inn & Suites

Property: Black Bear Inn & Suites
Address: 1100 Parkway, Gatlinburg, TN 37738 (Formerly Clarion Inn & Suites)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Black Bear Inn & Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Black Bear Inn & Suites Gatlinburg has a sleek, stylized look! From the lobby to rooftop Penthouse Suites and every room in between. Start your morning off right with a delicious full, hot complimentary breakfast including omelets cooked to order and Belgium waffles. The Black Bear Inn & Suites's location is ideal for everyone! Interested in a scenic drive or hike? The hotel is located only 100 yards from the Great Smoky Mountains National Park, the most visited park in the Nation! Want to walk or take a Trolley around downtown Gatlinburg and experience the town's many popular attractions and wide array of restaurants? Not a problem! Black Bear Inn & Suites is located right on the Parkway! Thinking about driving to Pigeon Forge to visit Dollywood, Dolly's Splash Country, Titanic Museum Attraction, shopping at Tanger Outlets or seeing Pigeon Forge's many theaters and dinner shows? Black Bear Inn & Suites is only a short drive away from Pigeon Forge. Black Bear Inn & Suites Gatlinburg is "Definitely a Cut Above!". We hope to see you in the Smoky Mountains soon! ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Gatlinburg
Gatlinburg Clarion

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