This was our 3rd stay in the past year at Edgewater. We like to stay here when we plan to do walking in Gatlinburg. It is SO convenient!
Room was, and has always been at each visit, very clean. We had no complaints at all. The bedding smelled very fresh, microwave and fridge were clean, and the bathroom was spotless. Even the balcony was clean enough that we could hang our wet clothes on the rail. The mattresses are very good. I wish I had asked them what kind they are as they are very comfortable. Flat screen TV is very nice. They have warm breakfast in the morning. We were there 3 days and the items varied. They always have waffles, bagels, doughnuts, bisquits and gravy, etc. One day they had sausage and another they had eggs, etc. It isn't bad food, and super great to be included in the room price. Check-in was a breeze, as was the check-out process. No problems at all. I had a few questions pertaining to their frequent visitor program and they were easily able to address anything. Oh, and another nice item is that they have underground parking. SUPER nice if it's raining and you are trying to unload the car. The river runs right in front of the hotel and we saw some people fishing (not sure about the fishing license policy, so I would check!).
The only thing that needs to be improved is the elevator. I think it's just older so it goes a bit slow. We have requested rooms closer to the main floor, so it's much faster for the elevator to come, or we take the stairs. However if you are on the upper floors, then be prepared to wait, especially if it's the weekend or a holiday.
Overall, we really like this hotel and will absolutely stay here again.
- Official Description (provided by the hotel):
- Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more less
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