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“Excellent venue for our Work Retreat!”

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The Edgewater Hotel
Ranked #18 of 78 Hotels in Gatlinburg
Knoxville, Tennessee
2 reviews
“Excellent venue for our Work Retreat!”
Reviewed 10 September 2012

This past week our organization had our Leadership Retreat at the Edgewater Hotel in Gatlinburg, TN, and it was an AWESOME location. The hotel was clean, nice, and the staff at the hotel were very professional! The view was amazing, truly in the heart of the smoky mountains. They worked with our maticulous agenda, and MET and EXCEEDED our every request. We will definately consider future events here!

Room Tip: Rooms with a view are great, and they have joining rooms for those groups of 4 or more, creates fun...
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  • Stayed September 2012, travelled on business
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    • Cleanliness
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Helpful?
Thank Rhonda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
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English first
Johnson City, TN
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2012

We chose this hotel for a weekend trip because of the great location. The hotel room itself was only OK. It didn't seem extremely clean, but was much cleaner than some in this area we have stayed at previously. The view was nice from our 6th floor room and the walk across the bridge was pretty in the daytime. Parking was decent and we definitely enjoyed being able to just leave our car in the parking garage and walk everywhere. The only real issue we noticed was that the hallway carpet had somehow gotten REALLY wet, but they brought a dryer out the day after we arrived and it eventually dried out. This didn't really effect us, but it definitely didn't help with the image of the hotel. I would stay here again, but mostly because of the location.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank RebekahCarrDame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Church Hill, Tennessee
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2012

My husband and I stayed at the Edgewater on Thursday, August 30 and Friday, August 31,2012 for our 23rd anniversary.
The Edgewater is located in a fantastic location. On a back street away from all of the noise but within walking distance to everything. The national park entrance is close too.
There are several great restaurants within a 5 minute walk: Bubba Gump Shrimp Co., Dick's Last Resort, Five Guys, and Hard Rock Cafe, just to name a few.
We had a king-size room facing the river and enjoyed watching the ducks and fishermen. The view of the mountains was great,as was the view of the Spaceneedle at night. The only complaint I would have about the room would be that there was only one "comfy" chair in the room (it was a fully upholstered chair with ottoman. There was another chair at the desk but it was not comfortable). There were plenty of towels and washclothes provided without us requesting them. The fridge was very useful. There was also a microwave and coffee maker also. Room and bath were very clean and modern. Flat screen TV was nice.
We are thinking about taking our children (ages 20 and 14) to Gatlinburg for their birhdays and will be staying here again.
They offer a frequent guest program where you stay with them 5 times and recieve a free night. We forgot to sign up for this when we checked out.

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank KHillbunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 August 2012

We stayed at the Edgewater Hotel for 4 days in August. This is an average hotel in all respects, but it is the location which elevates this hotel. This hotel is on River road and the front has a stream in front of it and the back faces a hill really (not a mountain in my opinion). When we booked the hotel online, you could book a room with a mountain view. Of course we went for this room. We were on the 7th floor (has 8 floors I think) and our balcony faced the bottom part of a hill which is very close so you are just looking at trees on a hill. The other problem is that you are over the pool which brought some noise. I found that if you face the front (not the mountain) and if you are higher up like we were, you would actually get a view of the mountains.

Rooms:
The rooms are a bit old, nothing special and met our needs. The shower was horrible; beds were adequate; free wifi. There is nothing special to note. The ice maker on our floor was broken so I always had to go down a floor.

Food:
There is breakfast included but I would rate this as very poor. There was a waffle maker; biscuits and gravy; a couple of cereal choices; coffee/tea/milk/juice; toast, etc. I would have liked choices of fresh fruit; yogurt; muffins; bagels but there was none of this! In all the hotels we stayed and places we visited in our travels over 11 days, this was by far the worst breakfast. The sitting area is nice, but they need to improve the breakfast! Later at night we were hungry and it would have been nice had there been some food available in the hotel. In their book in the room, there was a couple of take out places noted, but we ended up having to do our own searching on the internet. It would have been nice if this was provided by the hotel. We ordered in from a Submarine place and it was disgusting and made us ill. There are many wonderful restaurants in town. I would recommend The Cherokee Grill and Steakhouse and Smoky Mountain Brewery where they make their own beer and it is amazing!

There is a covered parking garage and we had no issues finding parking in this hotel.

This hotel is about middle along the way on River road and has very quick access to the main street in Gatlinburg; the Aquarium and entrance to the Smoky Mountain National Park. Again, this is an ideal location!!

The price of this hotel was adequate in comparison to others in this area. The bonus was a special in August where we did get one night free for booking three nights. Always check online for specials. We booked through expedia.com

Room Tip: Rooms in front and higher up will give you a view of mountains. Rooms in back give you close up view...
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  • Stayed August 2012, travelled with friends
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Helpful?
1 Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ringgold, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2012

The room was updated and clean although at first there was a mildew smell coming from the air conditioner, but after we turned the thermostat to the coolest setting it soon went away. The staff was friendly the breakfrast was excellent the balacony was overlooking the river and walking distance to everything. The parking was tight but manageable and wish the pool hours were longer. Over all it was excellent.

Room Tip: I would ask for a room overlooking the river (creek) because the rooms to the back have no view.
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  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, 31 August 2012
Thank you for your review regarding your recent stay ar the Edgewater. We appreciate all of your comments and I thank you for your suggestion to extend the pool hours.
We look forward to your return visit the next time your travel plans bring you back to Gatlinburg and the Great Smoky Mountains.
Kindest Regards,
JoAnn Ward
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati
Level Contributor
276 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed 24 August 2012

We have stayed at the Edgewater Hotel for many years. I have always maintained that the location is the prime reason to stay here. As Gatlinburg expands its way up the main street, the location of the hotel becomes even more impressive. From the hotel, we just walk through the parking lot across the street and we are on the main street. This is the area where the newer attractions and restaurants have located, i.e. Dick's Last Resort and others. When you are ready to go to the Visitor's Center for the National Park, you are very close to the entrance. There are some issues with the hotel, but they are generally minor and part of most motels in Gatlinburg. We stayed on the river side. So, from your balcony, you can see the parking lots of other hotels and the hotels themselves. But, you can also see the mountains and look down and see people fishing. There was a musty smell when we first opened the doors to two of the three rooms we had reserved. We have found that in every hotel that we have stayed at in Gatlinburg, when they are located on the stream. The Edgewater appears to recognize this issue because I frequently see them open the hall door and the balcony door to air out the rooms when the rooms are not occupied. I just wish they had done that to our two rooms. After airing out the rooms, the musty smell was gone. We kept our balcony door open all the time because the weather was so nice. The rooms were large and spotlessly clean. Each included a refrigerator that we used to chill our bottles of water that we took on our walks in the National Park. The toiletries were of a minimal quality. I wish they would improve in this area. The breakfast service did not appeal to our family, so we ate at a one of the many great restaurants located nearby. My family used the pool. The kids enjoyed it because it goes from the inside, under a wall to an outside pool. It is not overly large. But, since they were the only ones there, it was more than adequate. There were only a few, rough towels available for drying off. We took the last 4 towels for our six people that were swimming. My son had no trouble finding a parking space for his big SUV. We parked it and only moved it when we went out to hike. It was great to avoid all the traffic and parking problems of Gatlinburg. One night, when the young kids were still ready to see more sights and activities, my husband decided to go back to the room. All he had to do was cut through the public parking lot, go down a half block and he was back at the hotel. So convenient! We will definitely be coming back here next summer.

  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank QueenMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, 31 August 2012
Thank you for all your comments regarding the Edgewater. Your patronage is greatly appreciated. We are always in the process of improving our facility and I will pass on all of your suggestions to our Executive Housekeeper regarding the rooms and amenities. We look forward to your next visit.
Kindest Regards,
JoAnn Ward
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsburg, Indiana
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 August 2012

Stayed the weekend of 8/11 & 8/12. First time to stay and found the hotel to be better than expected. Room was clean, staff friendly, and a great location. Most of the places we wanted to visit were within walking distance.

Room Tip: It's true the mountain view is literally right into the side of the mountain.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Edgewater Hotel

Property: The Edgewater Hotel
Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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