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“Ok to stay - but not as advertised”

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The Edgewater Hotel
Ranked #17 of 78 Hotels in Gatlinburg
Sarasota, Florida
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ok to stay - but not as advertised”
Reviewed 11 January 2013

The Edgewater Hotel & Conference Center is located right on River Road next to the haunted mansion. You can walk to the Aquarium and along the main strip in the matter of minutes. The staff was extremely friendly and the cleaning crew was quick - we left to go to breakfast and when we came back, our room was clean.

When I say not as advertised, the brochure I got said "full service restaurant" and "creek side dining" - They no longer have the restaurant open. That was a huge inconvenience to us when we arrived starving with cranky (hungry) 2 year old around 9PM and when we wanted to have lunch at the hotel the following day before heading out to Dollywood.

The morning we left was around 5AM, there was no coffee. The gentleman at the front desk said they was still some leftover decaf - I asked when it was left over from and he said "from the previous morning" - Ick! No thank you. I understand that they have breakfast brought in but to not even have coffee?!

Parking is tight! We have a Honda Pilot - so not a giant SUV and we parked in the SUV lot not the car lot. However we all know how many people never park center in their spot. This is a huge inconvenience when you want to open your doors to get out of your vehicle. The good thing is, Parking is in a covered garage which is a bonus.

We had a creek side room, 2 queens - basically your standard room. The beds were comfortable, electric outlets were scarce. We needed to plug in 3 phones - had to unplug lights to do so. The balcony was nice but I did not like the fact that the only "lock" was a flimsy metal arm that went down. I will say, the hotel was clean and so was our room except the nasty hinges in the bathroom were disgusting (it wouldn't take much to clean them up) and there was a stain on the desk chair and floor that were really icky, and the AC/Heater vent was GROSS. For a hotel with great potential, I don't know why the staff wouldn't take a moment to spot clean heavily soiled areas.

All in all, the hotel was safe, the staff was friendly and it was nice to rest your head. However, we will go back to another place up the road that was much nicer for around the same price.

  • Stayed December 2012, travelled with family
    • Value
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Helpful?
4 Thank Alley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, 12 January 2013
Thank you for taking the time to review the Edgewater. I appreciate your honesty in posting your concerns and compliments about your stay. I will pass them on to the appropriate department heads for their review.
When future plans bring you back to Gatlinburg and the Great Smoky Mountains, I hope you will decide to give us another opportunity to serve you,
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (269)
Date | Rating
  • English first
  • Polish first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 January 2013

The Edgewater is great....My wife and our small children have stayed here multiple times and actually don't want to try anywhere else. The rooms are plenty large and very clean. the staff is freindly and the location is ideal. Need I say more....

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank DavBritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina
Level 4 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 December 2012

Stayed off season for a very affordable price. Great heated indoor pool and two indoor hot tubs. Walking distance to the parkway attractions but not on the parkway so convenient but quiet. Continental breakfast included. Parking garage nice. We will stay here on all future trips to area.

  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbern, Tennessee
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 December 2012

We stayed at the Edgewater December 7,8 & 9, we will stay there next time. They have recently remodeled and it is so much better than before. The location is perfect and the help was very nice. The rooms were clean a nd roomy.

Room Tip: Stay on creek side
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tennesseegirl_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2012

First time at Edgewater and had a wonderful stay. Rooms were very clean and they provided plenty of towels. Bathroom was a little small but clean.
Had the continental breakfast one morning. It was ok for just a quick bite but don't expect a full breakfast.
Pool and hot tub were very nice and well kept. Only negative was waiting on the elevators upon checkout but that was due to a large group leaving at the same time.
Overall a great stay and will stay again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
2 Thank lakegirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, TN
Level 6 Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 5 November 2012

The Edgewater Hotel was acceptable in just about every way. For the price we paid though, we were expecting a higher quality hotel. Granted, we did go in October and the city was packed with leaf peepers, so it's quite understandable why the price was so high.

Our room faced the city and most, if not all, rooms have a balcony which is really nice. There are two chairs and a small table and the view was great with the leaves changing colors.

We went as a group, and the hotel put our rooms side-by-side which was very nice of them. They also allowed us to use the dining room to play cards, which was large and comfortable albeit a little cold.

There were daily breakfasts included in the price, and that was really disappointing. The first day they offered small, flat egg patties that were cold, bisquits and no meat. There was also no yogurt and the only fruit was apples...no bananas or any other fruit. The 2nd morning they offered sausage and waffles, which was better than the morning before. The rest of our group refused to eat the hotel's breakfast the 2nd morning and went out eat downtown.

Our room was very clean and the bed was very comfortable. We loved having a microwave and a small refrigerator. 1 out of the 4 rooms our group was given had a flat screen t.v.

We loved how convenient this hotel was to the main strip. If you crossed the street and cut through the next block, you were right on the strip. There is a trolley stop right out front too.

I'd like to come back to this hotel some time outside of the peak season. Perhaps the breakfasts will be better and the price more in line with the quality of the hotel.

Room Tip: Our room was facing the city and had a nice view of the changing leaves.
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  • Stayed October 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank skoeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, 12 November 2012
Thank you for your review of the Edgewater. I appreciate your comments and am glad you enjoyed the convenience of our hotel and the amenities in your room. I hope you will give us another opportunity to serve you when future plans bring you back to the Great Smoky Mountains and Gatlinburg.
Best Regards,
JoAnn Ward
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dickson, Tennessee
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 November 2012

We stayed 3 nights from Oct 14 to Oct 17. The Edgewater was very good as usual. The prices are reasonable and rooms and very clean and spacious. We always stay on the riverside to enjoy the balcony. Bathroom is a little small but very clean. Our only problem was the card reader on the door lock acted up but it was repaired very quickly.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hardshell911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Edgewater Hotel

Property: The Edgewater Hotel
Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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