This hotel has to have the worst service and employes in the hotel market. There are 2 elevators from 2 parking levels 2 loby areas and 4 floors of rooms you can wait up to 30 minutes for an elevator than when you get on it is packed with people including staff. The staff are the worst holding up the elevator cars the staff blocks hallways as not to get thru with luggage. The food for breakfesst was very little choice again the staff could not keep up with putting food out.
On check in it was not a smooth operation but we got into the hotel in about 30 minutes, we checked in for around midnight, on checking I asked the man on the desk if they had luggage racks and were told if none was at the elevators on the parking levels than no, none was so we carried our luggage separate and made several trips . The parking was a joke very small places and again not enforced because the first floor is for high vehicles and cars need to go to the 2 Ns floor because of height restrictions, I found a place but had to squeeze into it what a joke. The Internet in our room kept loosing signals . There were no clear marked exits for stairs and when we finally found them we had to use a service hallway, on the fire department standpipes there were no hose available , causing a safety problem. I don't know how AAA gave them a 3 diamond rating but I would not recommend staying here in fact I would RUN away and go somewhere else. For the cost I paid here I should of had better service! Do yourself a favor and pass this hotel up!
- Official Description (provided by the hotel):
- Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more less
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