The staff are great. That includes house keeping and front desk. The rooms were a bit dated and small, but very clean and nice. The internet was really slow. I don't like to be on very long when on a trip. I like to get on do what I have to do and get off. I was on it a bit longer than I would have liked because it was so slow. But at least they had it in the rooms, which some of the hotels do not.
They did have a free breakfast but it wasn't that great. First day they had hard boiled eggs, which were pretty good but I think most people prefer the scrambled. The second day didn't have any eggs, and I was thinking that the hard boiled eggs were great at that point. They had biscuits and sausage both mornings but even with the syrup provided for the waffles they were pretty bland and tasteless. There was some donuts holes, yogurt and granola to add to it, a few different versions of "flake" style cereal and oatmeal. They did have two waffle makers. The first morning I waited in line to get a waffle and split with my daughter because I didn't want to hold the line up even longer for the people behind me waiting. The waffle was really good. But the second morning there was a LARGE group of young ladies who all came down in the p.j.'s and took up the entire breakfast bar line. It was difficult to get to anything. The Edgewater does have a really nice breakfast area set up with lots of tables, however they could use to add another table (they certainly have the space) for the waffle makers and also a couple more of the waffle makers. Two simply does not service that size of a hotel. Even the first morning you had to wait in a line to make your waffle. And the line to make the waffles cuts off the table with the sausage and biscuits. Its just not a good set up. I realize its a free breakfast and you can't complain too much, but then again, the room wasn't exactly that cheap so breakfast is factored into the price.
The pool was decent, and a really cute idea the way its set up with an indoor and outdoor area. But it needs to be lit a bit better on the inside. And like most other hotels in Gatlinburg, the pool area is small. There was a game room that appeared to be nice but my kids don't play those kind of games. And the vending machines sold ice cream which I thought was really cool.
The location was good. I dont think there are too many hotels that are right smack bad on the Parkway, and this one has a pretty short walk. When you walk out of the hotel, cross the street, walk through a parking lot, you find yourself pretty much dead center of the Parkway which was fantastic. And next to the hotel is a haunted house thats not to bad priced. My two teenage girls walked to it themselves and really liked it.
I see a lot of people complain about the elevators. Yes, the wait can take awhile, but honestly, its not that big of an inconvenience and to me, is not exactly a make it or break it deal.
All in all I thought it was a decent hotel and I would stay there again if I couldn't find another decent hotel at a better rate.
- Official Description (provided by the hotel):
- Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more less
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