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“Would stay there again”

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Hilton Garden Inn Washington DC / Greenbelt
Ranked #1 of 5 Hotels in Greenbelt
Certificate of Excellence
Reviewed 25 July 2014

Stayed here for 3 days in the middle of July, then returned and stayed another 2 days this past week. All the people who worked at the desk were polite and friendly. When we told them we were unhappy that our room on the top floor was not ready by the time they'd promised us one hour before, they gave us breakfast coupons to eat in their dining room for 2 days free of charge. (The breakfast buffet is delicious and plentiful.) We ended up staying on a different floor which was unexpectedly quiet. The manager (Joe) was the leader in wanting to make sure we were happy with our stay. Also, all the rooms have a microwave and refrigerator which is a big plus. Of course, one of the reasons the staff goes out of their way for customers is that there is a Courtyard by Marriott AND a Residence Inn by Marriott right next door--Competition always helps!

Room Tip: The top floor was very quiet.
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  • Stayed: July 2014, travelled as a couple
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Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 5 August 2014

I wanted to take this opportunity to thank you for sharing this great comment with us. At the Hilton Garden Inn Greenbelt, MD, our team is passionately dedicated to providing our great service experience. Hope to see you again soon in the near future.
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (737)
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452 - 458 of 737 reviews

Reviewed 18 July 2014

I've stayed at this property almost 40 nights this year, and I'll keep coming back. I've always found the staff to be friendly and competent, extremely helpful, and overall nice smiling faces to come home to after a long day.

I've had rare issues (but no more than anywhere I've ever stayed) and the staff has jumped through hoops to make right.

The property is clean, in a safe area, and has plenty of dining options in the area, including the hotel restaurant. It's well located near the BW parkway for travel from BWI, and it's a straight shot down the parkway into the District. There are several metro stations nearby (ask the front desk staff for directions) if you want to go that route, which makes this a good jumping off place for the leisure traveller as well.

Stay here.

Stayed: July 2014, travelled on business
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 5 August 2014

Thank you for staying at the Hilton Garden Inn Greenbelt! I am very glad to hear that you enjoyed your stay with us and appreciate your loyalty to our property. Thank you for taking the time to share your experiences and we appreciate your valuable recommendation, we are looking forward to your next visit!
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

I've stayed here many times over the last 3 years This most recent stay was the best ever! The breakfast staff was very attentive - Chef Willie accommodated my special request cheerfully while handling a lot of other orders. During the 3 days, the hotel had an early evening event, food and drinks, which was another nice touch. I've stayed at a number of places in the Greenbelt/College Park area and this is the most relaxing, cleanest, convenient place around.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
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Thank rms460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 5 August 2014

Thank you for taking the time to share this wonderful review of our hotel. I'm pleased to read that your stay with us was memorable. I'm also happy to know that you were satisfied with various aspects of the hotel. We take pride in the excellent level of service that we provide for our guest's, and it's definitely comforting to read about it from our guests. Thank you again for the positive feedback and we look forward to serving you during your next visit to the area.
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

At checkin, staff member seemed as if he was searching for something he could not find on the computer. I learned for what when I opened the room door. Booking a double queen for my family of 4, I was given a single king bed. The staff member should have told me of this relevant discrepancy at checkin. Only after asking, I learned the hotel was overbooked. The reservation system continued to take bookings even after hotel learned of this because of a computer problem. I asked for a roll away bed that took too long to arrive. I believe the manager should have contacted me in the morning. Seeking him though, he was very professional, friendly and empathetic. I was not charged for the room & given 10,000 Honors pts. It is difficult to rate the categories because of our mixed experience. However, if they improve the above problems, I would stay again & recommend the hotel. Not entirely relevant to those not in the HHonors program, as a Gold Level Hilton Honors member, the staff member did not offer my VIP Reward at checkin. I frequently need to remind staff (most often at Hampton & Hilton Garden) about the rewards I should be given. I question whether I to switch my loyalty to another chain to see if I have a better experience.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 5 August 2014

Thank you for choosing to stay at the Hilton Garden Inn Greenbelt. We apologize for the issues and inconveniences you incurred during check-in. this is not typical at our property and we take full responsibility for the system error. I’m glad to learn that we were able to rectify the situation and make it right as you are a valued guest to our Hilton Garden Inn. We hope that you will give us another try in the near future!
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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Reviewed 13 July 2014 via mobile

We read all of the great reviews and decided that the hilton would be a great choice. However, we found a roach crawling across our bed minutes after we laid down. The hotel was sold out for the night so we could not get another room. We were not charged for the night (of course) and decided to stay elsewhere. We were offered a free item from the hotel convenience store for our inconvenience.

Stayed: July 2014, travelled as a couple
Thank RG1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 14 July 2014

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and promise the situation has been addressed. we hope that you would give us another try!
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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Reviewed 6 July 2014

Everyone was very nice and helpful. TGIFriday's right across the street. Room was very clean, bed comfortable (King beds can be adjusted to desired firmness). The complimentary wi-fi worked very well, I could even stream movies from Netflix. The front desk called in the early evening to check on my room, and then came up with a complimentary cheese plate. They also give you two bottles of water and a coupon to choose a snack from their onsite store. At check-in I was told there was a $7 AAA discount, at check-out, I was charged full price on bill left under door. The lady at reception quickly fixed for me. I would definitely stay there again when in the DC/College Park area.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Krista F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 11 July 2014

Thank you for the five stars! Your review has certainly made us smile! It’s always wonderful to hear how a guest appreciates the attentive service our staff provides. It would be our pleasure to welcome you back very soon to The Hilton Garden Inn. Thank you for your review and recommendation!
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Recently stayed in this hotel and found the staff to be very professional and helpful! The rooms met all my expectations of Hilton Group of Hilton Gardens Hotels and I recommend it convenient to both Baltimore and DC area!

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this reviewResponded 11 July 2014

Thank you for staying with us on your last visit to the Washington DC area. We appreciate you taking the time to share your thoughts and experience. we are glad to know that you enjoyed the hotel and the service provided by our team. Looking forward to your next visit!
Sincerely,
Ahmad Erbinieh
General Manager, Hilton Garden Inn Washington DC/Greenbelt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Washington DC / Greenbelt

Address: 7810 Walker Dr, Greenbelt, MD 20770-3209
Phone Number:
Region: United States > Maryland > Greenbelt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Greenbelt
Price Range: £90 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Washington DC / Greenbelt 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Hilton Garden Inn Greenbelt hotel is conveniently located just off I-95 and Hwy 495 (exit 23) in Maryland. Minutes away from BWI airport and strolls away from the Washington, DC attractions. Above and Beyond: Each guest room or luxury suite at the Hilton Garden Inn Greenbelt features complimentary high-speed internet access, a spacious work desk and two telephones with data ports and voice mail. Standard amenities in all of our rooms include a microwave, coffeemaker, refrigerator, hairdryer, iron and ironing board. The Hilton Garden Inn Greenbelt, Maryland hotel features 155 oversized guest rooms including 10 two room suites and 3 700 square feet of meeting space, where events and meeting are your place to shine. Leave the details to our dedicated sales team. We offer On-site catering with high quality and varied menus to compliment any budget. We can accommodate groups from 10 to 300. Call our sales office for details. Why pay downtown prices when you can have all you need for a lot less? The Hilton Garden Inn Greenbelt hotel is “Economy Friendly.” We recognize and understand that during these tentative times, a great deal is very important for you and your company. Our hotel has made and continues to make many adjustments to ensure that you are getting the BEST VALUE possible. Complimentary features at the Hilton Garden Inn Greenbelt:• Complimentary parking• Complimentary high-speed Internet throughout entire hotel• Complimentary shuttle service to metro station• Complimentary 24 hour Business Center• Complimentary on site state-of the art Fitness Center• Complimentary faxes• Complimentary remote printing from the comfort of your room• Complimentary USA Today paper each weekday• Complimentary Stay Fit Kits. ... more   less 
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Also Known As:
Hilton Garden Inn Washington Dc / Greenbelt Hotel Greenbelt
Hilton Garden Inn Greenbelt
Hilton Greenbelt

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