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Greenbelt Marriott
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Reviews (293)
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All reviewsthe concierge loungestarbucks inside the hotelnice hotelfitness centercollege parkfull service hotelgold memberbreakfast buffetdowntown dcfront desk staffstay there againhotel is locatedbusiness triproom ratehigh floorbed was very comfortablehotel shuttle
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273 - 278 of 293 reviews
Reviewed 19 January 2009

I've stayed at the Marriott Greenbelt about a half dozen times for business, and it's alright.

Rooms - nice, typical Marriott rooms. Clean and relatively large.

Restaurants - food is average and restaurants are generally empty. It's kind of the chicken vs. the egg here.

Gym - Horrendous. Four treadmills, 2 stairmasters, 1 rusty nautilus machine, 1 bad elliptical machine, and light free weights.

Pool - Tiny.

Tennis Courts - a positive if you play.

Concierge Lounge - about average for a Marriott.

Somehow this hotel won Marriott hotel of the year. I would never state that, but I'd stay here again if I can't get into one of my other local favorites.

  • Stayed: January 2009, travelled on business
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1  Thank graffka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2008

For ten years, the Greenbelt Marriott has been a preferred stop whenever I have had business in the Greenbelt/College Park/Silver Spring area. The hotel is located about five minutes off the Baltimore-Washington Parkway near Greenbelt Road (MD193) and the Beltway (I-495). I often fly into BWI, and the property is a quick 30 minutes south of the airport. It's about the same distance from Reagan National Airport. Also, because of its convenience to the Greenbelt Metro station, access to downtown DC and even suburban Virginia is easy and inexpensive.

The Greenbelt Marriott has changed little over the years, which is a good thing, because service remains excellent. Rooms have been updated recently with new furniture and flat-screen TVs. One thing that has always been a problem is that the cheap plastic toilet seats in the rooms always fall down. It's a quirk I have experienced in virtually every room over dozens of stays during the past decade. While meeting rooms and public areas have wireless internet, the rooms feature only Wired for Business service. This costs $9.95 for 24 hours.

Food has always been very, very good. The Silver Moon Cafe features a decent breakfast buffet with eggs and waffles made to order. The cuisine is characterized as American. The restaurant is closed for dinner on Sundays, which can be a problem if you're stuck here without a car, since no restaurants are within easy walking distance. M Blue Bar and Lounge is huge and can get quite busy when the hotel hosts meetings and special events. Generally food and beverage service remain consistent with the overall quality of the hotel, but sometimes table service in the lounge lags when they are slammed with customers. The concierge lounge is usually a bit crowded during mid-week breakfast times, but if you time it right -- early or late -- a table is no problem. A Starbucks is in the lobby. Room service is available 6 AM to midnight.

Road warriors wanting to keep fit will appreciate the cardio and free-weight equipment. Gold's Gym is only a mile away, too. The hotel is located in a quiet business park, which features a jogging and fitness trail away from the busy traffic. Afterwards, relax in the indoor or outdoor pool, or have a soak in the whirlpool.

The business traveler will find the Greenbelt Marriott a great place to anchor. If you need special assistance, just ask the front desk staff or the concierge. I don't recommend it for tourists, simply because the hotel is a good distance from the usual sights of Washington and Baltimore. However, if you can find a good deal at the hotel, it's worth considering, since the Metro will take you time and money over driving and parking in DC.

  • Stayed: October 2008, travelled on business
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1  Thank Aurora_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2008

Have written other reviews on this property and choose this Marriott every time I stay in Greenbelt, but I admit to be focused on points with Marriott which is the primary reason for my choice.

Many things have improved here: the rooms have gotten cleaner over the past 6 month. The front desk staff totally rock, and the location is excellent.

About security. The Greenbelt area is a pretty tough area, and I wouldn't recommend planning on any long, leisurely walks off property. But when you're on the property, you do feel very safe.

Service in the bar moves at glacial speed, the food is average, and it's expensive. So if you want a beer and burger while watching a game on one of the several flat-screen TVs, you'll pay $$$ for it -- but expect to wait 10 minutes to have your existence acknowledged (that's on a slow night), and 30 minutes or more before you get your check after you eat.

Room service meals arrive usually at or before they are due, are hot, and can be pretty good. Be prepared to check silverware: if you ordered a desert and need a spoon, for some reason they may not have included one for you. And be sure to check your order: each one I've had delivered has had a problem with it (missing dressing, diet coke isn't there, etc.) -- not a big problem, but like with any hotel, check the tray before the server leaves.

Housekeeping is average. About 5-6 months ago there've been tacky tip envelopes left in the rooms (which I always thought was against Marriott policy). There's not enough stuff to make more than one cup of horrific coffee in the room (maybe they want you to use the Starbucks).

If you are trying to decide if booking the concierge floors is worth it, I would suggest they really aren't. Wall St Journals are no longer delivered, you pick them up in the lobby. While they are "secure" in terms of needing a room key to get to those floors on the elevator, there's been a fair number of noisy guests of late, so it's no quieter. The lounge itself is small, and breakfast is basically pastry/breads, cereal, oatmeal, and scrambled eggs -- almost every freaking day -- with teeny tiny plates so you can't take too much food. I've seen better spreads at Residence Inns. And if you want sausage or bacon, forget it -- no proteins unless you like salmon.

Maintenance, if you need them, don't seem to respond. Over the past few years I can think of at least 5 occasions when I've needed something fixed (most commonly the TV set), and it just never gets done, and there's no communication back as to why they didn't do what you requested them to.

Like other room items, some bathroom fixtures have been updated, but the shower controls lack any indicators for hot or cold, so... how lucky do you feel?

The crowds you see booked here change by season. On weekends it's family reunion time and there's few business travelers. During school weeks you get the bus tours of students -- how many times can you say "hit all the elevator buttons and run?" And business travelers are generally contractors doing work in the beltway area, here because the got a rate consistent with their company travel profiles and who seem very happy to eat whatever they can find for breakfast every morning as long as they don't go above their per diems -- nice people in general who keep to themselves and are very loyal to the property.

There are two pools on property -- an inside one and an outside one. Generally clean, almost always staffed with a lifeguard while open (never seen it without one), which is very good (though they spend a lot of time on their personal phones and/or text messaging). Average workout room, but you can pretty much get done what you need to get done here fitness-wise.

In conclusion, this isn't a bad place to stay and it's improved a fair amount over 5 years. Except for the front desk, service still the same and the concierge floors are not, in my opinion, worth the extra investment. But if you get a good rate, and keep your expectations grounded, and don't plan on eating much on property, it's okay and you won't be disappointed.

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1  Thank DieselDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2008

This is a decent but very business oriented hotel. The Starbucks is open 6 am to 6 pm weekdays but closes at 2 pm on weekends, and the restaurant only does breakfast on weekends, no lunch or dinner, although the bar serves some of the same food. There's nothing around except office blocks, and you pretty much need a car to get anywhere, although the Metro station is walking distance (15-20 minute walk). The rooms are fine, in good shape, and the beds are great, unless you prefer your mattress very firm, in which case you'll find the beds too soft. The people at the front desk are extremely nice and accommodating and make you feel welcome from the moment you walk in. The restaurant staff--not so much. They don't seem overly concerned with customers although I must say the breakfast buffet was very good and very reasonably priced.

There is a pretty decent gym and an indoor and outdoor pool but the outdoor one is right next to the highway, so not exactly quiet relaxation. If you're in town on business, you have a car, and you just use the hotel to sleep and have breakfast, it's fine, but I wouldn't recommend it for a family vacation.

  • Stayed: May 2008, travelled on business
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1  Thank melbguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2008

The staff were exceptional and very friendly. The room was beautiful and the Marriott bed fantastic! The hotel is only 1 mile from the Greenbelt train station with easy access to Washington D.C. The hotel runs a free shuttle to the train station. There are 2 restaurants and both had very good food! Will certianly stay here again!

  • Stayed: May 2007, travelled as a couple
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Thank enzfrnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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