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“worst ever!!!!”

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Kilifi Bay Beach Resort
Ranked #3 of 6 Hotels in Kilifi
mombasa
Level 4 Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“worst ever!!!!”
Reviewed 18 July 2010

This hotel is rundown as soon as i entered the room it was dirty and had hair on the sink ,they cant even afford blankets.Rundown bathrooms with no hot water and poor drainage.when i went to swim in the pool with a U.V proof swimming shirt they told me to remove it or i cant swim because of this dumb reason,''no one wears it so you cant.'The pool atendants are in the 18th century.
The menu was boring and the food was not good and they didn't have enough supply: the food cut in the middle of dinner.
In the dining room stray cats irritate you while youre eating.
This should not be a 3 star hotel but 1star
The manager was not bothered with our complains.
If you must stay in kilifi,Mnarani is a better option for the same money.
The location is good but the hotel is pathetic
After you experience it you will finally appreciate home.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Raha_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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114 reviews from our community

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English first
holland
1 review
Reviewed 12 April 2010

Great hotel ,very friendly and cooperative staff .Despite what other people wrote the food was fantastic ,a big choice from different meats ,fish and a table with different desserts that would make a french patisier jealous.For excursions and safari,s i can recommend thomas (nick name thomas cook).He arranged our safari and he did a great job.You can find him on the beach under the beach bar.The hotel is very quiet,while we were there ,there were about 20 other guests.We have been in several countries in africa in different hotels and for african standards this is a great hotel

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bart69Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
6 reviews
Reviewed 27 January 2009

this is an awesome hotel for adventure yea been there n i loved it not liked but loved it


mwas_s@yahoo.ca

  • Stayed January 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moffat scotland
Level 4 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 18 October 2008

My wife and I have just returned from a holiday in Kilifi Kenya,and as a day trip out visited the Kilifi beach resort,and to say we were disappointed,is an understatement.
This hotel certainly appears to have had better days,and now seems run down and shabby.
We didn,t actually stay in the hotel,but four hours there was enough for me.There appeared to be only about ten guests staying there and apparently no holiday atmosphere about the place.
We had snacks and drinks by the pool,which we thought were more expensive than other neighbouring hotels,the whole place appears to be getting neglected,which is not surprising as you can not run a hotel of this size on ten paying guests.
The beach outside the hotel is amazing miles and miles of stunningly white sand[bofa beach]and barely a person on it.
However my reason for putting this report on t/a is to let others know just what to expect if you do decide to book here.
It,s such a shame to see what could be a lovely hotel in decline

  • Disliked — run down and shabby
  • Stayed October 2008
    • Value
Helpful?
2 Thank sirensong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kilifi hotels

Unterhaching, Germany
Level 6 Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 1 March 2008

First, I completely agree with the statements of the two previous reviews, so I will not repeat the details stated there.

We stayed at Kilifi Bay Beach Resort from Feb 18 to 27; so we were fully affected by the dramatic deterioration due to the political situation in Kenya.

To make it worse, we were all-inclusive (never again!) and had to cope with terrible, mostly uneatable food and a very limited choice of drinks. There was no buffet, but a bi-daily choice of either beef, fish or chicken.

There were only five other guests at the hotel, so quality and variety of food and leisure activities offers have been reduced to an absolute minimum.

The Thomas Cook Representative had no interest at all in our and other guests' complaints and the hotel manager was never seen.

Only the staff tried their very best in assisting and servicing us in any possible way, limited by the shortened resources. It is a shame that this friendly and nice people also suffer by the inapprehensible incompetent management.

As mentioned by the provious reviews, this resort is by no means 4*; we would rate it 2* at most, the only 4* are the Thomas Cook Rates.

  • Liked — The dedicated staff trying to make the best of a bad job
  • Disliked — Food quality
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank UncleSamDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 January 2008

My wife and I just spent two weeks at Kilifi Bay Beach Resort, and although the location is fantastic, the resort is very poorly managed.

Starting off with the positives, the beach at Kilifi Bay Beach Resort is fantastic. White sand, clear water, generally deserted, and almost no 'beach boys', who are apparently a big problem on beaches further south. When the tide is out it is not possible to swim because of sea weed and rocky areas with sea urchins, but at high tide its fine. Watch out for the jelly fish though, at least at this time of year.

The resort itself is pleasant enough, with accommodation spread out in bungalows around the gardens and a great swimming pool. The rooms are just okay, a little shabby, but reasonable enough. Electrical fittings are poor, so be careful when using the light switches, especially outside on the verandas. I got a nasty shock our first evening there but had no problems after that since I religiously used a rubber slipper to press all switches. Our air conditioner was unusable. Extremely noisy, and it would switch itself off and on for no reason. We simply did not use it after the first night.

The resort has three bars, but only one of these is open at any given time. The beach bar is great, but for some very strange reason, it is a 'cash only' bar, and is therefore useless for all inclusive guests, unless you're willing to get your drink from another bar (they only serve half a beer per person at a time!) and bring it back to the beach bar. The all inclusive drinks are generally poor, and do not even include the better Kenyan beers such as Tusker! The all inclusive wine is unbelievably bad and is best avoided. It comes in 1 litre milk type cartons, has a very foul yeasty taste, and sells for 200 shillings (£1.75) per carton in town. If you've ever tried home made wine that's gone off you'll know what it tastes like.

Restaurants include a large buffet restaurant, an a la carte restaurant and the poolside bar that supposedly serves bar food such as pizzas and sandwiches. However, if you are an all inclusive guest the staff (some of whom are quite rude) will do their absolute best not to serve you bar food (even though this is part of the all inclusive deal), telling you that the kitchen is closed or that the chef is too busy. Most of the time the only way to get bar food is to complain to the ‘manager’. The buffet food is okay but is very repetitive and bland.

Hotel guests are also entitled to a free massage every day. My wife got one the first day and it consisted of the masseuse rubbing coconut oil on her back for about five minutes. Apparently you get a much better massage if you’re paying cash or if the masseuse has reason to believe that you will tip well (i.e. keep a fistful of shillings visible while lying on the table).

The resort’s web page lists many recreational facilities, most of which do not exist. There are no water sports facilities, except for a few kayaks, which are stored so far from the beach it would take half an hour to get them to the water (consequently we never saw anyone using them). The pool table slopes to one side, the cue ball is smaller than the rest and has large craters in it, and the cues have no tips. The table tennis table is broken, the dartboard is rotten and falling to pieces, and there are only two darts.

If you want to get away from the resort for the day, the only way is to hire the hotel van for 8000 shillings (around £70). Animation team members will encourage you to take them along as guides, although this is completely unnecessary. They expect enormous tips (we were told by one team member that 4500 shillings was the going rate!) and once you arrive at your destination they will ask you to hire a local guide for another 2000 shillings! Instead, just ask the driver to show you around, pay for his lunch, and tip him 500 shillings at the end.

The manager of Kilifi Bay is a completely ineffective individual who seems to spend most of his time keeping a low profile and avoiding both staff members and guests, and most problems at Kilifi Bay stem from the very poor personnel management. The hotel has no permanent staff, and people are either employed as poorly paid casual workers or as ‘trainees’, who get paid nothing and depend solely on tips! When business is slow staff members are simply sent home, although the trainees are able to hang around for a bit longer since they only consume left over food. Consequently, even though most staff members are perfectly nice individuals, many of them (especially Animation team members) constantly narrate sob stories in the hope of guilt tripping guests into giving them bigger tips. This gets extremely tiresome after a few days, and things only get worse as your departure date gets closer!

Mada Hotels (which owns Kilify Bay) is Indian owned, and apparently this is the Indian way of doing business in East Africa, so it would be safe to assume that their other hotels are run in a similar fashion (Baobab Sea Lodge, Fig Tree Camp, etc.).

In conclusion, I would advise potential travellers to avoid Kilifi Bay Beach Resort, especially as all inclusive guests. It is not a four star hotel by any stretch of the imagination, and overall is bad value for money. If you are looking for a hotel in this general area, you will probably find a better deal in Watamu or Malindi to the north of Kilifi.

  • Liked — Beach front room
  • Disliked — Being guilt tripped into giving tips
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Saltheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 January 2008

Well, I have just returned from the Kalifi Bay Hotel with very mixed feelings. And I have to say, the poor reviews are generally correct.
Please note I travel extensively so I think my expectations were well in line with 3rd World travel. We are however holidaying nowadays in an International marketplace so this may not be a valid excuse in the 21st Century. And in any event even with allowances the standard of this hotel is well below par (2* ?)

Firstly on the positive side:

1. The beach is fantastic although swimming at low tide is not possible due to coral outcrops.

2. ................ok.....I am affraid that is it for the positives.

On the negatives:

1. As per all inclusive hotel deals the drinks are local. Almost without exception they are terrible, especially the wine. Stick to the gin and tonic.

2. Paying for water (except by the glass!), when it is so essential drink a lot is really not on.

3. The food is generally very poor. Buffets can be notoriously bad at the best of times and we had 3 a day. Local produce and the spices, Indian and Arabic influence where hardly ever present. All meat/fish came in bland sauces. Incidently you will be persuaded on all inclusive to eat the buffet (even by the chef coming down from the kitchen and arguing with you!) Bar snacks around the pool do not happen (unless you pay cash!). The buffet was generally cold (as the burners where not lit!) Note also we had a number of guests who were extremely ill in the 2 weeks I was there.

4. It is sometimes impossible to find an open bar! And PLEASE NOTE, the bar on the beach is CASH ONLY. Essentially for all inclusive guests it is useless, which considering it is the best and nicest placed bar is a shame. Even on New Years Eve when "the party" was held at this bar, it went cash only at about
12.30......quite extroadinary, and killed the New Years Eve party dead !!

5. The hotel is very remote therefore you are pretty much confined there. Evening entertainment is minimal and of a pretty dire quality. Outside you can get to Kalifi Town but is what you would expect from a 3rd World Town.

6. The electrics as noted in previous reports are somewhat dodgy with the extensive use of masking tape!

7. Generally the staff are nice people but a general atmosphere of total lack of motivation pervades the whole hotel. Service can be slow or non existent. Staff all appreared terrified of the Manager so perhaps the atmosphere was not surprising! In any event he appeared remote and totally un-interested in the guests.

8. The rooms are adequate but do not expect a TV or phone. I did not mind this but some people found it terribly isolating. There is also no Internet. Incidently beware the rooms near the pool. The ONLY TV is situated at the poolside bar and the staff congregate to whatever time they want around this sometimes very loud TV. Sometimes even the night security will have it on. You cannot sleep in this area if this happens. In the morning, sometimes before 06.00 the work around the bar and pool starts.....and can be very noisy.

I realise this is a very negative report and I feel a tinge of guilt because some of the staff were extremely nice people. BUT this was a 4* priced holiday in an international marketplace place. I am affraid the price and star rating are in no way justified and I (and every other guest I spoke to) will not be returning to the Kilifi Bay Hotel. It is a real shame but the resident Manager and Directors of Mada Hotels must take full responsibility for an appallingly run hotel.

  • Liked — The beach
  • Disliked — The food
  • Stayed December 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorldTraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilifi Bay Beach Resort

Property: Kilifi Bay Beach Resort
Address: Bofa Road, Kilifi 537, Kenya
Region: Kenya > Coast Province > Kilifi
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Kilifi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kilifi Bay Beach Resort 4*
Number of rooms: 50
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Also Known As:
Kilifi Bay Beach Hotel Kilifi

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