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“Overpriced”

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Greensboro Marriott Downtown
Ranked #20 of 76 Hotels in Greensboro
Certificate of Excellence
Charlotte, North Carolina
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Overpriced”
Reviewed 11 March 2012

I was in Greensboro for 5 months on a client engagement and stayed at 7 or 8 different hotels in the area. This Marriott was without a doubt the worst place I stayed and was also the most expensive place I stayed (obviously not a good combination!). Lack of hot water, lack of TV channels, pay for parking, no guarantee that your reservation will actually get you a room (you may get bumped by a platinum member who wants to stay at the last minute), lack of breakfast unless you have status, and poor breakfast for those who do have status are just a few of the problems.

Stayed November 2011, travelled on business
Helpful?
1 Thank SevillaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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402 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
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English first
Cincinnati, Ohio
Level 5 Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 March 2012

Stayed here for two nights for a training convention. Reserved the room a couple weeks ahead of time and noted my preference of a high floor room. When I checked in, the front desk clerk recognized my Marriott Gold membership and thanked me for checking in. That was where the positives ended.

My 'high floor' room request resulted in a room on their lowest floor with a view of the adjacent roof and parking garage. When I approached the front desk clerk to ask about it, he told me that it was the only room available in the hotel with a king sized bed. Unlikely as that seems on a Wednesday in Greensboro, I took a step back and observed the next three guests check in and receive king rooms on higher floors. Only one of those three guests was even a Marriott rewards member. It was pretty clear that the front desk attendant had made a mistake when checking me and tried to cover it up with a bald faced lie. Probably not the best way to handle a customer service issue. I emailed the GM of the hotel to let them know about the situation. He responded at 7:30pm on the night before my departure, while I was out to dinner, and let me know that there were indeed numerous king bedrooms on higher floors available. While he offered to switch my room, the damage was already done. It didn't really make any sense to switch rooms 12 hours before I was checking out.

Aside from that, the concierge lounge breakfast was seriously lacking. Runny eggs and mediocre fruit. IF that's your thing, you might like it. I would recommend staying at the new Sheraton or the Doubletree. While the location of this Marriott is centered in downtown, the customer service and horrendously outdated and small rooms just makes it not worth the trouble.

Of note, this Marriott is not run by Marriott corporation. Instead Columbia Sussex runs this and dozens of other hotels. It's clear that they've let this property go and are not concerned with the quality of the property or the level of service. Avoid!

Room Tip: Choose a different hotel.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Jersey
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 March 2012

Stayed four days. Clean, nice view (529). Busy, they host all kinds of events. Walk to maybe a dozen bars and restaurants. Parking in an attached garage that can actually hold a hi-top van, shades of its '70s origin. Pool looked nice. Bathroom fixtures could use an update. No fridge. Crappy TV and even crappier cable. Paying ten bucks a day for internet shows Marriot is either stupid or stuck in '80s greed-is-good mode. Staff terrific, they made it tolerable and a good value. If you stay in Greensboro you absolutely must try the Green Valley Grill, ten minutes away.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wilburthebud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2012

Attended a concert in Greensboro at Greensboro Coliseum. This Marriott location was close to downtown to walk to different bars/restaurants. 5 minute or less cab ride to the coliseum. Staff extremely friendly. Room was clean, overall a good experience.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 February 2012

I recently stayed at the Greensboro Downtown Marriott and had a nice stay. The hotel lobby is dated but clean. It definitly is an older hotel as you can tell by the swaggered curtains in the lobby. All the staff I came in contact with spoke first and were very friendly and helpful. The hallways and rooms have been updated with the exception of the televisions in the rooms which are the old big box style (probably no HD either). The room was clean (which is a big deal for me) and had plenty of towels. I had room service for breakfast my first morning and it came as ordered. The second morning I ate in the restaurant which was ok. The staff again was very friendly but they did not have the buffet that day even though no mentioned that when I was seated. Food was ok but nothing special and a little high priced. As typical with full service hotels you have to pay for internet access and parking. Rooms could be a little noisy if there were people walking and talking in the hallways.
Overall a good stay but the staff really made it enjoyable.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flboy1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level 6 Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 February 2012

This Marriott is average in quality but higher priced than most. I am a Gold Member and thought overall service was poor. The hotel is old and dated. I suggest you stay somewhere else when traveling to Greensboro

Room Tip: Parking is $11
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jwpolston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsport, Maryland
Level 6 Contributor
110 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 January 2012

The rooms are clean and comfortable. One of the few hotels that I know of that charge for a internet connection. $12.95/day. The charge for parking for parking is $11.00 per day even if you stay at the hotel. Even the hotel resturant is expense. There are better places to stay when in Greensboro, NC.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rusty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Greensboro Marriott Downtown

Property: Greensboro Marriott Downtown
Address: 304 North Greene Street, Greensboro, NC 27401
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 76 Hotels in Greensboro
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Greensboro Marriott Downtown 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Relax on a stay to North Carolina by checking into Greensboro Marriott Downtown. Our perfectly located hotel in Greensboro offers easy access to First National Bank Field, Greensboro Coliseum and the University of North Carolina at Greensboro. ... more   less 
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Also Known As:
Greensboro Marriott Downtown Hotel Greensboro
Marriott Greensboro

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