I wrote a review of this hotel about a year and a half ago and have stayed here several times since, but I feel the need to update my thoughts while downgrading my rating.
The staff is indeed friendly (sometimes obsequiously so) but they have to walk the walk as well. From the front desk clerk who didn't know about elite Marriott member benefits to the restaurant staff that crossed the line between "unobtrusive service" and totally ignoring the customer (not just me but those dining around be as well) indicates service failure, plain and simple no matter how many "good day's" are directed towards you.
My room was a bit shopworn with peeling/patched wallpaper in the bathroom and carpet that showed soiling, even through the pattern. The TV channels have been upgraded since my first review where there are now some hi-def channel options, but there is no HBO (despite the web site saying it was offered). On the plus side, the bed seemed more comfortable than I remembered from past stays and on king beds there are now four real king-sized pillows rather than the mix of large decorative pillows with tiny sleeping pillows used in the past.
I would now recommend this hotel only if you get a very good price or if you absolutely must have those Marriott points.
- Official Description (provided by the hotel):
- Relax on a stay to North Carolina by checking into Greensboro Marriott Downtown. Our perfectly located hotel in Greensboro offers easy access to First National Bank Field, Greensboro Coliseum and the University of North Carolina at Greensboro. ... more less
- Reservation Options:
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- Also Known As:
- Greensboro Marriott Downtown Hotel Greensboro
- Marriott Greensboro