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“Great hotel to stay at!”

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Greensboro Marriott Downtown
Ranked #19 of 76 Hotels in Greensboro
Alabaster, Alabama
1 review
“Great hotel to stay at!”
5 of 5 bubbles Reviewed 1 April 2014

I spent last week at the Greensboro Marriott Downtown and have to say it was a great experience. All of the staff was very friendly and helpful. The hotel bar/restaurant has very good food and great service. I hung out in the bar area in the evening and thought the service was great and the staff was very nice and fun to talk to. The hotel beds and pillows are new and are very comfortable. I would definitely recommend this hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 11 April 2014
Dear Matt G,

Thank you very much for your feedback. I am very glad to hear that you get to enjoy our southern hospitality and our hotel. Our new mattress and pillow are definitely makes our guest stay more relaxing, i am happy to hear that you enjoyed it as well. I truly appreciate for you business and hope to see you on your next visit to Greensboro.

Sincerely,
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377 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Scarborough, Maine
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

My husband and I stayed at the Marriott while in Greensboro visiting my son. I can't say enough about the staff. From the moment we arrived we enjoyed every staff member we met. The housekeeping staff always had a smile and a " Good morning, ma'am" Breakfast was delicious, I would encourage you to fill up before heading out for the day. Our room was comfortable, pleasant and the temperature was perfect! I love a hotel that allows you to pick the temperature you want. The front desk staff was helpful in getting us where we wanted to go. Great advice on restaurants and Lots of SHOPPING! I wouldn't stay any where else!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luveuropeantravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 25 March 2014
How great Luveuropeantravel, We are so glad that you were met with real Southern Hospitality! All of us here at the Hotel are very sincere in the way of making our guests feel welcome by letting our friendly demeanor shine. It is feedback such as yours that let us know we are doing the right thing and are living up to the true meaning of being Brilliant Hosts! Thank you again, and please let us know the next time you visit.

Huseyin Taran
General Manager
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Nashville, TN
Level Contributor
125 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 12 March 2014

I rarely write 'poor' reviews. If I cannot give at least acceptable reviews, I typically write the hotel directly. In this case, people need to know they should not expect "Marriott" level or service or accommodations.

First, the hotel has not updated the rooms in a very long time. My room had pathetic furniture. The night stand was likely from the 80s with many scuffs, nicks, etc. The mattresses were fair, though. They had updated the bedside lamp, too, which I suppose they figured made this room current. Long story short, this reminded me of motel furniture.

The lobby did seem modern and current. This is likely to drive their conference business.

Next, the walls were thin. Every night I could hear the guy next door call his family and chat. I also heard a lot of hallway noise - I think a visiting college basketball team was staying at the hotel which added to the noise. Despite being a Marriott Gold member, I was put on a low floor. My request for a King bed was also not honored.

The parking situation is "shady" at best. I parked around 8pm at night. I had to cross through an "alley" like street to get to the hotel from the hotel parking. It felt somewhat unsafe. There was no doorman, adding to the uncomfortable feeling. There was also no apparent valet, although it was advertised, which added to my apprehension.

Oddly, the next morning when I went to drive out of the garage, I encountered a exit attendant. He took my ticket and asked for 2 days worth of parking fees. I said I was a hotel guest and showed my key. He asked to see my hotel parking validation. The front desk never told me I needed a validation/pass!!! Worse yet,they only took cash!! He was also overcharging, with 2 days charge for 12 hours of parking. Incredible! It was a good thing I had cash on me.

Long story short, unless you HAVE to be in downtown Greensboro, I would recommend finding other options in the area. If you do have to be downtown, consider staying closer to the airport or Burlington and making the short drive to the city.

Room Tip: If you park a car, make sure to tell the front desk. They may forget to ask, and then you'll hav...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AMPfromBNA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 31 March 2014
Dear AMPfromBNA,

We're sorry to hear that your stay with us was less than enjoyable. We pride ourselves on providing a top level of hospitality to our guests, not only because we are a Marriott, but also because we are true Southern Hosts.

In regard to the furniture in your guest room, we have been renovated since 2009 and are continually striving to make improvements in every way we can. In fact, our mattresses are brand new in every guest room as of this February. Thank you for noticing our improved lobby - last summer we underwent a $3 million renovation of our Meeting Spaces and Lobby!

We appreciate your Marriott loyalty and are glad to have you as a Gold Member. We are sorry that your room request was not honored, and not only that, but that you were placed near some noisy guests. We are addressing these issues with the Front Desk and are training our Staff to avoid similar mistakes in the future.

As for our parking situation, we do have a dedicated and hospitable Valet and Guest Host team that strive to make your visit as stress-free as possible. Unfortunately there are times that their services are sought inside the hotel and are not available out front.

Thank you for your comments. You are right, we can do better, and we hope to demonstrate our dedication to you and our other valued guests with every visit. We invite you to choose the Greensboro Marriott Downtown to host you on a future stay, and we know we will do better.
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Great Falls, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 March 2014

I stayed here on business over the past 4 days. The service is great -- the Concierge who greeted us in the lobby, our bellhop, the front desk and restaurant staffs, even the gentleman in facilities who said hello and asked how our stay was going. It's a good location, and the rooms are clean and updated. Have traveled a great deal and finding a place where the employees take pride in their hotel and work is rare. Highly recommend this hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 25 March 2014
Dear Jan,

Thank you for taking the time to post these great comments for our Hotel and our employees. We always appreciate feedback from our guests!

We are pleased to hear that you thought highly of our staff and that you would recommend our hotel!

Thank you again and we look forward to your next stay with us!

H Taran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida, United States
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 1 March 2014

The rooms are sizable and clean. Mattresses were very comfortable. My only complaint was the noise levels. The walls were very thin and we heard full conversations from the room next door. They were not being to loud either. Staff was very friendly. I felt the rates were a little high when you add in parking, internet and paying ofr breakfast. This hotel was ok.

Room Tip: Ask for a room at the end of the hall without a connection door. The walls are thin. You can hear...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 287533e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 2 March 2014
Thank you for taking the time to post your comments for our hotel. We always appreciate feedback from our guests!

We are pleased to hear that you thought highly of our staff . We do apologize for noise issue and would like you to know we always look for ways to improve our room quietness to make our guest stay more enjoyable. Thank you again and we look forward to your next stay with us!
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Pembroke Pines, Florida
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

I recently stayed with my son while visiting Greensboro College. This is the closest hotel to the school and in a nice downtown area (with restaurants and businesses). We had a very nice stay, especially nice that we were upgraded to the concierge level. The hotel is very nice and the upgrades made it very luxurious. If I can find a reasonable concierge room rate for future visits, I would definitely splurged for that - the staff working the lounge were friendly and accommodating.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LikeAlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 25 March 2014
Dear LikeAlly,

Thank you very much for your great respond. I truly enjoyed reading your comment about our hotel and employees. It is our only goal to make every guest enjoy their stay and leave with great experience. We are glad that we achieve your expectations and we hope to see you on your next visit to Greensboro,

Sincerely,

Huseyin Taran
General Manager
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Atlanta, Georgia
Level Contributor
172 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 22 February 2014

I wrote a review of this hotel about a year and a half ago and have stayed here several times since, but I feel the need to update my thoughts while downgrading my rating.

The staff is indeed friendly (sometimes obsequiously so) but they have to walk the walk as well. From the front desk clerk who didn't know about elite Marriott member benefits to the restaurant staff that crossed the line between "unobtrusive service" and totally ignoring the customer (not just me but those dining around be as well) indicates service failure, plain and simple no matter how many "good day's" are directed towards you.

My room was a bit shopworn with peeling/patched wallpaper in the bathroom and carpet that showed soiling, even through the pattern. The TV channels have been upgraded since my first review where there are now some hi-def channel options, but there is no HBO (despite the web site saying it was offered). On the plus side, the bed seemed more comfortable than I remembered from past stays and on king beds there are now four real king-sized pillows rather than the mix of large decorative pillows with tiny sleeping pillows used in the past.

I would now recommend this hotel only if you get a very good price or if you absolutely must have those Marriott points.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4959keeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huseyin T, General Manager at Greensboro Marriott Downtown, responded to this review, 24 February 2014
First and foremost, I apologize for the inconveniences you endured during your visit with us. This is not how we want ourselves to be portrayed nor do we want any guest thinking we are "inept".

Sometimes our Southern Hospitality may be perceived as "obsequious", but I can assure you it is genuine and not to be mistaken as anything else. We pride ourselves in our hospitable nature and welcoming demeanors. I am sorry you felt as though it was anything but sincere.

Additionally, all of our associates are trained with the proper tools to know the ins and outs of reward member benefits, and there is no excuse for not being able to offer this to you. We will be sure to correct this issue and thank you for bringing this to our attention.

We are continually making improvements to each and every sleeping room, and apologize for any cosmetic issues you encountered. However, we are very glad to hear that you noticed the new mattress and pillows. (All 280 sleeping rooms now have new beds!)

I personally hope that the next time you are in the area you will let us know, and extend to us another chance to regain your loyalty. Thank you for your review now and from 2012. We look forward to seeing you again. Safe travels!
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Additional Information about Greensboro Marriott Downtown

Property: Greensboro Marriott Downtown
Address: 304 N. Greene Street, Greensboro, NC 27401
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 76 Hotels in Greensboro
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Greensboro Marriott Downtown 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Greensboro Marriott Downtown Hotel Greensboro
Marriott Greensboro

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