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“Pleasant stay - super quiet!” 4 of 5 bubbles
Review of Grandover Resort and Conference Center

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Grandover Resort and Conference Center
Ranked #6 of 76 Hotels in Greensboro
Richmond, VA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant stay - super quiet!”
4 of 5 bubbles Reviewed 16 August 2014

Recently spent 4 nights for a getaway weekend and was pleased with the resort. Property looks very nice from the outside and the lobby is grand. The resort is a 4 star but with just a few tweaks could be a 5 star -

Valet service when we arrived was strange. The guy just stood there while I got myself out of the car and he watched while we pulled our bags from the trunk. As I struggled with 4 bags, the man asked if we needed a cart but by then, I was already on my way to the lobby so we declined. There is a self park option which we decided to do after it seemed obvious the valet service was inadequate. Note #1 - providing excellent customer service upon arrival sets the tone for the resort. Upgraded training/better valet service is needed for a 5 star experience.

Check in was uneventful but again, what kept this from being a 5 star experience was a lack of information about the resort or the area. Typically, when I check into a resort I am asked if this is my first visit and, if so, am offered information on the amenities and local attractions. There was no such offer and I was simply told where the elevators were - no comment about dining options, offer to help with bags, whether we needed tee times or reservations anywhere. So again, the resort missed an opportunity to hit it out of the park.

Room on the 9th floor was great - golf course view, nicely appointed, very clean and super quiet. Beds were comfortable. Coffee maker in the room did not work but housekeeping was there in 15 mins with a placement (well, actually 2 replacements because the first replacement didn't work either). Mini fridge in the room had no temp adjustment and froze solid everything put in it so couldn't use. Could not get over how quiet everything was - very relaxing.

The pool area was nice - the weather didn't cooperate for most of our visit but we were able to spend 2 hours poolside the first day of our visit. Towels are plentiful but there was no food/drink service - you had to walk inside to the restaurant if you wanted something to eat or drink. Not very convenient.

We played 2 rounds of golf and the course was great. Staff at the pro shop were the best. Grabbed a quick breakfast at Cafe Espresso and also enjoyed some drinks after golf on the patio when we finished. Options were adequate but not great - server didn't know how to make a mixed drink so only option was beer from the case, cold sandwiches were vending machine quality...if the menu was beefed up, it would be a much better experience but overall, it was just okay. Since the cafe didn't offer the type of drink I prefer, I brought my own drink down from my room but was quickly told I could not bring in outside alcohol so we left. There are pool tables ($10/hour) and some television to enjoy.

Overall, it was a nice resort and we would consider returning, but Grandover should decide whether it wants to remain simply a nice location or truly a luxury destination. An emphasis on customer service is needed and putting just a few extra touches in place would make the difference. The basics are there..

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank krzy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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595 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Any
English first
Fredericksburg, Virginia
Level Contributor
305 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Had a delightful 3-night stay here recently. We met relatives who were shopping at the Furnitureland South store. The resort was upscale and clean, the staff was quite friendly and the location was convenient for us. It was near the furniture store as well as some venues we needed to entertain seven kids between the ages of 10 and 16.

We ate dinner at the Café Espresso and were pleasantly surprised by the food. Everyone enjoyed the nachos, and my salad was great. The kids enjoyed the fussball and pool tables in the café. Cushioned patio seating with a view of the golf course was a great way to relax.

Breakfast all 3 mornings in the main dining room was a pleasure. The buffet varied--large one morning and smaller/continental the next (not sure why--and was good. The kids loved the pancakes and cook-to-order omlettes. A breakfast menu is also available. The coffee was excellent. Balcony seating was also available, with a lovely garden view.

The pool has indoor and outdoor sections, with a little waterfall inside. Very tranquil. The adults enjoyed the cabanas by the pool. Our only complaint would be that the pool was a tad on the chilly side and the hot tub water appeared to be yellow, which we thought may have been because of the lighting or faded tiles. Towels were provided.

The reception staff was very helpful when we needed to use the business center to print tickets for Wet'nWild (about 10 minutes away). My nephew used the putting green and driving range with no complaints. Concierge desk was always staffed. Our room was nicely furnished, mattresses were on the soft side (which we prefer), and bathroom had a soaking tub. Water pressure was weak, but all else was good. We plan to return and would recommend.

Room Tip: Our room on the 10th floor overlooked the parking lot. The opposite side had nice views of the golf...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Landis, North Carolina
1 review
5 of 5 bubbles Reviewed 11 August 2014

Wonderful room, staff, and atmosphere! I don't think I have ever slept so good in a hotel. The beds are amazing and the room was very comfortable. I would definitely recommend this hotel to anyone passing through.

Room Tip: Honeymoon suites are awesome!
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank HWB13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgewater, New Jersey
Level Contributor
206 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

Spent 2 nights recently while participating in a charity golf event. From the time we pulled up to the front door thru check-out-the staff was both courteous and very helpful. Tried to grab a quick breakfast one morning before golf in Café Expresso East. Very limited and items that would mostly be considered fast-food. Bagels, yogurt or egg & sausage biscuit sandwich. Sandwich was OK. If you are looking for a “full menu” breakfast I would try Di Valletta in the main lobby. Don’t even try to look for Café Expresso West as an option. We did and it isn’t even adjacent to the main hotel complex. It’s actually at the “turn” (between holes 9 &10) on the West Course. Since the West Course is a links layout, Café Expresso West is probably as far away from the Hotel as you can be.

We did enjoy our dinner one evening at Di Valletta. The service was outstanding and the food was excellent. I always like an open kitchen concept and our table provided a view into the chef’s world. The Ribeye Steak, Ahi Tuna, Free-range Chicken and Scallops were all given a “thumbs-up” around the table. I can personally say that the Halibut was excellent.

The property itself is well maintained. Maybe a bit dated as some others have stated but very clean. The pool area was very enjoyable on a hot afternoon after a morning round of golf. Good size pool, both indoor and out. If you can, grab one of the cabanas. Great to get a bit of shade while lounging around the pool. t

Room Tip: Rm 606 is a king room overlooking the driving range and East Course. Nice view w/comfortable bed...
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank bollwage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina, United States
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 3 August 2014 via mobile

Was in town for my 20 year high school reunion and stayed overnight at this hotel. The room was adequate, although the sink was completely clogged and took forever to drain. Seems like something that you catch if it's cleaned regularly. Breakfast was kind of bland as well. Overall, I'd give them a B. We'll probably stay at the O'Henry hotel next time to really see an A place in action.

Stayed August 2014
Helpful?
Thank drchrisdmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
162 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

I have visited Greensboro 7-8 times but it is my first time in the Grandover.
Good hotel, with lot of facilities, great for conferences, business conventions or playing golf. The restaurant and the continental breakfast are both really good. Two golf courses (36 holes) surround the resort. Rooms are not very updated but are spacious and with a good sleep quality as well. The view to the Golf Courses is a plus. Staff was always correct and many times kind and friendly. Be careful in summertime: the temperature in common facilities can result too cold. So, be prepared to wear eventually a jacket or a sweater inside.

The overall experience was above average. Including free parking and free wifi in rooms and common facilities, the price for this 4-plus star hotel is fair.

Room Tip: View to the golf courses is a plus
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank gianjoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rock Hill, South Carolina
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 20 July 2014

Second time staying at Grandover and the last time was in 2004. Sadly to say there were not any changes. The property is well kept but the rooms i.e. decor, bathroom and furniture needs to be updated. Rooms were clean and the beds are comfortable. We didn't get in pool but checked it out and the pool area is very nice. If you like to exercise while on vacation, the work out room is excellent. The front desk help were not the friendliest and could use some more training in customer service/interpersonal skills.

I would recommend this location for stay and if ever in Greensboro again I will stay but I just hope some updates are made in the near future.

Tanger Outlets is a 40 minute easy drive and better than the Four Seasons Mall.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shareese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grandover Resort and Conference Center

Property: Grandover Resort and Conference Center
Address: One Thousand Club Road, Greensboro, NC 27407
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Greensboro
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grandover Resort and Conference Center 4*
Number of rooms: 247
Official Description (provided by the hotel):
Rising above the North Carolina Foothills is the Grandover Resort, a picturesque resort with 247 guestrooms, Spa at Grandover and two 18-hole championship golf courses. Indoor/outdoor pool, whirlpool, sauna, tennis, fitness center, restaurants and lobby bars. We are the perfect choice for meetings or conferences with our flexible meeting space, on-site catering, audio & visual, and much more for you to have a successful meeting. ... more   less 
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Also Known As:
Grandover Greensboro
Grandover Resort Conference Center

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