Recently spent 4 nights for a getaway weekend and was pleased with the resort. Property looks very nice from the outside and the lobby is grand. The resort is a 4 star but with just a few tweaks could be a 5 star -
Valet service when we arrived was strange. The guy just stood there while I got myself out of the car and he watched while we pulled our bags from the trunk. As I struggled with 4 bags, the man asked if we needed a cart but by then, I was already on my way to the lobby so we declined. There is a self park option which we decided to do after it seemed obvious the valet service was inadequate. Note #1 - providing excellent customer service upon arrival sets the tone for the resort. Upgraded training/better valet service is needed for a 5 star experience.
Check in was uneventful but again, what kept this from being a 5 star experience was a lack of information about the resort or the area. Typically, when I check into a resort I am asked if this is my first visit and, if so, am offered information on the amenities and local attractions. There was no such offer and I was simply told where the elevators were - no comment about dining options, offer to help with bags, whether we needed tee times or reservations anywhere. So again, the resort missed an opportunity to hit it out of the park.
Room on the 9th floor was great - golf course view, nicely appointed, very clean and super quiet. Beds were comfortable. Coffee maker in the room did not work but housekeeping was there in 15 mins with a placement (well, actually 2 replacements because the first replacement didn't work either). Mini fridge in the room had no temp adjustment and froze solid everything put in it so couldn't use. Could not get over how quiet everything was - very relaxing.
The pool area was nice - the weather didn't cooperate for most of our visit but we were able to spend 2 hours poolside the first day of our visit. Towels are plentiful but there was no food/drink service - you had to walk inside to the restaurant if you wanted something to eat or drink. Not very convenient.
We played 2 rounds of golf and the course was great. Staff at the pro shop were the best. Grabbed a quick breakfast at Cafe Espresso and also enjoyed some drinks after golf on the patio when we finished. Options were adequate but not great - server didn't know how to make a mixed drink so only option was beer from the case, cold sandwiches were vending machine quality...if the menu was beefed up, it would be a much better experience but overall, it was just okay. Since the cafe didn't offer the type of drink I prefer, I brought my own drink down from my room but was quickly told I could not bring in outside alcohol so we left. There are pool tables ($10/hour) and some television to enjoy.
Overall, it was a nice resort and we would consider returning, but Grandover should decide whether it wants to remain simply a nice location or truly a luxury destination. An emphasis on customer service is needed and putting just a few extra touches in place would make the difference. The basics are there..
- Official Description (provided by the hotel):
- Rising above the North Carolina Foothills is the Grandover Resort, a picturesque resort with 247 guestrooms, Spa at Grandover and two 18-hole championship golf courses. Indoor/outdoor pool, whirlpool, sauna, tennis, fitness center, restaurants and lobby bars. We are the perfect choice for meetings or conferences with our flexible meeting space, on-site catering, audio & visual, and much more for you to have a successful meeting. ... more less
- Reservation Options:
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- Also Known As:
- Grandover Greensboro
- Grandover Resort Conference Center