This is my third time staying at this hotel for an annual workshop at the Greensboro Coliseum and my previous two stays were great but this year has been a VERY different story. Upon arrival I learned that they had booked my male and female students' double rooms as adjoining rooms, even though I requested that we have no adjoining rooms unless it was a king and a double room (for a chaperone to have an adjoining room with their assigned students) because we would have boys in one room and girls in another. Unfortunately they were fully booked so I gave one of my chaperones the double room that adjoined the girls double room and I made the boys share a king room across the hall from mine. A colleague's room next door to mine had OBVIOUSLY been smoked in that day (as had the front lobby) but there are signs all over the hotel (even on my bedside table) saying that this hotel is 100% smoke free and when he picked up the phone to call the front desk, it didn't work. There had been a soda or something sticky spilled all over the tile in my entryway and my flip flop literally stuck to the floor. Two of my students staying in the room across the hall had a dirty washcloth still hanging on their shower curtain. I heard a whistling sound in my room and after I pulled my curtains back, my windows were left open with no way to lock them. I was the 2nd floor, but COME ON!
The nail in the coffin was the BUG situation. My female students called me first thing in the morning to say that they had been battling these big brown bugs all night/morning. I went down to check and there were these round brown bugs (not roaches or water bugs) ALL OVER THE ROOM! I had been fine and let all slide up to this point but now I was livid. I went to tell the front desk and they asked me if they could come in the room to fix the problem while we were at our conference during the day. When we returned I had the students go check to see if there were any signs of the bugs and the room had obviously been cleaned but as I was walking out I turned around to be eye to eye with one of the bugs on the lamp shade. I took a picture and headed to the front desk again. The attendant called the manager who said there were no signs of bugs in the room when they came in that day and argued with me! I pulled out the picture I had JUST taken to show the attendant and even after she confirmed it to him, he still maintained that there were no bugs. JERK!!! I demanded a new room or a refund immediately in order to stay somewhere else that night. There was only one room available on the other side of the hotel and it was another king so I had to shuffle my female students into my chaperone's double room next door and I had to move her to the new king room.
This was ABSOLUTELY the worst experience I have EVER had in a hotel. I travel very often and am very flexible and easy going about my hotel and I have rarely ever called the front desk about anything and this was truly a nightmare. The attendants tried their best and were very nice but the hotel manager was a complete idiot and the hotel is a complete disaster. DO NOT STAY HERE!!!!
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- Also Known As:
- Quality Inn & Suites Coliseum Hotel Greensboro
- Quality Inn And Suites Coliseum