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“Some good features, but poor customer service”

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Comfort Suites Greensboro
Ranked #45 of 76 Hotels in Greensboro
Bellevue
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Some good features, but poor customer service”
Reviewed 27 November 2012

Good location, good breakfast bar. Unfortunately poor customer service negates good points. I had a problem with my card key, went to front desk. Clerk asked my name and how we were paying for the room. I wasn't involved in paying for the room, so I said I didn't know. Clerk would not return card nor let me in the room. Other service issues showed same lack of concern.

Stayed November 2012, travelled with family
Helpful?
2 Thank TN_TIDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 reviews from our community

Traveller rating
    48
    35
    14
    14
    16
See reviews for
48
22
8
35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 November 2012 via mobile

The room was clean, staff was friendly, close to lots of restaurants and shopping and a reasonable price. I did find it a little odd that it was so tucked away amongst many other hotels but I would definitely recommend!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kdub0615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westfield, Indiana
Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 November 2012 via mobile

This is a pretty nice hotel. The access was a little rough and I scraped bottom on the way out. The room was well furnished and it even had enough outlets. The cable service had the golf channel but unfortunately, it was Monday and no golf! The fruit for breakfast was fresh and a nice variety. I'll stay there again.

Stayed November 2012, travelled on business
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Versailles, Pennsylvania
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 November 2012

We have stayed in this hotel on many occasions, for many reasons and at many different times of the year. We always have experienced excellent accommodations, professional staff that strive to meet all of our travel needs. We were one of the first guests to stay at this hotel when it opened for business and have remained loyal guests, as they always treat us well and welcome us back. Yes, they recognize us when we return. Our only regret is that we now have a puppy that will be traveling with us, and they are not a pet-friendly hotel.

Room Tip: We have always stayed in a King room with sleeper sofa. Plenty of room when the grandchildren are t...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 30 October 2012

there are about a dozen hotels in a 1-mile radius, and this is one of the nicer and quieter ones (almost all of them overlook a highway or major roadway, so they can be noisy if they're not well constructed). service was very good - we were initially given a room by the elevator but they switched us immediately on request to an end room on the top floor. the breakfast buffet is pretty good (loved the make-your-own waffles), and the staff were very friendly. this was definitely a great value hotel.

Room Tip: stay away from room x17 - they back up to the elevator.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaggieNeedlefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 October 2012

I am extremely disappointed at this hotel Comfort Suites Four Seasons. The staff puts me in a room right next to the elevator and it's hard for me to sleep with all the noises. I requested to be moved to another room away from the elevator and the staff wants to charge me extra $50 even though they still have rooms available. In the past yrs I've stayed at this hotel, they have always been accommodating at no extra charge as long as there are rooms available. I'm a Choice Privilege member and was going to build up my status by staying more at this hotel chains, given I've already achieved Starwood Platinum status for the year. However, this denial by the staff without consideration for my needs really leaves me in bad taste of ever staying at this chain. I would not stay here again as they're all about money and not traveler's comfort. They have just lost me as a customer!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yuantsai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Greensboro hotels

Asheville, North Carolina
Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 October 2012

Convenient and easy to find location. Front desk staff were very accommodating, patient, professional and polite. Our room was quiet, clean, comfortable and freshly decorated; hotel seems to be newish. Complimentary breakfast provided many options, predominately carbohydrates, but a good variety of both complex and simple carbs plus hot protein options. Would return and recommend to others. Found it to be an entirely positive experience.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllstaedtX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Greensboro

Property: Comfort Suites Greensboro
Address: 3308 Isler Ct, Greensboro, NC 27407-4660
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 76 Hotels in Greensboro
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Greensboro 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Choice Hotels, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Comfort Suites Greensboro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Greensboro Hotel Greensboro

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