We arrived at the Hotel around 8pm, where we waited for at least five-minutes before anyone came to greet us at the check-in counter, but after my son yelled “hello, is anyone here?” The clerk seemed distracted and rushed. We put our belonging in the room at went to dinner after a long day of driving. At 10pm we returned. At that time my son used the restroom and while flushing, well, the water started going up, not down. We called the front desk to let them know of this issue, that it was clogged. At the same time, my daughter was trying to use the TV remote, which, too, was malfunctioning (half the buttons were faded and couldn’t be read and half the buttons didn’t work either). The front desk clerk said he would be right up to look at the toilette and get us a new remote. One-hour later, a no show, so we used the lobby restroom and we all went to bed.
When addressing our situation (toilette, remote, and no response back) to the clerk on check-out, we were told, well we don’t have maintenance that late at night to fix toilettes and he must have forgotten about the remote. I asked “so did the clerk not consider that we had four people in a room without a functioning toilette, why didn’t he call us back and tell us it wasn’t going to be fixed and offer us another room? I also asked if maintenance was also responsible for getting us a functioning remote. The answer to that was, “I don’t know what happen about that”.
At that point it was clear they wanted me to still pay full price for the room, when very important essentials as part of the package, we did not get. What we got was a broken toilette, a broken remote, had to leave our room four floors to use lobby restroom, no consideration or accommodating hospitality for our situation.
- Official Description (provided by the hotel):
- The Sleep Inn Airport Hotel in Greensboro, North Carolina is the ideal location for business and leisure travelers. Convenient location, affordable rates, and comfortable hotel rooms are all part of your stay with us.We are easily accessible off of Interstate 40, just four miles from the Piemont Triad International Airport. We are near many attractions and points of interest, including Bryan Park, Joseph S. Koury Convention Center, Greensboro Coliseum Complex, and the new Greensboro Aquatic Center. Sleep Inn Greensboro takes pride in providing excellent service and clean rooms to everyone visiting the area. Stay with us and we are sure you'll return. ... more less
- Reservation Options:
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- Also Known As:
- Sleep Inn Greensboro
- Greensboro Sleep Inn