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“Bad room service and unfriendly Staff”

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Red Roof inn Greensboro Airport
Ranked #45 of 76 Hotels in Greensboro
Bochum
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad room service and unfriendly Staff”
Reviewed 10 June 2014

We just stayed 10 nights in a superior room at this Hotel for a business trip! Out of the first 9 days, we had no or only in complied room service on 4 days! This is not acceptable and it seems to be some kind of mismanagement, if there is nobody monitoring what the service staff is doing.

When we complained about the service and the quality they delivered at the front desk, Derek who said he is the manager, but does not want to tell me his last name was very unfriendly. He should definitely go for training and he must learn how he to respond to a customer when there is a problem.

"Be quiet now or you have to leave the hotel" is not a solution!!!!

So our stay there was a very bad experience and we can not recommend this hotel to others!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theo1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
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English first
Indianapolis, Indiana
Level 6 Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 June 2014

Very clean, front desk staff was very helpful. Could not find anything wrong with the room, nothing to complain about or anything I can think of that I would have liked to see different. Clean, TV had plenty of channels, quiet area. I didn't keep detailed notes, other than 'give them good review.' So, good review!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binbrook, Canada
Level 1 Contributor
3 reviews
Reviewed 13 April 2014

The staff is pleasant, the housekeeping is horrible. The bathroom was so dirty.... Hair and unknowns all over. FYI if you book through a third party ie: Priceline They will not honour their no hassle guarantee. Even pillows had room numbers written on them with marker. Breakfast was the typical continental style, it was good.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanne2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level 6 Contributor
445 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 6 April 2014

The room was nice and the price was one of the lowest available considering it was furniture market time, the bed was comfortable the only complaint I have was there was a very musty mildowy smell in the room...

Stayed April 2014, travelled on business
Helpful?
Thank SeanTravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johns Creek, Georgia
Level 6 Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 March 2014

It is what it is which is fine. Clean room right off the freeway for a reasonable price. Staff was nice.
The walls are quite thin so there is noise from neighboring rooms and also from outside in the parking lot.
Rooms are nice size and comfortable.
Breakfast pretty minimal but good enough.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCDoug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0156, Manager at Red Roof inn Greensboro Airport, responded to this review, 15 April 2014
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Greensboro Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,

Hemant Patel

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, North Carolina, United States
Level 5 Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 March 2014

For the money, the hotel was reasonable. I stayed here because it was much cheaper than the other pet friendly place. The rooms were okay and fairly clean--the carpet around the bed (this is one of the renovated "fake" wood, some kind of surface that looks like wood going into all RRIs now) was kind of grungy but the rest of the room clean--bathroom was fairly clean. The drain in the bathtub was not great and you were standing in water by the end of a shower. Other than that things were pretty good. The rooms were smaller than the average RRI (I have stayed in many). The real downer was the area. The environment had a slimy feel to it. The grounds had garbage here and there around, and were generally unpleasant. Many of the guests didn't seem quite above board; there was noise from some of the rowdier folks. I would probably stay here again because I can put up with all that but I was surprised at some of the very positive reviews. Perhaps considering the rate, which was quite low (under $50 a night) and for that it was fantastic value.

Room Tip: The odd numbered rooms kin the second building (like 131 and up) were on the nicer side--grounds wer...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 March 2014 via mobile

We only stayed 1night on our way to Charlotte.
For the price of the room (3persons) breakfast included it is the best price/quality I've ever encountered!
Rooms are renewed, clean, well equiped and comfy.
The only negative point could be the room size but still.. It's well worth the stay ;-)

I would definitely recommend this place!!

Stayed March 2014, travelled with family
Helpful?
2 Thank LaurentDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof inn Greensboro Airport

Property: Red Roof inn Greensboro Airport
Address: 615 S Regional Rd, Greensboro, NC 27409-9400
Region: United States > North Carolina > Greensboro
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #45 of 76 Hotels in Greensboro
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof inn Greensboro Airport 2*
Number of rooms: 112
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Also Known As:
Red Roof Greensboro Airport Hotel Greensboro
Red Roof Inn Greensboro
Greensboro Red Roof Inn

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