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SpringHill Suites Greensboro
Ranked #11 of 77 Hotels in Greensboro
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 February 2011

Stayed at this location for 3 nights. Room was a little small to use with the sofa bed. Food for the dinner snack could be improved. Numerous people reported a person smoking in their room 2 of the nights and they said they couldn't do anything about unless they left evidence. The smell of smoke in the hallway should be enough evidence, especially if they knocked on every door and only one room no one answered. Biggest problem was after we checked out we realized that a small box with 2 retainers in it was left behind. Called and was told nothing was found. I can't believe that a person can clean a room and not see a black retainer box. It is about the size out the palm of your hand. I called numerous times and was told this person or that person would call me back. No one did. I had to keep calling and was told anything found, no matter how small, would be turned in to the front desk. NOT TRUE. The cost to replace retainers was more than the 3 night stay. Would never stay there again even though I will be in that area numerous times for the next 4-5 years.

Stayed: January 2011, travelled with family
1  Thank dbbfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGSO, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 22 February 2011

Hello, my name is Tom Ullring and I am the new General Manager here at the Springhill Suites by Marriott. I just read your review and wanted to let you know how deeply sorry I am for the problems you experienced during your stay. We pride ourselves on Marriott’s Spirit to Serve and in this case we did not live up to your expectations. If possible, I would like for you to contact me personally. I would like to win your business back to our hotel the next time you visit Greensboro.

Warm Regards,
Tom Ullring

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362 - 368 of 425 reviews

Reviewed 16 February 2011

All services were excellent and we really enjoyed the stay. We will recommend to all our friends and colleagues.

  • Stayed: February 2011, travelled as a couple
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Thank A-Akbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGSO, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 17 February 2011

Wonderful, I'm so glad that you enjoyed your stay! We look forward to Welcoming you back again soon!

Warm Regards,

Tom Ulling

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Reviewed 4 February 2011

We selected this hotel partially because of the reviews and the Tripadvisor ranking. While we have nothing major to complain about, I'm surprised at the high ranking. Rooms were clean but for a suites hotel, I thought they were a little small. Staff was pleasant and let us check in early. Coffee in the lobby tasted terrible. The "hot breakfast" was pretty standard for hotels of this type. Again, a decent hotel but nothing to distinguish it from others in the area.

  • Stayed: January 2011, travelled with family
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Thank TarHeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGSO, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 15 February 2011

Thank you for choosing the SpringHill Suites during your visit to Greensboro, NC and taking the time to write a review. Our guest's feedback is very important to us. I will personally look into the coffee in the lobby and see how we can improve the taste. Thank you again for taking the time to review our hotel.
Warm Regards,
Tom Ullring

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Reviewed 5 January 2011

We've stayed here 4 times over the past year when attending NC A& T events. The hotel staff is excellent and very pleasant! Very eager to please and very helpful. Rooms are clean, some bathrooms need to be updated, but overall I rate this hotel a 4.5 due to the staff!

  • Stayed: October 2010, travelled on business
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Thank aggiemoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGSO, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 15 February 2011

Thank you for choosing the SpringHill Suites during your visit to Greensboro, NC and taking the time to write a review. Our staff believes in Marriott’s Spirit to Serve. They truly care about our guest’s, our hotel and our community. We look forward to Welcoming you back to our hotel again soon.

Warm Regards,
Tom Ullring

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Reviewed 14 December 2010

I love SpringHill Suites and no matter the location, this chain never seems to disappoint. The staff was excellent! They were very helpful and professional. It was great to see that the towels and wash cloths were CLEAN and WHITE and they didn't look worn. I also like the fact that the linens kept in the sealed bag for the pull out couch were clean and fresh. Overall the lines on the beds were great, however I did find some hair on a pillow and on the sheets. This typically freaks me out which is why I couldn't give the hotel a 5 rating. In comparison to other hotels when I travel, SpringHill Suites has always maintained a high level of customer service and a great stay away from home. Please continue to keep up the good work.

  • Stayed: December 2010, travelled with family
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Thank ucanrespond2me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGSO, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 15 February 2011

Thank you for choosing the SpringHill Suites during your visit to Greensboro, NC and taking the time to write a review. I am so glad that you enjoyed your stay with us. I have passed on to our housekeeping department about the hair you found on the pillow and our housekeepers now use hairnets when cleaning our rooms. You’re feedback was very helpful and again thank you!
We look forward to Welcoming you back to our hotel again soon.

Warm Regards,
Tom Ullring

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Reviewed 17 October 2010

I am a regular at this hotel and stay at this location every chance I get. The staff treats me like family...but they treat everyone like family. The managment is superior; therefore, so is the staff. Every staff member says hello when you encounter them. I have seen one of the managers working on the second floor helping the staff clean lght bulbs and clean baseboard in the hallways. She was also taking time to help the staff with their English. This hotel always finds a room for me even on very short notice. Do not miss the opportunity to stay at this location.

  • Stayed: October 2010, travelled on business
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Thank K9Jorga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mulkey, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 27 October 2010

It looks like you caught Charlene our Operations Manager in action! Charlene has been with the property for over four years and is a true joy to our guest and staff alike. Thank you for the kind words and we are glad you have found a place you can call home while on the road.

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Reviewed 21 September 2010

Booked this with Marriott reward points to use as a stopover on a long driving trip. Really nice staff and clean, quiet room. Couldn't ask for more.

  • Stayed: September 2010, travelled as a couple
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Thank lamber20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mulkey, General Manager at SpringHill Suites Greensboro, responded to this reviewResponded 7 October 2010

Thank you for staying with us during your trip! We are happy to see you enjoyed your stay and hope you decide to visit us again soon. Thanks for taking the time to share your experience with everyone on Trip Advisor.

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Additional Information about SpringHill Suites Greensboro

Address: 6006 Landmark Center Blvd, Greensboro, NC 27407-2633
Region: United States > North Carolina > Greensboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Greensboro
#4 Business Hotel in Greensboro
#5 Romantic Hotel in Greensboro
#6 Family Hotel in Greensboro
Price Range: £79 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Greensboro 3*
Number of rooms: 82
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, you'll love our smart, stylish SpringHill Suites by Marriott Greensboro hotel. Our all-suite hotel is near the Greensboro Coliseum, International Civil Rights Center & Museum, and the High Point Market - the largest furniture trade show in the world. Our hotel features complimentary high-speed Internet access, luxurious bedding, and separate spaces for working and relaxing. Enjoy our complimentary hot breakfast buffet. Make yourself at home with the 32" LCD TV, microwave, mini-fridge, coffee maker, wet bar, and pullout sofa bed. Relax in our pool or fitness room. Or stop by our complimentary guest reception - serving appetizers each evening, Monday through Thursday. If you're planning a small meeting, let us know - our boardroom accommodates up to six. Few hotels in Greensboro, NC can match our award-winning service. ... more   less 
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Also Known As:
Springhill Suites By Marriott Greensboro Hotel Greensboro
Greensboro Springhill Suites

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