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Embassy Suites by Hilton Greensboro - Airport
Ranked #12 of 77 Hotels in Greensboro
Reviewed 5 November 2013

several problems with room air conditioning did not work and door became jammed blocking entrance and ability [also safety] to leave room. my husband had complained about these issues but staff did not respond until I also complained and issues taken seriously. we were told at that point they would refund charges to our credit card and points to account

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank mlingram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 8 November 2013

Dear Mlingram,

Thank you for staying with us during your stay in Greensboro, NC. We appreciate you taking a moment to share your experience with us. I apologize for falling short on the air conditioning, to your liking, the door, and not getting to it in a timely fashion prior to you calling again.

I do share these responses with my team, & will review with our Front Office and Engineering team. We hope that we recovered in the compensation to your credit cared and Hilton Honors Points.

We also hope you give us another chance when your travels lead you back to Greensboro. Please ask for me at check in, as I'd like to thank you personally.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director

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651 - 657 of 853 reviews

Reviewed 4 November 2013

It was ok. Not really worth the price. The location was a little difficult to find. The sign was not big enough so we ended up missing it when arriving in the evening. The air was not working. We had the thermostat all the way down to 65 degrees and it still did not get cool in the room. It had a very stale air in the room when we arrived. Bathroom was nice and the separation of the bedroom from the living room was nice. The layout of the hotel is nice. Other than that I believe the price for the hotel stay was too expensive for what they had to offer. More than likely my family and I will not be staying here again. I would've been much happier in a Hampton Inn for the price I paid for this hotel.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Lorielee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 5 November 2013

Dear Lorielee J,

Thank you for staying with us during your Super 32 Wrestling event. We appreciate your comments about our pricing & location. We also appreciate the A/C comments about your stay. Thank you for your comments about the convenience of our layout.

I will review your notes with our team, as an opportunity to review our strategy to improve.

We hope the next time your travels lead you to Greensboro, that you give us an opportunity to accomdate you. Feel free to ask for me at the desk or during your reservation process.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director

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Reviewed 31 October 2013

We had three rooms reserved for Super 32 Wrestling. This hotel may be a bit far from the venue, but it's very nice. I would recommend you stay here. The staff is friendly from the time we checked in to our departure. The room was clean and wasn't full of a perfume scent. As always, the Embassy Suites has the beautiful atrium and has a relaxing atmosphere with the water features.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 5 November 2013

Dear Victoria W,

Thank you for allowing us the opportunity to have you with us for your Super 32 Wrestling event. We are glad that we were a good fit for you, considering the drive to your venue. Thank you for taking a moment to share your thoughts on Trip Advisor.

I look forward to sharing your comments about the friendlyness of staff, cleanliness, effective deoderizer, and overall accomodations with our team. We look forward to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director

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Reviewed 29 October 2013

the rooms need to be renovated. The sofas in the living areas are "crunchy" the fabric is dirty, and the carpets needs to be restretched. The colors are tired, and the style, well, there is none! Desk Chair is cheap and uncomfortable.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 31 October 2013

Dear Todd R.,

Thank you for making us a stop on your travels, and for taking a moment to share with us your thoughts. We do have a renovation schedule. We also have interior designers that will choose a newer trendier vision and adapt it to our overall feel. We will look at the furniture in your room in particular and ensure that we address the noted issues.

We look forward to your return.

Thanks,
Josh Rubio
Assistant General Manager and Food & Beverage Director.

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Reviewed 22 October 2013 via mobile

Great hotel for family, had adjoining rooms with my inlaws. We have 2 boys, 8 & 14, so we need space, and activites for the little one to do after ballgames. Great swimming pool, and big huge open lobby. Great buffet breakfast, with cook making omlets. We did eat in the hotel resturant, great food and decent price for food being within the hotel. Would for sure stay here again.

Stayed: October 2013, travelled with family
Thank ICLEANTEETH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 24 October 2013

Dear ICLEANTEETH,

We are grateful to have had the opportunity to be a good fit for you and your family on your travels. Thank you for taking a moment to share your experience with us.

Thank you for the comments about our pool and open lobby. I look foward to sharing your comments with our Culinary team and Service staff.

We look forward to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

Our business organization scheduled our second annual meeting at the Embassy Suites in Greensboro, NC during October. Hotel accommodations are very nice and the buffet breakfast is enjoyable. The restaurant is average. I will stay again but find other places to eat.

  • Stayed: October 2013, travelled on business
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Thank McMullenLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 24 October 2013

Dear McMullenLarry,

Thank you for allowing us the opportunity to be a part of your meeting. Thank you for your wonderful comments about our accomodations. I look forward to sharing your comments about our breakfast buffet, with our culinary & service team. Thank you.

I will also review your dining room comments with our Culinary & Dining Room teams to see where we can take average and make it above average. We are in the process of presenting new menus.

We look forward to the next time your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

We made a reservation for one night at the Embassy Suites in Greensboro during the Highpoint Market and requested late check-in. We arrived at the hotel and were told that there were no rooms available because there was an issue with their system and it made a mistake on our reservation. On further questioning we were told that there was a maintenance issue with one of the rooms so the assistant manager, Andrew Masplet, decided to give our room away without making any attempt to inform us. Andrew Masplet told us rooms were available at the Holiday Inn Express. When we arrived at the Holiday Inn Express we were told that we were the 5th reservation that was sent to them by the Embassy Suites because they had overbooked their hotel. Two of the worst things a hotel can do is give away a paid reservation and then lie repeatedly about it. Andrew was extremely disingenuous while he was expressing false empathy for our situation and lacked any customer skills. Mr. Masplet's actions represent the callous attitude and a complete lack of commitment Embassy Suites has towards it customers.

Room Tip: Do not stay at this hotel.
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  • Stayed: October 2013, travelled on business
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2  Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRubio80736, Assistant General Manager and F&B Director at Embassy Suites by Hilton Greensboro - Airport, responded to this reviewResponded 22 October 2013

Dear S S,

Thank you very much for making a reservation, and for taking a moment of your time to let us know how about your experience.

Please accept my apology for your unsatisfactory experience with your reservation. This, as you may have experienced in the past, is not our norm and I'm sorry it's what you experienced. We had some unforseen issues that caused us to be in the situation. I will share your comments with Mr. Mespelt, as a learning opportuntiy to better communicate some of the situtations. We were able to reslove the issues, and not have the similar problem the days after.

I hope you give us the opportunity to come back & experience our hotel, under a different circumstance. Please feel free to contact me, if you your travels lead you back to our area!

Thank you for your time,
Josh Rubio
Assistant General Manager and F&B Director

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Additional Information about Embassy Suites by Hilton Greensboro - Airport

Address: 204 Centreport Drive, Greensboro, NC 27409-9783
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Greensboro
#13 Family Hotel in Greensboro
Price Range: £91 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Greensboro - Airport 3.5*
Number of rooms: 219
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Also Known As:
Embassy Suites Greensboro
Greensboro Embassy Suites

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