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“Excellent customer service”

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Holiday Inn Greensboro Airport
Ranked #39 of 77 Hotels in Greensboro
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent customer service”
Reviewed 5 August 2014

Clean hotel, great service,good rate, and the bar has the funniest and nice bartender Asha and the restaurant Marissa and Tamara, great personal. We stay in the 2th floor very quiet, prices at the bar real good "Corona light" $2.25, domestic beers $2.95

Room Tip: Any room overall good hotel
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Josue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

The service by the staff at this hotel is among the best I've ever had anywhere. The check-in experience was very fast and professional. The front desk clerk was extremely friendly and very professional.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank BennRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Port, Florida, United States
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 July 2014 via mobile

Requested a quiet room on the top floor & got it. Sup tied by the granite in the bathroom & the extreme comfort of the King Sized bed. Only a $10 fee for bringing our puppy. So easy to take her down the stairs next to our room & walk her in the open field behind the hotel. Glad I cancelled our reservations at Hyatt Place in exchange for this hidden gem!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janellec768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana
2 reviews
Reviewed 13 July 2014

Friendly staff, clean, good restaurant, and good location...had trouble with hot water and water pressure though...staff said it was being repaired later that day. Overall, I would stay there again! Recommended++++

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 July 2014

No hot water the first night and phone was dead the whole three day stay. Biggest problem was digital channels did not work in my room (No HBO).I had to wait two days to get someone to fix it. Overall a nice hotel.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank J s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Greensboro Airport, responded to this review, 1 August 2014
Dear J s,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience the TV and hot shower may have caused. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuxedo, North Carolina
Level 5 Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 July 2014

When I checked in, I was told that the hot water was off but would be restored by 8 p.m. (not a problem--everyone has issues now and then).

Later in the evening, I went looking for some soda (I couldn't remember where the desk clerk said the machines were). I ended up in the lobby, where the clerk reminded me that the machine is on the 4th floor, but there was also a machine right in the lobby. He thought the soda might be a little more here than upstairs, so I told him I'd go upstairs. He said I had been so kind with regard to the water issue, he wanted me to have a complimentary bottle of Coke. What a nice gesture!

I'll definitely return . . .

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rupert227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MItch H, General Manager at Holiday Inn Greensboro Airport, responded to this review, 7 July 2014
Good Morning Friends:
Thank you so much for your excellent review of our property. It is indeed a pleasure to hear great things from our guests. We hope you may return and choose our hotel as your hotel of first choice.
Sincerely,
Mitch High GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2014

While traveling, stopped in for one night stay. Reasonable rate, good location, and great customer service. Mr. McKivett at the front desk made sure we had everything we needed for a great night't rest. Thank you.

Room Tip: Our room faced the back parking lot and we could not hear the highway at all.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fascinateu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MItch H, General Manager at Holiday Inn Greensboro Airport, responded to this review, 25 June 2014
Dear Fascinateu:
Thank you very much for your kind remarks and identifying one of our associates for great service. It is truly pleasing to hear that we have taken care of our guests to their complete satisfaction. Thanks again and we hope to see you back in Greensboro soon.
Sincerely,
Mitch High, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Greensboro Airport

Property: Holiday Inn Greensboro Airport
Address: 6426 Burnt Poplar Rd, Greensboro, NC 27409-9714 (Formerly The Inn at Greensboro Airport)
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Greensboro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Greensboro Airport 3*
Number of rooms: 188
Official Description (provided by the hotel):
The Holiday Inn Greensboro Airport is centrally located off I-40 at exit 211 and only 10 minutes from the Greensboro International Airport. The entire hotel is nonsmoking and has been completely renovated and offers 188 guest rooms, 6000 square feet of meeting space (9 meeting rooms), Hanger 40 Lounge/Restaurant, complimentary airport shuttle and high speed wireless internet throughout the building. All guest rooms offer 32 inch flat screen televisions and brand new Sealy Posturpeadic mattresses. ... more   less 
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Also Known As:
Holiday Inn Greensboro Airport - Greensboro Hotel Greensboro

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