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“Great Cookies, Cold Pool”

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DoubleTree by Hilton Hotel Greensboro
Ranked #20 of 76 Hotels in Greensboro
1 review
“Great Cookies, Cold Pool”
3 of 5 bubbles Reviewed 7 July 2014

We stayed at the Double Tree with our grandsons we love to swim! We picked this hotel because they had an indoor pool so we could swim rain or shine! After a long day of travel and activities, we found the pool freezing cold! After someone complained to the staff maintenance turned the heater on and set the temp at 90 degrees. They told us it would take about a half hour. we knew it was impossible to heat the pool in that amount of time but, we went out to dinner and came back a couple of hours later. Still cold! So we gave up for the night. Went down before check out in the morning for a quick swim and found the pool to be too warm. It was like swimming in a hot tub. But, we did swim for about 20 minutes before the staff told us they were closing the pool to shock it. Also had issues with some of the elevators being out of order part of the time (we were on the 11th floor). The Hampton Inn is right across the street, I would recommend staying there next time.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank laurafB749MT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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767 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Greensboro, NC, United States
2 reviews
5 of 5 bubbles Reviewed 2 July 2014

My wife and I needed a room for the night and were impressed by the desk staff, who were very professional, and pleasant. We would definitely stay there again. The beds are sooooo comfortable too. I didn't think about Double Tree at first because I always thought they would be on the pricier side, but the hotel I planned to stay in was all booked. I am we looked up the rates as this was across the street. Very good value and next time I think we will just aim for the Double Tree instead.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugene, Oregon
Level Contributor
142 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 26 June 2014 via mobile

This is not a new hotel. As a matter of fact, the elevator permits show that those elevator were initially tested in the 70's. That's a long time ago, yet you would not know it from looking at the lobby, or the entrance, or the well appointed rooms. The furniture is nice and accomodating, the bed is extremely comfortable and the air conditioning is quiet and functions well (very important on 89 degree weather). My only complaint was the pool was dirty...with the amount of bottom sediment that tells you that it has not been cleaned in a good while...so i looked and walked away. Clean the pool for my next visit and you get 5 stars.

Stayed June 2014, travelled on business
Helpful?
Thank MESerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 20 June 2014

We found a huge cockroach in our room, caught it and brought it to the front desk. I probably could have moved past the cockroach had management addressed the issue. I was told on several times the manager would call me, but it never happened. When I checked out I left my cell number and didn't hear from the manager until days later. Very disappointing.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Vanessa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTManager, General Manager at DoubleTree by Hilton Hotel Greensboro, responded to this review, 4 August 2014
We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is very important to us and is always a focal point of our property operations. We appreciate that you brought this to our attention and are working to make sure the problem is addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisonburg, United States
1 review
5 of 5 bubbles Reviewed 9 June 2014

I recently took 6 of my staff to Greensboro for a business conference. The staff of the hotel was outstanding, the rooms wonderful and quiet. The on-site restaurant was incredibly accommodating with our large group with many of us arriving at different times and multiple checks. I would recommend this location and their staff to both business and pleasure travelers.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Irene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Mount, North Carolina
2 reviews
2 of 5 bubbles Reviewed 7 June 2014

I am a Hilton Honors member snd have stayed at a lot of their hotel's. This is the worst. There was an old mildew smell when we walked in the lobby. The carpet is stained throughout the hotel. I will not stay here again when in Greensboro. This hotel is really over priced.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 70frequenttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTManager, General Manager at DoubleTree by Hilton Hotel Greensboro, responded to this review, 4 August 2014
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 June 2014

Kids knocked on the doors all night. Prank phone calls all night. Someone set off the fire alarm at 6:20 a.m. and everyone had to exit the hotel and stand outside for 20 minutes until the fire department cleared the scene. No cookies were ever available like advertised. Staff was hateful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Frederick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTManager, General Manager at DoubleTree by Hilton Hotel Greensboro, responded to this review, 4 August 2014
Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests, since we work hard to make sure all our guests have a rewarding experience. We see that noise was an issue during your stay. While we do have additional security and overnight managers available during high traffic periods, we also encourage guests to contact the front office so that we can address noise issues to ensure comfort and safety. We are sorry that other guests interrupted your comfort and we’ve shared your review with our security team. We hope that the next time you return to the area you’ll stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Greensboro

Property: DoubleTree by Hilton Hotel Greensboro
Address: 3030 W Gate City Blvd, Greensboro, NC 27403-3652
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Greensboro
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Greensboro 3.5*
Number of rooms: 175
Official Description (provided by the hotel):
Find a rewarding experience nestled in the heart of Greensboro at The DoubleTree by Hilton. Centrally located just 15 minutes from Piedmont Triad International Airport, just off interstates 40 and 73. From reservation to check out, a warm and inviting staff will create a simple and pleasurable stay beginning with a warm chocolate chip cookie at check in and the luxurious comfort of our Sweet Dreams bed. Here at The DoubleTree by Hilton, we know it's the little things that matter most and we are dedicated to anticipating your needs to make your stay the best it can be. Come stay with us, there is a warm cookie and a sweet dream with your name on it ready and waiting for you!Accommodations Include: 175 Guest RoomsSweet Dreams by DoubleTree sleep experienceWiFi throughout the hotelCable T.V. with premium channelsAlarm clock radio MP3 connectivityUSA Today availableTelephone with voicemail and data portIn room coffee/tea providedAt your service:Same day laundrySelf parking24 hour Business Center24 hour Fitness by PrecorIndoor PoolSundry Shop with ATMSurrounding Attractions:Greensboro Coliseum ComplexGreensboro Aquatic CenterACC Hall of FameFour Seasons Towne CenterThe Koury Convention CenterNC A&T UniversityUNCGGreensboro CollegeGuilford CollegeGuilford Technical Community CollegeHistoric Downtown GreensboroThe International Civil Rights Center & MuseumWet- n-Wild Emerald Point Water ParkThe Shops at Friendly CenterFriendly Shopping Center ... more   less 
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Also Known As:
Doubletree By Hilton Greensboro Hotel Greensboro
Doubletree Greensboro
Greensboro Doubletree

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