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“Great location, but a little run-down...”

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The Biltmore Greensboro
Ranked #8 of 77 Hotels in Greensboro
Certificate of Excellence
Reviewed 21 September 2013

We stayed at the Biltmore Greensboro recently and, while the property in a great location, we found our room to be pretty run-down. Our room was mostly clean except that it apparently wasn't vacuumed at all during our stay (evidenced by debris on the floor from before our stay). Little details in the room were disappointing, like the clutter of lamp wires, a missing outlet face plate, and un-patched holes in the walls. All of the furniture was in excellent shape, but the room itself just seemed worn out.

Light sleepers should bring earplugs, as this property sits on a very busy street (lots of bus traffic) and next to a very busy alleyway (lots of loud-mouthed late-night revelers). Single-glazed windows bring all the sounds of the street right into your room.

The lobby presents well and would be a great place for small conferences. The breakfast area was crowded but very nice, and the breakfast selection was good, including some local baked goods. Staff was mostly cordial, with a few odd (aloof?) moments.

Overall this is a unique property in a great location; it just needs a little attention to detail (at least in the room we stayed in). We would consider staying here again.

Room Tip: Suites offer a lot more space for a good value. Ask about the discount for cash payment instead o...
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  • Stayed: September 2013, travelled with family
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1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biltmoregreensboro, General Manager at The Biltmore Greensboro, responded to this reviewResponded 23 September 2013

Thank you, for staying with us. The Building is always under renovations being that it is 110 years old.. We have come a long way and we thank you for the feedback. i will address these points with our maintenance supervisor. hope to see you again in the future!

Best Regards,
Brian Coleman
GM

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347 - 353 of 405 reviews

Reviewed 21 September 2013

The place is old and charming. From the moment I arrived for a business trip, I felt very welcomed and taken care of. Wine tasting in the evening and a nice continental breakfast in the morning. I read the "haunted" comments and had a chuckle, clearly there is a lot of history but I was a little sad I didn't "feel" anything. The only downside is the location for an evening out. We walked but didn't find much open for dinner, most establishments had closed early in the day. Check out the elevator...

Stayed: September 2013, travelled on business
Thank laadragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biltmoregreensboro, General Manager at The Biltmore Greensboro, responded to this reviewResponded 23 September 2013

Thank you for your kind words and thank you for staying with us. We look forward to see you again in the future! the Downtown store and restaurants do have odd hours, especially on Sundays and Mondays.

Best Wishes,
Brian Coleman
GM

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Reviewed 12 June 2013

It was clean and comfortable, with a nice staff and historic building. The value was good, and there was a complimentary wine hour in the lobby, as well as continental breakfast in the morning in a small side room. The best part was that it was right near the downtown, where we could walk to lots of shops and restaurants. There was a computer and printer to print boarding passes before we left, and the staff was most accommodating with calling cabs, etc. I would recommend staying there again. I think it would be good for a single person because it is such personal service, and being small it's pretty private and homey; they seem to look out for you. We were attending an event 2 blocks away, so it worked out very well.

  • Stayed: June 2013, travelled with family
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Thank LPBILLSFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biltmoregreensboro, Manager at The Biltmore Greensboro, responded to this reviewResponded 17 June 2013

Thank you so much. If you are ever in Greensboro again please let us know. Our door is always open.

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Reviewed 7 May 2013

Stayed here for a surprise with my husband. I had a romance package. Flowers and chocolate covered strawberry's. The room was cozy but faced an alley. Not too loud but what did I expect from an old hotel. There is an OLD elevator. This place is in the heart of Greensboro so your near everything you would need and then some. Breakfast was plain and simple. Nothing to write home about basically. Front desk associate were nice though.

  • Stayed: August 2012, travelled as a couple
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Thank gingerflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biltmoregreensboro, Manager at The Biltmore Greensboro, responded to this reviewResponded 17 June 2013

Thank you for your kind words and hope to see you again in the future.

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Reviewed 29 March 2013

The Biltmore looks to be a very charming hotel from their website. I will agree that the lobby is cozy and well done, but the room I stayed in was not so much. The bed was not comfortable, the pillows were very flat, and it was not easy to manage the temperature and fan in the window unit.

My main concern was my personal security. I was coming into the hotel at late hours and, just like everyone else, had to park in the city garage across the street. This might have been OK during the day but late at night, when there are no attendants in the garage and no one monitoring the street area, I felt very vulnerable. I ended up calling my husband so he could stay on the phone with me between car and front desk, just to make sure I got there OK; fortunately, I did.

The second morning I was there I walked out and there was a homeless man hanging around. I am from San Francisco and am used to that, but would prefer to stay in a location where there are no loiterers.

The room i stayed in was not bad, it was a reasonable value I suppose. The bathroom was fine but there was no hot water the second morning of my stay, which made showering less than pleasant.

  • Stayed: March 2013, travelled on business
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Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biltmoregreensboro, General Manager at The Biltmore Greensboro, responded to this reviewResponded 9 April 2013

We apologize for any inconvenience that you were caused. The parking garage is safe, we and the parking garage set adjacent to the city courthouse and police station. If it was late at night and any quest request to park in the alley by the hotel it would had be granted. We take the comfort and the safety of our quests very seriously. I can not address the hot water issue for it has not been an issue for us in several years.I will say that our building has a mind of its own time to time. If there is ever any issue that a guest has we will address it immediately and find a solution that best fits the needs of our guests. The beds are less that two years old and are pillow top ultra plush. I hope that you will give us the opportunity to change your mind . We do look forward to seeing you. Thank you, Brian Coleman GM

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Reviewed 21 February 2013

As mentioned by others, this hotel has seen better days, but is clean, pleasant, somewhat historic, and centrally located. Beware of a room off the alley, which at least half are, unless you enjoy the early morning sounds of garbage and other trucks. Typical of the age of the place, there is very little water pressure. Not a bad choice, and my only tried in Greensboro, but I think it is likely that you could do better. Had really good breakfast pastries, complimentary, though.

Room Tip: Avoid rooms off the alley.
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  • Stayed: February 2013, travelled with family
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1  Thank ChiHipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013 via mobile

We visited Greensboro to visit with a sick relative. The hotel is in a great location if you want to hang out downtown. Parking is across the street and validated by the hotel. Check in was a breeze and our room was ready at 4pm when we arrived. Our room was on the first floor in the back of the hotel. The room was a decent size with a king size sleigh bed, flat screen, frig, and coffee machine. The bathroom had plenty of clean towels. The breakfast in the morning was good enough; coffee, cereal, bagels, oatmeal, fruit, yogurt, and orange juice. We missed the wine in the evening but the set up was nice. The elevator is charming and we took pics.

Cons: I understand the comments about the rooms being nosey..a bus runs past the hotel and if your room is in the front and you aren't used to noise that could be a problem. We stayed for two nights and our room wasn't cleaned once. The bathroom lacked amenities...wouldn't be a problem if the price point wasn't $120 a night. At that rate, I expect a made bed and fresh towels and soap daily. The water pressure in the shower was barely more than a trickle and temp seemed more like hot or cold.

All and all...its a 100 year old hotel. Feels like your staying at grandmas...if grandma lived around the corner from a few dozen bars, restaurants, and coffee shop. I would stay again, though not for more than $80-90 a night.

  • Stayed: February 2013
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Thank TeamRoberts2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Biltmore Greensboro

Address: 111 W Washington St, Greensboro, NC 27401-2619
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#7 Romantic Hotel in Greensboro
Price Range: £95 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Biltmore Greensboro 3*
Number of rooms: 26
Official Description (provided by the hotel):
Our history begins in 1903, when the building was constructed to house the burgeoning corporate empire of Cone Export and Commission Company. At the time it was said to be “in every way up-to-date and well appointed.” This means completed wired for electricity and plumbing, and in 1920, they added one of Greensboro’s first unmanned elevators to the building; it is the one we still use today. They occupied the space until 1924 when they moved to larger building around the corner. At that time, the building housed local insurance companies. It was in 1929, that the building was converted to living quarters. Half of the building was used as an annex to the local post office, until 1932, and the other half was listed in the city directory as furnished rooms. The Greenwich, as it became known as the following year, was one of the first to offer private baths for around $2.00 a day. In the late ‘40s, early 50s, it became known as the Greenwich Apartments and stayed this way until the mid-1960s. In the late ‘60s, the building reopened as the Greenwich Inn, and a new face was brought to the building by renowned interior designer Otto Zenke. He modeled the hotel after an English hunting club and decorated the lobby as an old world drawing-room with walnut paneling and traditional hunting scenes.The hotel changed ownership once again 1992, and was renamed the Biltmore Greensboro Hotel. Today, we pride ourselves as a fine boutique establishment, offering old world charm accentuated by modern amenities you would find at any hotel of distinction. Under new ownership since 2007, we look forward to continuing to provide memorable experiences for all our guests. Stay once and not only will we remember your name but the little things like your favorite room or you need for a late checkout. It is always “no problem.” ... more   less 
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Also Known As:
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Biltmore Hotel Greensboro
The Biltmore Hotel Greensboro

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