Centrally located, the staff so eager to please , however that is where the accolades stop. At $45 per night, I think there could be better value elsewhere. Although I don't have other places in Kep to compare this hotel to, it would have to,be the most underwhelming that I have stayed in throughout our trip around Cambodia. No wifi in the room and a very weak signal at the resturaunt. (Two bars at best). The staff tried their best to fix the problem but were unable to. The American breakfast (I just wanted an egg) could only come as American breakfast. At first I thought it was a waste to need to order the full breakfast as it was too complicated for the chef apparently to,just have eggs. However when my two fried eggs arrived with a rasher of bacon ( if you can call it that) no bigger than my thumb and a mini sausage hat looked as though it has been soaking in water for hours it became wrinkled like a prune. The ice tea is a cordial, as is a number off other drinks which were undrinkable. The pool is a lovely shade of green and no towels were available. I asked the staff over four times, each time I thought they understood, as they nodded and set off with haste to get some towels I thought, but no, they just disappeared.
I believe this boutique hotel has such potential, but lacks the small details expected for the price. Improve your wifi system, get a better breaky menu (however the soup was nice) , towels needed to be cleaned better, rubbish bins emptied each day when room serviced, and a bit more focus on the smaller details for the price paid, you expect a little more than average.
- Official Description (provided by the hotel):
- Offering rooms with sea view, Saravoan-Kep Hotel is just 10 metres from Kep Beach. This hillside property features an outdoor pool, a coffee shop, a bar and free WiFi throughout the hotel. Fitted with stone walls, the air-conditioned rooms have cable TV. Each room has a private bathroom with a hot shower. Saravoan-Kep Hotel is just 10 metres from National Road 33. It is within walking distances from the nearest seafood restaurants, supermarkets, pharmacy, ATM machine and bus station. Guests can enjoy a relaxing massage, or take a dip in the pool, which overlooks the sea. The hotel offers tour bookings and motorbike/bicycle rentals. The in-house coffee shop and bar overlooks the beach and nearby islands. It offers room service and take-away. ... more less
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