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“Great location but...”
Review of Saravoan-Kep Hotel

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Saravoan-Kep Hotel
Ranked #6 of 51 Kep B&B and Inns
Certificate of Excellence
Brisbane
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great location but...”
Reviewed 24 April 2014

Centrally located, the staff so eager to please , however that is where the accolades stop. At $45 per night, I think there could be better value elsewhere. Although I don't have other places in Kep to compare this hotel to, it would have to,be the most underwhelming that I have stayed in throughout our trip around Cambodia. No wifi in the room and a very weak signal at the resturaunt. (Two bars at best). The staff tried their best to fix the problem but were unable to. The American breakfast (I just wanted an egg) could only come as American breakfast. At first I thought it was a waste to need to order the full breakfast as it was too complicated for the chef apparently to,just have eggs. However when my two fried eggs arrived with a rasher of bacon ( if you can call it that) no bigger than my thumb and a mini sausage hat looked as though it has been soaking in water for hours it became wrinkled like a prune. The ice tea is a cordial, as is a number off other drinks which were undrinkable. The pool is a lovely shade of green and no towels were available. I asked the staff over four times, each time I thought they understood, as they nodded and set off with haste to get some towels I thought, but no, they just disappeared.
I believe this boutique hotel has such potential, but lacks the small details expected for the price. Improve your wifi system, get a better breaky menu (however the soup was nice) , towels needed to be cleaned better, rubbish bins emptied each day when room serviced, and a bit more focus on the smaller details for the price paid, you expect a little more than average.

Room Tip: Room 303 leaked quite badly in the rain, both under the door and from the ceiling, and no wifi at al...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 April 2014

stayed at this hotel for 8 days with wife and rug rat as a business man myself this was very painful to see the hotel location is fantastic great views right on the beach room was very nice but bathroom disgusting but the biggest problem was the food at breakfast you get a choice of Asian or american trust me if all americans ate this breakfast there would never be any fat Americans (see pic of breakfast) if you want water you can drink they say you pay? if you want coffee you can drink they say you pay? this is the only english they speak you pay!!!! it was a nightmare they cant even cook an egg came with all the white runny the only saving grace was a nice duch guy called hank who was very helpfull but said his hands were tied he tried to tell the lady owner about all the problems but it fell on deaf ears i told hank this place is like a gold mine but you have no pick axe in conclusion stay there take your own bleach and dont use the restaurant at any cost for food and great company and music head to the tucan bar at the grab market were your custom will be appreciated

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pablo j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2014

We were 10 staying in this hotel for 3 nights, we found the location perfect as the hotel is literally facing the only beach of Kep. One person dare say that the beach wasn't clean, this is mental! You can see a group of locals cleaning the beach every single morning and so are the roads which is unfortunately a rare thing in Cambodia.
Back to the hotel, we were instantly charmed with the pool which overlooks the sea. The rooms were nice but the bed too hard for my taste, although my sisters had no trouble sleeping. The restaurant serves tasty Cambodian food with good size portions, do try the deep fried prawns and squid and of course the crab with Kampot black pepper. The breakfast is simple, again we mainly had the Cambodian options. If you don't fancy rice in the morning, sadly the american breakfast might leave you disappointed. But then, it's like asking for lasagna in a pub and complaining about the lack of authenticity! One evening, we dine at the restaurant next door it took some time for the food to arrive but when it finally came, I didn't speak as I was too busy eating the seafood feast, delicious!
The staff is very friendly, although not the most efficient at getting things done and confusion can easily occur even if you speak Khmer. There might be some room for improvement, first would be cleanliness, although I wouldn't call the place dirty. A safe in each room would be a good addition and a better wi-fi would be appreciated.
What we also enjoyed were the cocktails, dangerously cheap and strong, but then you're on holiday!
Overall, this is not a luxury hotel, it is lovely and comfortable, the location is perfect and Kep is beautiful. I would be happy to go back.

Room Tip: Get a room overlooking the pool or on the 1st floor, the 2nd room feels less cosy
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samsaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 March 2014

Location: good,can see the beautiful of beach in front of the room.
Service: not bad, some staff help & friendly but others not really.
However there were many disappointed: in bathroom, water run VERY slow.
Hot water is not very good at all (sometimes work sometimes no hot water).
No hair dryer, no airflow fan, toilet's smell & dirty, and bed is a bit smell & not clean at all.
Wifi's bad.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illawarra
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 February 2014

We stayed here for 3 nights & the location (across the road from the beach)was great.The staff were fantastic & the included breakfast good (especially the iced coffee). We used it as a base to explore the wider area (we had a driver)of both the crab markets(5-10min walk)& Kampot. The pool was awesome, as was the bar.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goose568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
2 reviews
Reviewed 27 January 2014

No hot water.
No wifi for a day.
No hair dryer.
Dirty bed sheets and towels.
No hair dryer in the room, no safety box, no telephone!
Breakfast is not good at all. Not even hot tea! Dirty pot too.
Windows will allow mosquitoes in (dangerous here, because of malaria!).
Beach in front of the hotel is not very clean and there are no beach facilities.
Plus they don't do money exchange.
Owner is not nice with guests. But staff is ok.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tttt117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2014 via mobile

We Can warmly recommend this hotel in quiet Kep beach. Seaview, pool view- we had both. Friendly staff, designerrooms with air con. The bath room a bit humid, but ok. Famous crab market at a walking distance from the hotel. Lene and Torben, Denmark

Stayed January 2014
Helpful?
Thank Lene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Saravoan-Kep Hotel

Property: Saravoan-Kep Hotel
Address: Beach Road | Kep Beach, Kep 07503, Cambodia
Region: Cambodia > Kep Province > Kep
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 51 B&Bs / Inns in Kep
Price Range (Based on Average Rates): £
Hotel Class:3 star — Saravoan-Kep Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Offering rooms with sea view, Saravoan-Kep Hotel is just 10 metres from Kep Beach. This hillside property features an outdoor pool, a coffee shop, a bar and free WiFi throughout the hotel. Fitted with stone walls, the air-conditioned rooms have cable TV. Each room has a private bathroom with a hot shower. Saravoan-Kep Hotel is just 10 metres from National Road 33. It is within walking distances from the nearest seafood restaurants, supermarkets, pharmacy, ATM machine and bus station. Guests can enjoy a relaxing massage, or take a dip in the pool, which overlooks the sea. The hotel offers tour bookings and motorbike/bicycle rentals. The in-house coffee shop and bar overlooks the beach and nearby islands. It offers room service and take-away. ... more   less 
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