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“Decent stay”

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Quality Inn and Suites
Ranked #2 of 3 Hotels in Gulf Breeze
Reviewed 19 May 2014 via mobile

It was a bit off-putting to walk into the lobby to check in and have a smell of rotting fish and something dead. When we got to our room (109), the carpet and linens we're all damp. I suppose this is due to the humid atmosphere, however, I would think there would be a way to prevent or lessen this. The "private beach" is approximately 15 to 20 feet long by 10 feet wide and was completely littered with beer bottles and sharp rock or cement in the sand. The staff we're all very friendly except for 1 person who gave me change at the front desk. She didn't smile or greet me (or anyone for that matter) and I believe she was the manager.

We did not get a view at all (we faced the parking lot) and up until about 10 or 11pm, there were rough looking guests (maybe construction workers?) sitting outside on lounge chairs being loud.

When we checked out, the smell in the lobby was gone.

Stayed: May 2014, travelled as a couple
2  Thank Benjamin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, Front Office Manager at Quality Inn and Suites, responded to this reviewResponded 16 July 2014

Dear Benjamin,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Katherine Lee
Front desk
Quality Inn & Suites
8509322214

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167 - 173 of 375 reviews

Reviewed 8 April 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Hazel J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
maya p, General Manager at Quality Inn and Suites, responded to this reviewResponded 9 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 April 2014

This is an older hotel, and it shows in places. The staff is very friendly, the rates are reasonable, but the rooms could use a little TLC. That said, the bed was comfortable, plenty of hot water, and close to several restaurants and attractions. Room was clean, grounds were nice.

Room Tip: Ask for the upgrade to a suite--not really a suite but has a small balcony and a great western view...
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  • Stayed: March 2014, travelled on business
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1  Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this reviewResponded 9 April 2014

Dear John,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Nelda Gutierrez
General Manager
Choice Hotels
8509322214

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

When my husband unknowingly booked us into a facility that allowed no smoking anywhere on the property and the only option was to stand in the rain for four days, I opted into this place, which provided smokers with outdoor cover. But beyond that, this place was very nice, if a little older. Still, very clean with great bedding and new carpet. Pool and beach and view overlooking them toward Pensacola were nice too. Laundry was clean and provided two working washers and driers, a big plus when you just got off a two-week cruise. Everyone was very friendly and helpful. Attached restaurant and bar, where Quality Inn denizens got 10 percent discount, was nice, too. Rates extremely competitive. Would recommend for nearly anybody.

Room Tip: Second floor, center section, gives you best bay view.
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  • Stayed: February 2014, travelled with family
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3  Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this reviewResponded 9 April 2014

Dear Andrea,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

maya patel
General Manager
Choice Hotels
8509322214

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

In December there weren't many people at the hotel, so it was very quiet. Staff was friendly. The small beach is nice, the pool looked clean. Landscaping was being overhauled.
The room was nice and mostly clean ( I'm pretty picky about clean)-we had service every day.
This hotel is a few miles from the actual Pensacola beach. Would stay again.

Room Tip: pool/beach view
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  • Stayed: December 2013, travelled on business
    • Value
    • Location
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Thank TGOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, Owner at Quality Inn and Suites, responded to this reviewResponded 11 January 2014

Dear Guest,
We would like to thank you for your review as it helps us to better our services and quality here. We appreciate the positive feedback. We hope to see you again very soon and hope to have you for many more stays after that.
Sincerely,
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

We booked this hotel on fairly short notice. There was a festival at Pensacola Beach so the options were limited. There is a SMALL beach at the back of the hotel. Definitely get the beach/bay view. Otherwise you are looking at the parking lot.
We wanted to go swim in the pool the morning we checked out. The book said the pool opened at 9:00. It was actually 9:30 and the water was quite cold. I also thought the water was a bit dirty. I know it is an outdoor pool but it still seemed a bit off.
We saw them re-doing rooms as we left. All new carpet, dresser, TV, beds everything. I looked nice.

Stayed: October 2013, travelled with family
2  Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this reviewResponded 21 October 2013

Dear D L,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Maya Patel
General Manager
Choice Hotels
8509322214

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2013

The hotel was under renovation during our stay. The rooms were newly painted and decorated. The rooms were upgraded with new furniture, carpet and appliances (hair dryer, fridge, microwave, iron and TV). The staff was very pleasant. The location is excellent and quite quaint. You have the option to book a room with a view of the bay which is beautiful. This hotel is great for when traveling with children. There is a restaurant located on the property that has a choice of inside seating, screened porch seating and outside seating (with umbrella) that overlooks the bay. The food was absolutely delicious and very reasonably priced. The hotel has it's own private beach that was very nice for the children to play in.

Room Tip: If you want a quiet stay and easier access to your vehicle I would suggest booking a room opposite t...
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  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gail V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, Manager at Quality Inn and Suites, responded to this reviewResponded 17 October 2013

Dear Gail,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Maya Patel
General Manager
choice hotels
850-932-2214

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn and Suites

Address: 51 Gulf Breeze Pkwy, Gulf Breeze, FL 32561-4461 (Formerly Bay Beach Inn Gulf Breeze)
Phone Number:
Region: United States > Florida > Florida Panhandle > Gulf Breeze
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Gulf Breeze
Price Range: £47 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
The Quality Inn and Suites provides lodging directly on Pensacola Bay between the City of Pensacola and Pensacola Beach. Our hotel is 1.5 miles from the beach, and is centrally located to the the Gulf Islands National Seashore, Dinosaur Adventure Land and Pensacola Greyhound Track, Northwest Florida Zoo, and Fort Pickens State Park. After a fun day at the beach or at our large outdoor pool, enjoy and relax with a cocktail in our lounge and have dinner in the restaurant. All of our rooms offer free wifi, microwaves and refrigerators, coffee makers and hair dryers. We are pet friendly as well. Be sure to enjoy a "sunset" view from our private beach at evening! ... more   less 
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Also Known As:
Quality Hotel Gulf Breeze
Quality Inn Gulf Breeze
Gulf Breeze Quality Inn
Quality Inn And Suites Florida/Gulf Breeze

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