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“Could be better!” 3 of 5 bubbles
Review of Quality Inn and Suites

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Quality Inn and Suites
Ranked #2 of 3 Hotels in Gulf Breeze
Powell, Tennessee
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could be better!”
3 of 5 bubbles Reviewed 2 August 2014 via mobile

We stayed here for two nights and I would not stay here again. There was mold in the shower which easily came off which obviously means there are housekeeping issues. The hotel was full from travel ball teams who seem to think it was OK to grill out and party at 11:00 pm. No respect. We called the front desk and told them but nothing was done. Also they did not serve breakfast, there was a Mexican restaurant attached to the hotel so they expected guests to eat breakfast there. Poor customer service. The view is nice which is pretty much the reason why we stayed here, but otherwise not worth the price.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Totzie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 5 August 2014
Dear guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanness of your room and the New Orleans baseball group behavior on your recent visit. I have shared your feedback with housekeeping to ensure we handle these types of situations differently in the future. And I would like to clarify that the restaurant offer Southern Coastal Cuisine with local influence it is not Mexican and we do offer them an option where you can get a discount, great view, since it is right on the water and great food and service.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Gulf Breeze.

Kind Regards,

Katherine Lee
Front desk
Quality Inn & Suites
8509322214
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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340 reviews from our community

Traveller rating
    55
    77
    77
    43
    88
See reviews for
122
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Proctor, Arkansas
1 review
1 of 5 bubbles Reviewed 25 July 2014

Took my boys for vacation the beach was filed with glass and bottle tops. Loud all night, dirty rooms, suite is a double bed room with a couch instead of a bed. Never again will I stay here. The staff could care less and choice hotels need to investigate this before it gives them a bad name! !

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Babygirl4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 18 October 2014
Thank you for sharing your experience. We apologize for not meeting your expectations.
We hope you could give us another opportunity to show you how great its our hotel
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gulf Breeze hotels

Rochester, Minnesota
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

This is just like a motel. Basic room with two beds. Our room wasn't dirty but the bathroom needs updating and the carpet. It's on a beach, but it is just some sand and water. Nothing spectacular. We stayed two nights here and then went to a different hotel. The beds were comfortable and it was next to restaurants.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 23 July 2014
Dear Michael,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Maya Patel
Quality Inn & Suites
8509322214
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 July 2014

My husband and I paid for a room here after a long day of travel for both of us. The price was great, but once we got to our room, we were disappointed. There was dried urine on the toilet seat. I called the front desk and asked for someone to come clean it. Then I noticed the floor in the main part of our room looked as if it hadn't been vacuumed. There were also cigarette burns in the bedding and the entire hotel was non smoking. After calling the front desk again and alerting them of all the other issues, we waited over an hour for housekeeping and they never came. I went to the desk and asked for my money back showed the employee pictures of the disgusting room and told her we were leaving. We went across the street to the Hampton.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jackie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 23 July 2014
Dear Michael,

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanness of the room on your recent visit. I have shared your feedback with Housekeeping to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Gulf Breeze.

Kind Regards,

Maya Patel
Quality Inn & Suites
8509322214
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 July 2014

We were having a great stay at the Quality Inn this past week in Gulf Breeze. Unfortunately we had our Canon EOS digital camera taken from outside the hotel restaurant/seating area. This happened on Monday night July 7th around 9pm when we were taking some pics of the sunset. We were talking with the owners about things to do in Gulf Breeze, set down the camera on the small brick wall and accidentally forgot about it and left it there. Once we realized the mistake, we went back to retrieve it, but it was gone. We are hoping that whoever found it will turn the camera into the front desk staff. We left our contact information with Mia (owner). We are willing to pay a reward for returning the camera, NO questions asked. Most important were the 500+ family photos from this entire summer. Those family pics cannot be replaced! I truly believe that what goes around in life comes back around. Please do the right thing here.

David M
Sugar Land, Texas

Room Tip: Definitely choose a room with a Gulf view. Great sunsets and you can catch pictures of the Blue Ange...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sugarlanddave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 16 July 2014
Dear David,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are terribly sorry you couldn't find your camera the next morning, we were also hoping somebody will turn it back but unfortunately it didn't happen.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Maya Patel
Quality Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford, CT
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

After reading other reviews, I was slightly hesitant to stay here but the location fit our needs and the price was right. I was pleasantly surprised as the room was clean, the bed was comfortable and we enjoyed our stay. Of course, the place can use some upgrades, but it's really not that bad. The pool was a great amenity and overlooking the bay was very nice. The sunset was beautiful! The attached restaurant served great tropical drinks and we really enjoyed the spinach/artichoke dip with homemade pita chips - and the burgers looked great! The prices were very reasonable and for hotel guests they gave a 10% discount. The staff was pleasant and accommodating in both the hotel and the restaurant. Proximity to Pensacola Beach is an added bonus. I would not hesitate to stay here again if we are in the area.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CTLisaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 16 July 2014
Dear guest,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Maya Patel
Quality Inn & Suites
8509322214
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago Heights, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 June 2014

Average stay at the motel. Some communication issues. Restaurant was very good (both food and live entertainment) with a friendly staff. Be responsible for all your belongings at all times when visiting this motel.

Room Tip: Be responsible for all your belongings at all times when visiting this motel.
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jaycee135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maya p, General Manager at Quality Inn and Suites, responded to this review, 13 June 2014
Dear guest
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Maya Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn and Suites

Property: Quality Inn and Suites
Address: 51 Gulf Breeze Pkwy, Gulf Breeze, FL 32561-4461 (Formerly Bay Beach Inn Gulf Breeze)
Phone Number:
Region: United States > Florida > Florida Panhandle > Gulf Breeze
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Gulf Breeze
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
The Quality Inn and Suites provides lodging directly on Pensacola Bay between the City of Pensacola and Pensacola Beach. Our hotel is 1.5 miles from the beach, and is centrally located to the the Gulf Islands National Seashore, Dinosaur Adventure Land and Pensacola Greyhound Track, Northwest Florida Zoo, and Fort Pickens State Park. After a fun day at the beach or at our large outdoor pool, enjoy and relax with a cocktail in our lounge and have dinner in the restaurant. All of our rooms offer free wifi, microwaves and refrigerators, coffee makers and hair dryers. We are pet friendly as well. Be sure to enjoy a "sunset" view from our private beach at evening! ... more   less 
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Also Known As:
Quality Hotel Gulf Breeze
Quality Inn Gulf Breeze
Gulf Breeze Quality Inn
Quality Inn And Suites Florida/Gulf Breeze

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