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“Best customer service”

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Casamaria Beach Resort
Ranked #19 of 70 Hotels in Alappuzha
Reviewed 8 June 2014

This basic hotel by the sea is very nice. The property managers, Gypsom and Shine, are extraordinary. Located by the railway station, they assisted us to our train in the morning, assisted in getting the tickets and even on getting on the train. The two men who assist in the upkeep of the property and food, etc are also very sweet and helpful. The rooms are basic, but the view from the top floor is lovely. There is a very nice walk to the beach and to close by restaurants etc. But above all else, what sets this property apart from the rest is the fantastic customer service.

  • Stayed: June 2014, travelled with friends
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1  Thank elexaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 9 June 2014

Dear Guest

Greetings from Casamaria Beach Resort

We are very happy to note that your stay was most enjoyable and that you have taken fond memories of your stay at the hotel.

The team takes great pride in the service they offer and your feedback inspires them to create moments of delight for our guests.

We look forward to the pleasure of welcoming you back very soon at Casamaria Beach Resort

Thank you,

Warm Regards,

William Rodrigues

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67 - 73 of 165 reviews

Reviewed 7 June 2014

I have never had service better than that provided by Gypson and Shine at Casamaria Beach Resort. We walked over from the train station (a short walk) and since we'd inquired at the train station where the resort was located, the vendor had called and we were greeted outside by Gypson and Shine. They addressed our every need during our short stay. How far did they go? They took the time to escort us to the station the next day, wait with us for our train, put us in the right car, and they even loaded our luggage on the train. (All of this for a 7 a.m. train!) The rooms are basic but the view from the second floor of the beach is extraordinary. About 500 meters away, is the public beach, complete with restaurants, a boardwalk, ATMs. We had no problems walking up the beach for dinner and returned via the road after dark, with no problems. Being located next to the beach and the train, made this our perfect stop over after exploring the backwaters and continuing onto Trivandrum.

Room Tip: Nice views on the top floor, nice balconies on the first floor.
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  • Stayed: June 2014, travelled with friends
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Thank Elizabeth23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 9 June 2014

Dear Guest,

Greetings from Casamaria Beach Resort

We thank you for your time and an excellent review of our resort. We are pleased to know that you had a great stay, appreciated our genuine hospitality to the best description which we have received so far as “You can’t get a better Service ”

We have also noted your special mention of praise to the names mentioned of the staff members ( Gypson and Shine ) who worked passionately in providing personalized services . We are in total agreement that the each and every staff are truly the ones behind the success stories of our organization and encourage repeat customers .

We thank you once again for your great words of encouragement and motivation. The same will be shared with our staff . We hope to see you soon again!

Warm Regards,

William Rodrigues

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Reviewed 30 May 2014

Gypsom and Shine are the two front-men of this local beach resort. They are extremely friendly, knowledgable, reliable and will look after your needs. Breakfast is served whenever you want it and you can ask for specific things...they will cater for you as best as they can. It's a safe place and they make you feel very welcome.
If you're looking for a top tourist beach spot it is not the place for you. It's a beach for Kerala people really, but gives you a great glimpse of everyday life and how the Indians holiday. The beach resort is a short walk from a highly recommended restaurant on the beach front called Cassia and a few shops that sell water, drinks and snacks.

  • Stayed: May 2014
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Thank Pots_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 9 June 2014

Dear Guest,

Greetings from Casamaria Beach Resort

We thank you for your time and a positive review of our resort. We are pleased to know that you had a wonderful stay and met your expectations as stated.

We value your comments and have noted your special mention of praise to Mr Gypson and Mr Shine for assisting you in taking a train and escorting you with luggage’s .

We thank you once again for your great comments, room tips to fellow travelers and look forward to your future visit…

Warm Regards,

William Rodrigues

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Reviewed 26 May 2014 via mobile

Casamaria Resorts .. One of the Best in Alleppey

A place which is half km away from railway station with amazing scenery and good connectivity.

The people who were managing the Resort had one of the best hospitality skill sets in the industry. Ever smiling Shine and helpful Gypson made our stay memorable and we felt at home.

Even though they didn't have a food arrangements at their resort, they were kind enough to pickup the food from a nearby restaurant.

They even took the responsibility of arranging our outings for 2 days which resulted in us having some of the finest memories of the place.

I would recommend Casamaria to anyone and everyone who would like to have memorable moments at Alleppey. This place is worth every penny and every moment that you spend in here.

Stayed: May 2014, travelled with family
Thank Anu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 9 June 2014

Dear Guest

Greetings from Casamaria Beach Resort

We are very happy to note that your stay was most enjoyable and that you have taken fond memories of your stay at the hotel.

The team takes great pride in the service they offer and your feedback inspires them to create moments of delight for our guests.

We look forward to the pleasure of welcoming you back very soon at Casamaria Beach Resort

Thank you,

Warm Regards,

William Rodrigues

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

I had a few hours stop over in Alleppey, and my agent suggested I relax at Casamaria Beach Resort. The place is so lovely. Very easy on the eyes. Rooms are comfortable and cozy. Dont expect lavishness. They are space managed, clean and comfy. Its right on the beach front. And the staff are really so helpful. Wished I could have stayed longer.

Room Tip: Rooms on the upper floor will have better view of the beach.
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  • Stayed: March 2014, travelled solo
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Thank OddtravellerIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 28 April 2014

Dear Guest,

Greetings from Casamaria Beach Resort

Thank you for a wonderfully crafted precise review!

We appreciate your feedback and appreciation. It really works as a great source of inspiration for our team.

We are pleased to know from your review that their efforts were so well appreciated. and we look forward to the opportunity of welcoming you back on your next visit to Alleppey .

Thank you and Best regards.

William Rodrigues

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Reviewed 3 April 2014

Our group of 5 spent 2 nights at this resort in Jan 2014 and we thoroughly enjoyed our stay. We stayed upstairs on the first floor and the rooms have a good view of the garden especially the sunsets. Loved the location as the beach is a few steps of the property and we made the best of it. Gypson Nelson, the manager was very helpful and made arrangements for all our outdoor activities including transportation. The service was good. Full breakfasts were provided and because they do not have a restaurant on the premises, the staff were kind enough to allow us to order and arranged for pick up at a nearby restaurant so we could dine in. We recommend this resort and hope to visit again.

  • Stayed: January 2014, travelled with friends
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Thank DENISE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 28 April 2014

Dear Guest

Greetings from Casamaria Beach Resort

Thank you for taking out time and posting a review on our hotel and its services.

It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Casamaria Beach Resort . It was a pleasure to have been of service to you.

We are inspired by your comments and look forward to your continued visits.

We take this opportunity to assure you of our best attention and services at all times.

Thank you once again

Kind Regards

William Rodrigues

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Reviewed 2 April 2014

We arrived here after a long trip. We were given the choice of rooms and chose a ground floor garden room with a veranda.The room was large, clean and bright with air conditioning and a ceiling fan. It had everything we needed. We were tired and although there is no restaurant facility Mr Gypson arranged for a super meal to be delivered from a local restaurant which we ate on our veranda. Breakfast was served in the garden, a very pretty setting just a stones throw from the beach. Fresh juice and fruit and a selection of English or Keralan favourites. You could ask Mr Gypson for anything and he would go out of his way to provide it for you. He and his lovely wife Jincy could not have been better hosts and helped us with everything from taxis and rickshaws to day trips, houseboats and restaurants. Even where to go to see a temple elephant. We would highly recommend casamaria . It is the nicest place we have stayed in this price range. When we left it was like leaving friends, We plan to return again next year.

Room Tip: We liked the ground floor rooms as they had covered verandas looking out onto the garden. The upsta...
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  • Stayed: February 2014, travelled as a couple
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Thank bunny123444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamMaria, Owner at Casamaria Beach Resort, responded to this reviewResponded 28 April 2014

Dear Guest,

Greetings from Casamaria Beach Resort

Thank you for taking out time and posting a review on our hotel and considering it as your favorite Home Stay

It was indeed a pleasure to have you stay with us and to have been of service to you.

Positive feedback encourages our team to strive to perform better. It has always been our focus to provide our valued guests with personalized service.

I take this opportunity to assure you of our best attention and services at all times and look forward to your future visits.

Thank you

Kind Regards

William Rodrigues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casamaria Beach Resort

Address: Beach Road | Alleppey, Alappuzha 688012, India
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Alappuzha
Price Range: £33 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casamaria Beach Resort 3*
Number of rooms: 6
Official Description (provided by the hotel):
Welcome to a place where senses are delighted and desires are indulged. A place where you pick the pace and you choose the mood. A place of inimatbale style, unprecedented privacy and ultimate personalised attention. Welcome to Casamaria set on the shores of a far blue Arabian sea of wonderful beauty. Designed for those seeking an easy going foot-in-sand experience this dazzling, small and sleek boutique resort feels like home away from home and offers the ultimate holiday experience for you to indulge with your loved ones. If you are looking to explore the backwaters or just escape to a new world, Casamaria is your perfect heaven. At Casamaria, you may choose to Unwind in the garden, Plunge into your hammock, Relax from the comfort of beach umbrellas, Dream to a symphony of rolling waves, Wiggle your toes in the soft, white sand, Snooze off in the bedroom or let the naturally air cooled winds to soothe you as you train your eyes on the horizon. When not in resort embark on a voyage of discovering the back waters or the nearby temples or the town famously known as Venice of the east. At Casamaria you create a collage of timeless moments – as perfect as you’d imagined them to be. ... more   less 
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Also Known As:
Casamaria Beach Resort Kerala, India

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