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Citrus Retreats Alleppey
Ranked #8 of 68 Hotels in Alappuzha
Hyderabad, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good”
Reviewed 1 May 2014

The stay at hotel was overall good, however the front desk people need to learn customer service. We had to wait for around 30mins to send the motor boat for pick up, even though we reached on the time as communicated to us by the hotel and then when the motor boat reached for pick up, the driver went missing, had to wait another 30 mins for the driver to come back. When we called the hotel to tell them about the delay, they didn't seemed to be sorry. In total it took us one and half hour to reach the hotel from motor boat. Also, in the hotel confirmation voucher that we got from MakeMyTrip, standard check-out time was mentioned to be 12:00 PM , but when we reached the hotel they said it's 11:00 AM and put the blame on MakeMyTrip. This starting phase ruined our check-in experience in the hotel. However leaving aside this initial check-in issues, I found the hotel to be awesome. Rooms, amenities, spa and dining are all great.The dining people knows how to serve the customer with a smile. Probably the front desk people should learn some customer service from the dining staff.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paranjit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 14 July 2016
Dear Guest,

Thank you for taking the time to review your experience Citrus Alleppey.
I offer my sincere apologies for not delivering to the level of finesse and detail you have grown to expect out of Citrus. I have read your feedback sent to my attention and have read it in utmost detail.

Personalised and attentive service and food taste at our restaurant is our strength and Lack of promptness and efficiency from our team which you experienced is a rare lapse and one which I truly regret. Thank you for highlighting the inconsistency. I assure you that I will personally address your inputs with the team and take measures for ensuring that such incidents do not repeat.

Please do consider staying with us again and give us an opportunity to showcase the best of our hospitality to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
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Singapore
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2014

We stayed in Citrus Retreats for 1 night on an unbeatable price promo package which included all 3 meals, 1 hour sunset cruise & complimentary 1 hour Thai massage. First thing that struck us when we entered the lobby from the boat ride to the hotel was how beautiful the interior decorations were - very aesthetically pleasing to the eyes! You will notice that there is a clear lotus theme going on from the wall deco to the furniture and even the lighting. Special mention to Rohith for his keen attention to all guests from explaining every detail and taking special care to ensure we are comfortable. Our room was a deluxe with lake view - couldn't have taken a better option! View was fantastic with the occasional passing of houseboats, friendly pigeons who were making their mark on our spacious balcony, residents who went about their daily chores on the opposite side of the river bank, plenty of coconut trees swaying in the cool breeze..i could go on!! We loved the effort taken to decorate the bed with flowers - pleasant surprise. And have to say the food was delicious @ the Tamara Restaurant! Every dish was a treat to the taste buds. The hotel is well furnished with ample outdoor furniture for one to just lay back and have complete relaxation. Coming to the spa - this was slightly disappointing given the overall experience. We felt the masseuses could be better trained in terms of their techniques but otherwise the rooms are very clean and well managed. Come nightfall, be prepared to be greeted by various insects, all kinds of hoppers, lizards who come out to play - they are mainly attracted by the lights around the facilities. But really a small pain given that you are close to nature! My husband and I had a terrific time just relaxing by the lake on a hammock-like swing chair at night just taking in the sights of the moon, stars, night breeze..it really was an escape from the busy city life. One of the hotels we would highly recommend to our family and friends and of course would love to come back again when we are in Alapuzha!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darshini N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 14 July 2016
Dear Guest,

It was a pleasure to have you stay at Citrus Alleppey, and we appreciate your time to review us on Trip Advisor.

We are delighted that you had an enjoyable stay and that our service and facilities exceeded your expectations.

Our location is indeed the best in Backwater.

I do hope that you have many more occasions to visit us again and hopefully, in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Muharraq, Bahrain
Level 6 Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 April 2014

I stayed in Citrus Retreats Alleppey Resort for one night with my family in April 2013, it was good and clean, the restaurant was fair but not to be compared with other in the same area.
the nature of Alleppey and the backwater destinations is normaly to find many mosqitues and insects, but i became familiar with all of that.
You can reach the resort by boat only, and that was not suitable for me because it was difficult for my mother to get in the boat.
The resort has an international spa service in addition to the ayurvedic center, in general the resort was good, but not the best in Alleppey.

Room Tip: The must taken rooms are the rooms facing the back water, but as told above, many insects are there...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buyaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 14 July 2016
Dear Guest,

Thank you for taking the time to review your experience Citrus Alleppey.
I offer my sincere apologies for not delivering to the level of finesse and detail you have grown to expect out of Citrus. I have read your feedback sent to my attention and have read it in utmost detail.

Personalised and attentive service and food taste at our restaurant is our strength and Lack of promptness and efficiency from our team which you experienced is a rare lapse and one which I truly regret. Thank you for highlighting the inconsistency. I assure you that I will personally address your inputs with the team and take measures for ensuring that such incidents do not repeat.

Please do consider staying with us again and give us an opportunity to showcase the best of our hospitality to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2014

This is the best that one can get in Alleppy. They have a boat jetty to reach their resort which makes it very fascinating, Lovely food, Great Spa , and also 10 mins free during your stay. Lovely Kids park and a garden lawn which is so so divine with lotus flowers all in it. They gave us a super time and the resort gives you play area . Three different Swimming pools. Awesome room service.. i wonder these guys get tired or not. Lovely cultural show every evening. Sandhya and Rohit took great pride in serving their customer .. The food manager Charles was so nice and modest and staff took care of our 3 year old babys food tantrums. Wonderful wonderful stay. Very close to nature.

They score in all departments

Room Tip: Choose Paddy rooms if you have Kids.. preferably on Ground floor RM nos 401
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank logochopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 16 July 2016
Dear Guest,

Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us.

We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
COCHIN - KERALA - INDIA
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 April 2014

This was my second stay at CITRUS. Being very close to my home, just 70km drive, I prefer this resort as perfect place to unwind.
The location is awesome, by lying in bed one can gaze at the pristine water flowing just 15 feet away. House boats passing by, Little Cormorants diving and gliding in water like snakes. Ohhh..it's typical Kerala scenic beauty unfolding just arms length away. Service is also just excellent. Food also quite good though not too many choice but very reasonably priced.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BHAKLO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 16 July 2016
Dear Guest,

Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us.

We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 April 2014

Great Hotel, perfect location for the People who would want to be amidst nature. Do not miss the Cultural Programe performed every evening, very nice indeed. Excellent staff, very courteous. I would recommend everyone to stay in this hotel

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaurav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 14 July 2016
Dear Guest,

It was a pleasure to have you stay at Citrus Alleppey, and we appreciate your time to review us on Trip Advisor.

We are delighted that you had an enjoyable stay and that our service and facilities exceeded your expectations.

Our location is indeed the best in Backwater.

I do hope that you have many more occasions to visit us again and hopefully, in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 March 2014 via mobile

When it comes to my entire Kerala journey, this was the hotel which had THE BEST location. Its on an island of sorts in the middle of the backwaters. Makes for a beautiful and almost surreal setting in the monsoon months specially.

You have to be careful to time your boat ride well by calling them in advance. Also make sure you factor the time taken in the boat journey into your day's plan if you're on a tight schedule.

We indulged in some relaxing body massages out here, really nice stuff, a word of thanks out to chris and ashim for giving us some great therapy after a long long day of travel.

The hotel usually has some small entertainment activities planned out at dinner time. Even when there were barely 10 guests in monsoon season, a spirited dancer had been called in to showcase some authentic keralite dances. Now that's a hotel committed to their guests !

We stayed only for a night but I would sincerely suggest staying here for a bit more, specially recommended for the honeymooners (book the room with the private pools - a brilliant luxury when you slide open a glass door to a small pool of your own, with a separate outdoor shower and views of the backwaters adjacent !)

Highly Recommended !

Stayed July 2013
Helpful?
3 Thank Anandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review, 16 July 2016
Dear Guest,

Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us.

We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citrus Retreats Alleppey

Property: Citrus Retreats Alleppey
Address: Karimba Valavu 8/504a - 504n | Alleppey - Changanassery Road, Alappuzha 688003, India (Formerly Citrus Backwater Retreat)
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Family Hotel in Alappuzha
#5 Spa Hotel in Alappuzha
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 
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Also Known As:
Citrus Retreats Alleppey Kerala, India

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