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Citrus Retreats Alleppey
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Reviews (738)
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483 - 488 of 738 reviews
Reviewed 27 May 2014

We visited this place for our honeymoon.

It was a great pleasure staying here. Great ambience. Food was good. Staff were very courteous and helpful.

Resort is located in a wonderful place surrounded by water. villa suite gives a memorable staying experience.

t. We enjoyed every bit of it and missing those days.

Location and climate are the best features of this resort.

Thanks To Tanmay & Team for the excellent work done

Room Tip: Good Rooms
  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Suresh170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded 16 July 2016

Dear Guest,

Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us.

We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

I am writing this review with my 8 year old son who is beside me, and in his words .We thoroughly enjoyed our holiday in this hidden island resort. we were picked up by the hotel boat near the highway.There were lot of activities, and of the lot catching fish by the lakeside is not an easy task. We enjoyed this very much and when we got tired of fishing in the lake we fished in the small lake inside the resort. The swimming pool is open and airy but needs to be maintained well. The pool villa was excellent ( we were upgraded from the lake view room )and we would open our eyes in the morning to see house boats close to the room.The evening cruise was very nice .
Though the house keeping was average,the food quality was excellent and chefs must be complimented .The citrus bliss package is value for money. Rohit from the front office and emmanuel from the restaurant deserve special mention.

Room Tip: Take the pool villa/ lake view room and the package
  • Stayed: May 2014, travelled with family
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3  Thank rkmenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded 14 July 2016

Dear Guest,

It was a pleasure to have you stay at Citrus Alleppey, and we appreciate your time to review us on Trip Advisor.

We are delighted that you had an enjoyable stay and that our service and facilities exceeded your expectations.

Our location is indeed the best in Backwater.

I do hope that you have many more occasions to visit us again and hopefully, in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

We stayed there fr our Business Partners Meet for Kerala. The unique experience to reach hotel is by boat giving u the flavour of back water. Our Check in Time was bit delayed. Other wise overall the experience is excellent. South indian food could have been more in veriety and mainly taste too.Weather in April is hot and sultry.This stay not to be missed!

Room Tip: Riverside view and not the Paddy field side view.
  • Stayed: April 2014, travelled on business
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1  Thank arul_nambi2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded 16 July 2016

Dear Guest,

Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us.

We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014 via mobile

Hotel has very good infrastructure, viz swimming pool, location with good views, games room, well equipped facilities. However the restaurant service is very slow and inadequate wrt comparable standards. Needs a lot of improvement in terms of quality and speed of delivery. Also being at an isolated place, you need to depend on the ferry service provided by the hotel which may not respond in time when your driver waits for you on the banks of the lake. In all, inferior and non motivated staffing is resulting to these results. Please have a lot of patience for anything to happen....when here...

Stayed: May 2014, travelled with friends
1  Thank S-P-Trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded 14 July 2016

Dear Guest,

Thank you for taking the time to review your experience Citrus Alleppey.
I offer my sincere apologies for not delivering to the level of finesse and detail you have grown to expect out of Citrus. I have read your feedback sent to my attention and have read it in utmost detail.

Personalised and attentive service and food taste at our restaurant is our strength and Lack of promptness and efficiency from our team which you experienced is a rare lapse and one which I truly regret. Thank you for highlighting the inconsistency. I assure you that I will personally address your inputs with the team and take measures for ensuring that such incidents do not repeat.

Please do consider staying with us again and give us an opportunity to showcase the best of our hospitality to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

The property is very green and well maintained. Food is decent. Service is commendable. Services provided by Rohith, Rajesh, Ashish, all the restaurant & housekeeping staff was exceptional. The hotel doesn't have a bar so thats the only drawback but if you carry your own booze then its becomes real fun. The pool is well maintained too. Overall a pleasant stay.

Room Tip: Take ground floor Lake view rooms for lovely views of the lake from your room.
  • Stayed: May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank madhur15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this reviewResponded 14 July 2016

Dear Guest,

It was a pleasure to have you stay at Citrus Alleppey, and we appreciate your time to review us on Trip Advisor.

We are delighted that you had an enjoyable stay and that our service and facilities exceeded your expectations.

Our location is indeed the best in Backwater.

I do hope that you have many more occasions to visit us again and hopefully, in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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