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“Pathetic place, please avoid”

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Pagoda Resorts Alleppey
Ranked #51 of 67 Hotels in Alappuzha
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pathetic place, please avoid”
Reviewed 7 January 2014

Not suggested for anyone. I went in end Dec'13, which is suppose to be best season but the climate of alleppey was very hot and humid. Finally we reached our 2 month old booked Pagoda resort. Smelly rooms( we check alternative rooms but the same), all rooms are very small with no ventilation & balcony, very bad room service, you wait for hr long to get 1 bottle of water. Full of mosquitoes (infact this is the specialized thing of Alleppey). Far from center with no good connectivity. We opt for Veg food which was okay though over priced. Garden in front of resort was good for kids, but not properly maintained. I suggest everyone reading this review to book hotel/resort near sea and no other place. House boats are anyway 1 room jail for 24 hrs with no A/c during day, so don't think about it. Better to take one hr ride in back(black) waters.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Chittoor, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2014 via mobile

I checked in the hotel on jan 5 and stayed till jan 6.

I would like to share my line of issues.
The hotel gives a good impression that u to going to have a blast staying here. I stayed in a deluxe room with my wife and the room looked clean and tidy. Same to say with the toilet.

We reached the hotel after staying at the house boat. We were shocked to see that there is no hot water available. They have installed the solar heater and the hot water is turned on only from 6 am to 9 am in the morning and 6 pm to 10 pm during the evenings. I had to make 10 phone calls to the reception to ask some one to check them. Well it took them 2 hours to turn on the hot water. Some staff was kind enough to bring the hot water in a bucket. Seems to save the hot water they turn off access to all the rooms.

Early in the morning at 7 am the hot water wasn't coming. The answer they gave is please wait for 10 mins and allow the water to flow for 10 mins. Who does that. I come from a place where we pay for water for bathing. Guess to save they turn off the access to all the rooms and forget to turn on at 6 am.

Additionally I paid the 500 Rs that is collected for holiday hike fees. I did the booking through makemytrip.

They had issues with wifi and couldn't fix it even after waiting for a day. When asked they said that I can come down to reception to check my emails. Who does that?. They aren't even ready to give any compensation.

I said my concerns to the receptionist supervisor. He just picked the phone and started talking to some one and just walked out.

Would surely avoid this when I visit Kerala again.

Imagine you traveling alone and staying at this hotel and in the middle of a shower the hot water just stops and you have no one to call. Caz it takes 10 phone calls to convince the receptionist to send someone to turn on the hot water access.

Guess I wanna know how this got qualified for a 3 Star status.

Restaurant: I had the dinner buffet and the breakfast buffet. Service take real long. They were servicing as if you would eat what ever was served. This is the attitude that I don't like. The ice cream that was kept in buffet has melted and no waiter cared.

Take your business and stay somewhere else.

Would give a star.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Madanagopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Alappuzha hotels

Bangalore
1 review
Reviewed 2 January 2014

Its not far from the tourist attractions as well as the railway/bus station and one can travel using an auto. For those bringing their own car, there is plenty of parking space.

Rooms facing the pool and cottages near the swimming pool are much better. Please contact the resort directly for reservations as they would be more flexible and accommodating.

Services involving hotel staff should improve and "hotel rules" should not come in the way of customer service.

I would rate this place just above 3 / 5.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hrishikesh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013

We stayed there on 23 Dec 13 and was booked into a semi delux rooms through Deva travels. Room was pathetic and too small for 2 persons. Extra bed paid for was bot p[rovided and there was no one to pick up the calls at help desk/ reseption. Restaurant service was not good. They took 1 hour to serve food and it was cold. Resort is big but rooms on the left wing building are pathetic . A TOTAL AVOID..............................................

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sam728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscat, Oman
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 31 December 2013

Its a good and spacious resort with swimming Pool and Kids Park.

Good Space for even Car Parks.

The rooms are spacious with balconies . We stayed there for 1 day- breakfast and dinner was good and it was all buffet.

House Boats are near to hotel - you can get the same booked from Hotel or can go directly and book. Booking directly will be cheaper.

Its a nice hotel to stay with your family and friends.

Room Tip: Rooma near the pool are good.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sajan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 December 2013 via mobile

We stayed there on 30th Oct and booked delux roms thro' make my trip. Room given was pathetic and too small for 2 persons. Restaurant service was not good. They took 1 hour to serve food and it was cold. Resort is big but rooms on the left wing building are pathetic .

Stayed October 2013, travelled with family
Helpful?
2 Thank Kuldeep T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delhi
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 December 2013

I had stayed here for one night only.The room was spacious and clean, food was good and moreover resort is extremely big and beautiful. You have a gym and swimming pool as well. The people at reception were polite and nice.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shilpi_crazyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pagoda Resorts Alleppey

Property: Pagoda Resorts Alleppey
Address: CCNB Road | Chungam, Alappuzha 688011, India
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 67 Hotels in Alappuzha
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pagoda Resorts Alleppey 3*
Number of rooms: 53
Official Description (provided by the hotel):
Pagoda Resorts is the all new addition to the fascinating silhouette of Alleppey. A perfect blend of ethnic oriental charm accentuated with rooftops similar to Japanese Pagodas and stunning opulence that is laid back yet refreshingly elegant Pagoda was designed around the lay of the land yet tastefully incorporating traditional elements of Kerala. ... more   less 
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Also Known As:
Pagoda Resorts Alleppey Hotel Alappuzha
Pagoda Hotel Alappuzha
Pagoda Resorts Alleppey Kerala, India

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