We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good hotel but service needs improvement”
Review of Lake Palace Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Lake Palace Resort
Ranked #6 of 69 Hotels in Alappuzha
Certificate of Excellence
Reviewed 24 January 2012

The room was excellent but the service was very slow. They gave us a temporary room till getting our room ready. They left us till 2:45 pm waiting and whenever call the receiption they were answering by "it will be ready soon". They were careless. Housekeeping response was also slow.

Room Tip: Lake view rooms have amazing view from balcony
See more room tips
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tabbasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (391)
Traveller rating
Traveller type
Time of year
Language

348 - 354 of 392 reviews

Reviewed 19 January 2012

This is our second stay at the Lake Palace. The restaurant was closed and temporarily moved to the Banquet hall. Considering that December is peak season, and we were not informed about the ongoing renovation work, the room rates were peak season rates.

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lizabetNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

We stayed 3 nights at this property. The rooms are excellent with lots of space and very comfortable beds. The in-room facilities are first class with free wi-fi and a great selection of tv channels. The views from the lake-front rooms are superb. Service was excellent during our stay and the complementary sunset cruise is delightful. Transfers to and from the island are by ferry and are very enjoyable and we had no mosquito problem. The staff are very friendly and helpful. I mislaid my kindle and a staff member followed me to Kochin with it, a 2 hour drive!
No hesitation in recommending this hotel to our friends and we will definitely return next year.

Room Tip: Upgrade to a premium room with lake view.
See more room tips
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ballynattin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minidevanand, freelance agent at Lake Palace Resort, responded to this reviewResponded 20 January 2012

A perfect location for a relaxing vacation. Amidst the serene waters and beautiful greenery, with lush paddyfields. Good food, prepare and served by experienced staff.
Clean and modern rooms with a touch of local flavour. I had no regrets spending 4 days here with friends and family.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

We spent a day here. Location is average. Looks better in photographs than it actually is.
The service is very very poor.
Ordered for 3 ginger teas on a wet rainy afternoon; got 2 cups after 45 minutes after 2 reminders
Ayurvedic spa treatment was a disaster with the facial being a "rip-off-her-skin" experience and the sauna was just limited to being locked, yes locked, in a tiny tiny dark room with no lights or music.
The biggest shock was when one of our jackets got stolen and no one from the front desk or resort did absolutely anything about it.
Food was very average.
For the money we spent over new year's eve, it was a sad experience.

Room Tip: Don't choose one!
See more room tips
  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Samhita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

I spent a day here, the location is good. Service is ok. Buffet spread is average. Room are decently done up.

Mattresses need to be changed immediately.

Decent place to stay for a day or 2 on an Island in Kerala!!!

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Brijesh_Mitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

Nice location & property. Surrounded by backwaters on all sides. Cottages are good , well maintained. Restaurant is bit expensive, as no other options of fooding on the island place. Excellent views for photography. Family & couple trips would be best. Also, groups with large number of people can enjoy. Hospitality was good. Boats always available at specific times for movement towards town. Couple of nights must be enough to enjoy the backwater resort.

Room Tip: Any Backwater touching cottage
See more room tips
  • Stayed: November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank arvindvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

Good floating resort with an excellent view towards Lake and Paddy fields. But the food was below average.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank echooinafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Alappuzha hotels
0.9 mi away
Ramada Alleppey
Ramada Alleppey
#9 of 69 in Alappuzha
722 reviews
22.1 mi away
Kondai Lip Backwater Heritage Resort
3.3 mi away
Citrus Retreats Alleppey
Citrus Retreats Alleppey
#8 of 69 in Alappuzha
695 reviews
Show Prices
Show Prices
Show Prices
7.5 mi away
Abad Turtle Beach
Abad Turtle Beach
#1 of 69 in Alappuzha
614 reviews
9.0 mi away
Lemon Tree Vembanad Lake Resort
2.6 mi away
Punnamada Resort
Punnamada Resort
#4 of 69 in Alappuzha
825 reviews
Show Prices
Show Prices
Show Prices

Been to Lake Palace Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lake Palace Resort

Address: Thirumala Ward,Alleppey | Chungam, Alappuzha 688011, India
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
#5 Family Hotel in Alappuzha
Price Range: £120 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lake Palace Resort 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Lake Palace is a Five star luxury backwater resort located in Alleppey at the banks of Vembanadu Lake, adjacent to the venue of the legendary Nehru Trophy boat race. Lake Palace Resort represents a quaint tradition, blended with modernity. Its architecture is delightfully Keralite yet comfortably modern and rich in contemporary ethos. Each of its rooms is individually decorated with a dramatic blend of old-world charm and modern accessories. While the Lake View Cottages feature a cozy lounge with mini bar, refrigerator, television, king size bedroom, en-suite bathroom with hot & cold running water and 24 hours room service, the Water Villas offer the rare feeling of being afloat. Its facilities include king size bedrooms that are beautifully appointed rooms with wooden furniture, en-suite bathrooms and 24 hours room service. Every balcony at Lake View Cottage offers a unassailable view of the unruffled Vembanadu Lake where the traditional country boats & canoes cruise gently along. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Agoda, Ebookers, Hotels.com, HotelsClick, Cancelon and Evoline ltd so you can book your Lake Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lake Palace Hotel Alappuzha
Lake Palace Alappuzha
Lake Palace Resort Kerala, India

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing