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“Family & Friends”
Review of Lake Palace Resort

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Lake Palace Resort
Ranked #6 of 68 Hotels in Alappuzha
Certificate of Excellence
Nagpur, India
Level 5 Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Family & Friends”
Reviewed 23 October 2013

The hotel is one of the well maintained properties, giving a very good view of the lake from the rooms. Like most big properties, one has to take a ferry from the jetty to the hotel, though they do have a road route. The hotel offers a great family stay with very spacious rooms but Considering the other amenities at the hotel, the shower/washrooms need a rejig. A limited cuisine is always an issue at most hotels in south of india, However food was of good quality and hygienic. They offer a complimentary sunset boat ride which is almost an hour and is fun. they also have a recreation centre which is nice to be at in the evenings for a game of snooker/carrom/TT. The place is very over priced though. There are better options at better rates available.

Room Tip: Unless u get good deal for your stay, avoid booking here.....prefer rooms closer to the pool or the...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mihirkanakia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Trivandrum
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

This Hotel is visually stunning! The staff were fantastic Mr.vishnu housekeeping and ensured our stay was perfect!Awesomely beautiful location with very approachable management.All-in-all, a great experience of top-class amenities amidst the beauty of nature. They r providing complementary boat ride on the lake which is good. They also have house boats and as per customer request they r providing rides on that also.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Biju B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 October 2013

1. I booked for a luxury House boat "Maharani" and paid INR 16000 for one day with A/C rooms with all food and beverges covered. Unfortunately on my arrival I was allocated another huseboat "Rajdhani".
2. The services in the Houseboat was worst.
3. I was told that it is a 4 star category. Unfortunately the services were not even 2 start category.
4. Even the A/C was not working during the day time. I was travelling with two small kids, and I mentioned this to them that A/C is important for me due to mosqitoes etc.
5. Forget the A/C, even the table fans were not working properly in the dining and living area.
6. After 3 hours of Checking into the houseboat, When I found that wrong houseboat was allocated to me, I requested them that I wanted to check out. They respponded to me after 3 hours and refused to take the boat to mainland citing weather conditions. I was all stuck in the middle of backwaters. I had to spend whole night in the same houseboat.
7. The food as worst quality.
8. The hotel was not apologetic for their mistake/behaviour at all.
9. They even didnt refunded my amount.
10. I checked with their staff, and they mentioned that this is normal and every day they have problem with many customers.
11. The resort location is good. But the business ethics and services are worst.
12. I had an excellent tour in Kerala (Munnar at "Tall tree Resort" and Thekkadi at "Niraamaya Cardmom club") except at alleppey. My whole mood was spoiled due to my stay at Lake Palace resort in Alleppey and their worst behaviour and services.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank rushtosoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kochi (Cochin), India
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 October 2013

Location of this resort is simply awesome. Earlier the resort was connected only via water, now its connected with road also. Its welcome as we can get down in front of the resort itself. Swimming pool is awesome. The restaurant is on top from that u can enjoy the beauty of Vembanadu lake. The shop would be opened only by 9: 00 AM. If you need any thing just contact the reception. They r more than happy to serve you. The food was strictly average. Stayed there for 2 days. . All-in-all, a great experience of top-class amenities amidst the beauty of nature. They r providing complementary boat ride on the lake which is good. They also have house boats and as per customer request they r providing rides on that also.

Room Tip: Try to book rooms on left side above the lagoon ....rooms 221, 222, 223 etc. Its cool. You can have...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sekharsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coimbatore, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2013

• When we were there one big set were checking out and another was checkin in. You will feel all alone and the staff very busy. Like "why did you come here - why not find someother hotel ?". We were only 3 rooms , and one of the staff told us that the other set was 77 rooms or people. We are not at all important.

• Weird policies like checkin @ 1:30 and if you go at 12:00 , they will ask you to wait till 1:30 even if the room is ready. The voucher which cleartrip send had clearly mentioned that it was 12:00. .
• Then they concluded that it is not their problem. It is cleartrip’s problem. No apologies whatsoever. They then told me they asked cleartrip to fix it. But how does that help my problem ?.
• The guy at the reception was using words like “please”, “sir” but his body language was VERY rude. Someone else then pitched in and took me out and then sorted it out. But the argument spoiled the whole experience.
• It is a huge place so if there are big corporate clients there will be none to attend you. We were a few unlucky ones. If there was no one else may the we would had a better experience. There was no one to even welcome us or take our luggage.
• Calling housekeeping /room service , you might have to try more than 2-3 times and if they come it will be after 20-30 mins.
• So there was no hot water problem we had to use cold water in the evening and next day wait until they came and fixed it. This was for all 3 rooms we booked. They did something outside the room to fix it.
• Interconnecting door is a joke. Once they open... to close it you will have to call them again.
• The road to the resort is very narrow. So they have some local dirty boats to ferry you to the place. I would suggest use the road.
• The waiting room in boat jetty was stinking. We waited there for more than 30 mins.
• Spend another 30 mins at checkout. There were lot of mistakes in the restaurant bills. The guy was totally confused. PLEASE CHECK YOUR BILLS.
• The lunch buffet for 850 was way too expensive. The deserts were all over by the time we went . Yeah its our fault  .First come service right.
• and trivial thing Location in Google maps was wrong.
• Food was also not as a good as mentioned in other reviews , may be we went in the wrong day .
• No room service in afternoon and you need to walk a lot to the restaurant. But some other staff bragged that we had 24hrs room service which was not true.
And now some good things : -
• The location is exotic
• The low level staff were very warm and good.

Room Tip: Its like a lottery - you might get a good a service or not. It all depends on the day.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ninoo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucuresti
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 September 2013

We stayed a night at Lake Palace Resort in Alleppey because the houseboats were on strike. So we had no prior booking on this resort.
This is a nice property and you have everything you want, inclunding a free one hour boat ride on the lake. The pool is very nice and clean, the rooms are spacious, the entire experience was good. The only unpleasant thing is that they like to negociate, as all indians do. First time they asked for a specific price then, after negociating we settled at about a half. This episode was not so pleasent so I cannot give the maximum quoatation here.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Pintea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLP, General Manager at Lake Palace Resort, responded to this review, 28 September 2013
Dear Guest .

Greetings from Lake Palace Resort !!

On the onset would like to Thank you for sharing your experience regarding your recent visit at lake palace resort.

Its good to hear that you enjoyed and appreciated the services the resort has to offer to the guest , would also recommend to try our traditionally designed houseboats to get the feel of backwaters.

I do regret your experience regarding the price offered to you at front office, as initially offered price was the printed rack rate for the hotel which is presented to the guest if there is an inquiry and the later one was the off season waver which was offered to you as we give it to our clients .
Please be assured that the prices offered to the guest are standardized and are followed evenly with all our customers..

I believe you will give us another chance by visiting again and recommending the same to your friends and acquaintances .

Thanking you

Arjun Kohli

General Manager Operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolhapur, India
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 September 2013

Location of this resort is outstanding with backwater background.Swimming pool within backwater body is amazing. Villas are also conveniently located with beautiful landscaping around.Enjoyed
spa and massage.Restaurant served authentic dishes. Thoroughly enjoyed 4 nights stay at this
resort with boat rides in the evening and also complimentary shuttle boat service from resort and back.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shribaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLP, General Manager at Lake Palace Resort, responded to this review, 24 September 2013
Dear Guest ,

Greetings from Lake Palace Resort !!

Thank you for taking time to write this review following your recent stay with us.

From your review, we understand that you enjoyed your stay with us.

It is heartening to hear that you had a good stay with us and that you enjoyed the beautiful architecture and activities which resort has to offer and the hospitality of the staff.

Guest appreciation is what motivates me and my team to perform our best.

Also recommend you to try our Houseboats which are traditionally designed to give you a feel of Kerala's architecture and high level of hospitality .

Thank you again for choosing to stay with Lake Palace
Look forward to see you on your next visit to Alleppey with your family & friends and delight you as always.

Warm Regards

Arjun Kohli

General Manager Operations,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake Palace Resort

Property: Lake Palace Resort
Address: Thirumala Ward,Alleppey | Chungam, Alappuzha 688011, India
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
#5 Family Hotel in Alappuzha
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Lake Palace Resort 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Lake Palace is a Five star luxury backwater resort located in Alleppey at the banks of Vembanadu Lake, adjacent to the venue of the legendary Nehru Trophy boat race. Lake Palace Resort represents a quaint tradition, blended with modernity. Its architecture is delightfully Keralite yet comfortably modern and rich in contemporary ethos. Each of its rooms is individually decorated with a dramatic blend of old-world charm and modern accessories. While the Lake View Cottages feature a cozy lounge with mini bar, refrigerator, television, king size bedroom, en-suite bathroom with hot & cold running water and 24 hours room service, the Water Villas offer the rare feeling of being afloat. Its facilities include king size bedrooms that are beautifully appointed rooms with wooden furniture, en-suite bathrooms and 24 hours room service. Every balcony at Lake View Cottage offers a unassailable view of the unruffled Vembanadu Lake where the traditional country boats & canoes cruise gently along. ... more   less 
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Also Known As:
Lake Palace Hotel Alappuzha
Lake Palace Alappuzha
Lake Palace Resort Kerala, India

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