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Reviewed 22 February 2015

Took my dad on his birthday along with his friends for a stay since I had been there just a month ago and the experience was decent. Had shared my views about the food quality and the non attentive f& b staff but to know this time that all was in vain.
Listing all the problems faced so as to get someone to take note. Had called in advance to book the spa which was messed up since it clashed with the cruise as per the information given by the operator, Tv remote was not working, wifi after a couple of hrs wasn't working, the room service order was messed up after repeating the order 3 times, the lunch on first day was tasteless, breakfast was also not that great given the prices.
The service staff is not trained at all to do the basics as well. After repeatedly complaining to the management also there was no action taken. The management is complacent about things. There is no one over a weekend from the senior management to oversee things. The resort is actually packed only over the and weekends and no one there to take feedback and rectify guest experience. People come there because of the location to make memories and nit have their vacations spoilt especially when I hade decided to gift my dad the vacation and a glimpse if Kerala.
Defitnitely would not recommend anyone to go there until they improve.

Date of stay: February 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
8  Thank Aarthi911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2015

An excellent stay wit family..resort is in good location and having all necessary recreation arrangements. A beautiful pool and the hotel made an arrival in their boat. View from the hotel lobby is just amazing. special mention to the management for room up-gradation and overall a very relaxing luxury experience.

Date of stay: January 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
5  Thank JacksonNoahVicter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2015

The location on the banks of the lake, a few km outside of the city is just what u want for a relaxing and soothing experience .The resort location is good and the views are beautiful.Resort was beautiful, serene & the rooms were clean and well maintained. The staffs are friendly, warm and welcoming, especially in the restaurant & reception.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Sagar7002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2015 via mobile

Few things to be vary of.

The hotel can be reached by boat only - boat ride is approx 10mins.

The food is very Mediocre for the price charged.

Overall great place to stay if you want to relax & do nothing. Don't miss the speed boat ride - it's fantastic through the backwaters !

Date of stay: January 2015
1  Thank dineshmansukhaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2015

We had our official review meet here on 24th Jan and I travelled along with my office collegues. This Hotel is unique in a way that it is surrounded by back water from one side and paddy fields on the other. A vast property with beautiful landscape and with water channels within the premises. The rooms are kind size with great balconies with a view of the backwaters and the houseboats roaming around. The landscape and gardens are all very well maintained with a range of flowers and you would find a lot of birds chirping around. The swimming pool is an engineering marvel surrounded by back waters from all side. Great place for relaxing.

Room tip: If you love to be amidst the waters then choose the one facing the swimming pool or else the rooms on the right side gives an excellent view of the back waters
Date of stay: January 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Sarit4Nature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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