Dear chadsue,

Thanks for your effort to make us aware of our failure and your honest evaluation. After reading your comment first of all I would like to express appreciation for you to have mentioned how attentive our staff were, because I see them the same way and am very proud of their hard work. Most probably without their contribution we wouldn't have earned an average comment from you, as our food, that we served you, was shocking. Of course we all feel sorry that we couldn't meet your expectations but yet we are learning again.
Surprisingly to us you truly disliked two of our bestseller items, which we think we can do pretty well and the very same day these were ordered by other two tables as well and those customers were extremely happy with what they got but in your case simply everything went wrong except for the complimentary toast. Let me just respond with some facts on your presumptions to: you ordered Poulet a'la Kiev, which according to our description is a breaded and fried cutlet dish of boneless chicken breast pounded and rolled around garlic butter with herbs. This meal is served with some extra melted cheese on top but you are right it does not come with any kind of sauce unless you request it. I guess you were told by our waiter if you wish to have any extras just to let him know?
Your husband's choice was the Roast a'la Brasov, which is pork fillet strips with bacon in garlic and black pepper sauce. The bacon strips are cut thin and cooked together with the meat, if you haven't seen them, you still should have felt the taste of them. The sauce, that comes out from the ingredients while cooking is the sauce we serve with it. You are right again, it is normally underneath the meat as it is liquid and not a thick sauce at all, more watery.
At one point I must oppose you, where you are saying the parsley potatoes were reheated in the microwave. First they are cooked and roasted shortly afterwards and since our kitchen is wide open, anyone can see what is happening inside, as I am sure you were also concerned about it. The mashed potatoes are made with a potato ricer, that is also correct, we don't make it as soft as a puree not to have it glutinous but in your case it sounds like they were really uncooked. The mint in it was parsley again.
The exact price we charge for these dishes is less than 8 Euros in total, incl. sales tax but of course for an inedible meal any penny is pricy. That's why I am truly sad that your husband instead of warning us about these major mistakes chose to be polite. Our waiter took your plates back to the kitchen to show the leftovers to the chef but after tasting them he did not realize all the things you mentioned. The team members are ordered to do so anytime they think there was a problem but in your case it was easy to believe them you were full, because you didn't leave that big amount. Otherwise they don't charge you for a meal you don't eat.
You left with a bad taste in your mouth and most probably disappointed. As for every single person, who works in service business an unsatisfied customer is the worst thing can happen, we all would have been more than happy if you would have given us the chance to make it up for you or at least to try.
Our team are all aware of your opinion and in the future will put extra care into the preparation of the above mentioned.

Kind regards:

The Team of Gusto