Where do I start?
This place was very disappointing indeed. I stayed in the 3 bedroom villa, and our first night was terrible. Guest toilet flooded. Ac didn't work, and upstairs was like a furnace. Our toilet was leaking. The shower handle came off. There was hair in the sink. The kitchen looked grubby and was in need of maintenance. The microwave stank. The spot where the oven was supposed to be was empty. The kettle was rusty and broken. Breakfast was barely edible because it was ice cold when it arrived. We also had a look at where breakfast was prepared and it was horrendously dirty. Disgusting. My aircon was extremely noisy and didn't work that well. It was a huge pain, since Bali was really hot, and it would have been nice to have a little relief from the hot weather outside.
It's really a shame, since the actual building is nice, the furnishings are good quality, as is the bedding. But they don't seem to get it.
We complained to the manager, and after a lot of going back and forth, she gave us a complimentary mini bar, and gave us a voucher for a free night plus fifty percent off the next night at their other properties in Seminyak.
We appreciated that they responded seriously to our complaints. They try to be friendly and helpful, but the maintenance is terrible. Perhaps the owner doesn't think that there is a problem, thus the manager's hands are tied.
I will commend the reservations manager, Susan, and the villa manager, Agung Ayu, for doing the best they could. Unfortunately, the villa was just not up to standard, and I wouldn't stay there again unless they sorted out all the glitches and overall maintenance of the place.
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- Also Known As:
- The Grove Villas Bali/Kerobokan