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“Our 3rd time back - very disappointed!”

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Bali Mandira Beach Resort & Spa
Ranked #9 of 84 Hotels in Legian
Certificate of Excellence
Melbourne
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Our 3rd time back - very disappointed!”
3 of 5 bubbles Reviewed 5 April 2012

I am new to Trip Advisor and haven't reviewed the Mandira before - but have always gushed about it to anyone who would listen if they were planning a trip to Bali. We spent our 20th wedding anniversary there a couple of years back as well as the previous year, so we were looking forward to returning last week. What a dramatic change. I had put in the usual requests to the room location, type etc as over time, we've learned where we would prefer to be located in the grounds. We have always chosen a Deluxe Room with Club Lounge benefits (private check in, welcome drink, free afternoon tea every day, and free cocktails between 4.30 & 6pm) I know, too good to be true, but it is. Makes the small-ish rooms worth it - but the outdoor bathrooms are great! This time, no private check in, no welcome drink, (no recognition of 3 return visit either) and were shown to a room in the resort where MAJOR RENOVATIONS were in progress. I'm talking electric saws and scaffolding surrounding the room. To cut a long story short, 3 rejected rooms later and a couple of hours hanging around, we were finally given a room, which we accepted from looking at the location only and didnt check inside. When we finally got in, we were shocked to find we were in a smoking room. This, to 2 non-smokers, is completely unacceptable. I don't know how we endured it, but we did as we were both exhausted and quite frankly, fed up. We left doors open and air conditioning on constantly to keep air flow but it was impregnated in the room. We therefore spent as much time out of the room as possible. The resort itself is lovely, hence returning 3 times. The new addition of making the upstairs pool 'adults only' is a great idea. But the downstairs area where the fantastic 'sunset' watching open air area which is meant to be relaxing and a chill out area now has a resident 'spruker' who ruins the ambience by announcing dinner, playing disco music, bringing out near naked brazilian dancers - it all rings too much of a bad cruise ship. Legian has changed much since we were last there in 2009 and I feel the Mandira thinks it needs to draw more people in by these cheap tricks. The staff I've always dealt with are fantastic and they did remember us from our previous holidays. The breakfast on the Parasol terrace overlooking the ocean is beautiful and plentiful and does make it worthwhile also. But I feel the magic of this hotel is lost. They are expanding yet again, which will mean more people to share the same space. It will become as big and as horrible as the Jayakarta which is just up the road closer to Seminyak. It's a spacious hotel and is home to many weddings (2 of which we witnessed whilst we were there) but again, these take priority over the guests and loud music permeates the air and destroys any chance of chilling out if you had preferred to stay in for the evening to avoid the outside chaos. We have been home 2 days, and Ive had to wash the contents of our entire suitcases as ALL our clothes stunk of cigarette smoke from the room!

Room Tip: There is a lot of renovation going on there and it doesn't show any sign of slowing down for som...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HonestBonest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 12 April 2012
Dear HonestBonest

Greetings from Bali Mandira Beach Resort & Spa !

Thank you for staying with us again and for taking the time to share your complete review.

First of all, please accept our sincere apology for the inconvenience that you have experienced on your recent stay. We can assure you that this is definitely not what Bali Mandira Beach Resort & Spa has to offer to our valuable guests

We do have our ongoing upgrade on our product which are remodeling our Superior Cottage , our last room category which are to be remodeled
Some of the works which are being done at the moment : change the interior, furniture, room amenities etc and will assure that all the works will be done with the least inconvenience to our in house guest where this will be monitored on regular base

It is understood if we have not met your expectation during your recent stay. We sincerely would do our utmost to restore your confidence, and hope on your next holiday to Bali to welcoming you back and to better serve you at Bali Mandira Beach Resort & Spa

Please feel free to write me directly at dos@balimandira.com

Many thanks and with kind regards

I Nyoman Bandisa Sastika
Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sydney, Australia
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

This is a lovely hotel with friendly staff, spacious rooms and wonderful gardens. Prima the duty manager did a great job changing our room allocation at the last minute. The yoga classes before breakfast were excellently led by Nadi and the adults only pool an absolute bonus. The breakfast was wonderful as was the Seafood Theme dinner. I will definitely return to the Bali Mandira.

Stayed March 2012, travelled with friends
Helpful?
Thank Joghols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 10 April 2012
Dear Joghols

Greetings from Bali Mandira Beach Resort & Spa!

Thank you for staying with us and spare some of your precious time giving us your review which we really appreciate.

We are very happy to know you have enjoyed your stay recently

Your feedback on our hotel unique selling points definitely will be useful for other travelers who are planning a Bali trip and looking for a charming getaway accommodation in the heart of Legian Beachfront area as well as your recognitions that we will pass to our team accordingly

We look forward to welcoming you back to Bali Mandira Beach Resort & Spa in the near future
(Feel free to drop me a note when you already have your next travel date to Bali)

Matur Suksma - a Balinese way saying thank you very much !

With kind regards

I Nyoman Bandisa Sastika (Mr)
Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

We had a lovely week at Bali Mandira. Early arrival was no problem with only a half hour wait for a room but were sent to the pool bar with complimentary juice voucher.
When we got to our room feeling very tired we laid on the bed to find the mattress was terribly uncomfortable with wires poking through and we thought this is going to be the beginning of a hell holiday but after phoning housekeeping they were at our room in under ten minutes with a new one and made up in no time at all. Nothing was too much trouble.
The staff were very friendly except maybe some of the breakfast staff...maybe they aren't morning people.
The grounds are beautiful and tropical and well maintained.
So many comfortable poolside daybeds and well spread out. Pool could be a little bigger but the adult pool has too many stairs to it and
not an inviting environment up there either.
Pool bar menu is very limited unless you like pizza. A little Indonesian food would be nice.
Overall our stay was great except when neighbours moved in with a baby and were woken at 1.30am with crying. The walls seem to be paper thin.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckd27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 10 April 2012
Dear ckd27

Greetings from Bali Mandira Beach Resort & Spa!

Thank you for staying at Bali Mandira Beach Resort & Spa and for giving us your complete reviews which we highly appreciate.

It’s great to know that your stay finally filled with wonderful moments to share back home and also thank you for your recommendation and constructive feedback on the hotel product and services which we will pass to all of our team

On behalf of all the staff here, we look forward to welcoming you back and to better serve you at Bali Mandira Beach Resort & Spa on your next holiday to Bali

Matur Suksma (a Balinese way saying thank you very much)

With kind regards
I Nyoman Bandisa Sastika (Mr)

Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 3 April 2012

The room is good and spacious, the pool is lovely. Hotel well located. Staff really helpful. Maybe need to make effort with the spa. But is good place to spent 2 or 3 nights before leave Indonesia. Some disturbance with the renovation. Breakfast was complete, maybe see you soon...

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judith g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 9 April 2012
Dear Valuable Reviewer

Greetings from sunny Legian !

Thank you for staying with us and spare some of your precious time giving us your reviews which we really appreciate.

We are very happy to know you have enjoyed your stay recently

We appreciate that you share on your holiday experience and recommendation on our unique selling point with great location in the center of Legian Beachfront area as reference for other travelers

We look forward to welcoming you back to Bali Mandira Beach Resort & Spa on
your next holiday to Bali

Matur Suksma (a Balinese way saying thank you very much)

With kind regards

I Nyoman Bandisa Sastika (Mr)
Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 3 April 2012

We found this hotel on the internet and by the photos and offers decided to book a Pool Villa for 8 nights, what a mistake. When we arrived we were offered a private check-in in our viila, only problem our bags didn't follow us. After about an hour I called reception and when I asked for our bags the girl asked what colour and then said oh. When they arrived the bags had hotel tags attached but no room number included...obviously they had no idea of who they belonged to so just waited till a guest called asking for them. We made our way to the Club...great service and a fantastic deck looking out towards the ocean. This was the only area in the hotel that we received any service. We attended the Seafood dinner on our first night and where told that we would be given a plate of assorted seafood and to go and select our own salad, it wasn't a buffet where you could select your own seafood. We were offered a drink and that was the last time that we saw anyone until we had to go up to the waiter's station to ask for our bill. The next day we decided to head to the beach, we called in at the pool area to get some towels and where told they were only for around the pool and not to be taken to the beach. We went to reception to ask if we could hire or buy some and were told to go up the street to a shop to buy some. We went up the road and spent $30 on three cheap looking towels. We we got to the beach there were 8 gusts lounging on hotel towels. My husband went back to reception and they called for the Front Office Manager Wayan to come out. He came to our villa and explained their policy was not to let towels leave the property and he said that he would bring it up for discussion at the Manager's meeting that afternoon and he assured us that there would be no towles found on the beach the following day......next day we went to the beach and there were even more towles to be found. My husband went back to the reception area and spoke to Wayan, he apologised again and then sent a voucher for a Theme Dinner in the hotel as compensation for the purchase of the towels. The following day we received a letter from Wayan saying that the Managers had decided to change their policy and in future guests would be able to take towels to the beach, I agree with other reviewers that there in no service in any of the bars or food outlets throughout the hotel. We waited 45 mins around the pool and eventually had to go up to the bar area to request a drink, there were 4 waiters standing around doing nothing. We then went to the other restaurant in the complex for dinner and waited for service and eventually ordered something to eat and drink...we waited nearly an hour for food and our first drink arrived as the food arrived. The food is very cheap and very basic with no flavour. The room next to us had room service and the dishes were left out on the grass until the following afternoon - even though house keeping had cleaned the rooms and other staff were walking past throughout the day and evening.

If you think a pool villa will give you privacy and tranquility then this isn't the hotel for you. We had neighbours one evening that had attended a wedding held in the hotel - the wedding area was very well done - they returned about midnight and it was if they were in our bedroom. The is a dividing wall between the villas but it doesn't go all the way up as it is designed in a way for the breeze to get through even though we didn't ever get a breeze into the open living space of the villa.

We checked out after 4 days and moved to Maca Villas in Seminyak. There was no comparison, for the same nightly rate we received a spacious pool villa with a separate air con living area that had bi-fold doors so you could open up the villa to the garden, deck and pool. Fantastic attentive staff, service and a restaurant attached that served 5 star dining at the same price as Bali Mandira.

Room Tip: choose another hotel if you are looking for a pool villa in a nice complex
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nadloc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 9 April 2012
Dear Nadloc

Greetings from Bali Mandira Beach Resort & Spa !

Thank you for sharing your review and for bringing up some constructive feedback to our attention

Please accept our sincere apology for the inconvenience you, as you explained, have experienced during your stay. This is definitely not what Bali Mandira Beach Resort & Spa has to offer and will follow up on this matter with our team ensuring such situation will not occur in the future

It’s understood if we have not met your satisfaction this time and in our sincere efforts to restore your confidence, I would appreciate highly if you could write to me at dos@balimandira.com

Once again, thank you for staying with us and look forward to hearing from you

Many thanks and with kind regards

I Nyoman Bandisa Sastika
Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forestville, Australia
Level Contributor
156 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

I found the Mandira to be great, we had a problem with our room..and the manager went out of his way to make sure we were happy, and found us 2 more rooms...the adults only pool is great (every hotel should have one!), the service was efficient and friendly, buffet breakfast was lovely..wide choice (just watch out for the squirrels eating the bread though!) We were there over Nyepi the New Year celebration and had to stay in the hotel grounds for the whole day....there was a limited menu, and only room service after 6pm, but the staff did everything they could to make sure it was ok. I would definately go back to the Mandira.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AustraliaUnitedfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 8 April 2012
Dear AustraliaUnitedfan

Warm greetings from Bali Mandira Beach Resort & Spa and thank you for staying with us and giving us your reviews.

We appreciate that you share on your holiday experience and recommendation on our hotel product and services as reference for other travelers who are looking for great place to stay
in the center of Legian beachfront area

On behalf of all the team here, we look forward to welcoming you back to Bali Mandira Beach Resort & Spa in the near future

Matur Suksma - a Balinese way saying thank you very much

With kind regards

I Nyoman Bandisa Sastika
Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 30 March 2012

Iv been to bali 4 times always stay at a nice hotel & NEVER complain about anything the grounds at this hotel are awesome but that's as far as it goes for 4 star, rooms average for 4 star, service none excisent, 5-7 people working at pool bar & never come & ask u if u would like a drink u have to chase them ALL the time just like u were staying at a 1-2 star hotel waited nearly 1.5 hours for a meal in the restaurant when only about 15 people were there i walked out the guy who does the trips was great but for the price will never stay there again i complained to reception was spose to be taking up by manager but i didn't here 1 word from any 1. IN NO WAY IS THIS A 4 STAR HOTEL

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Farlz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaliMandiraGM, Director of Sales at Bali Mandira Beach Resort & Spa, responded to this review, 7 April 2012
Dear Farlz1

Greetings from sunny Legian!

Thank you for staying at Bali Mandira Beach Resort & Spa and for taking the time to write your reviews and bring up some feedback even though it is so contrary to what we have been receiving so far

As we would like to investigate further, we would highly appreciate if you could directly email me ensuring that the this matters will be dealt with accordingly

We look forward to hearing from you again

Many thanks and with kind regards

I Nyoman Bandisa Sastika (Mr)

Director of Sales
E: dos@balimandira.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bali Mandira Beach Resort & Spa

Property: Bali Mandira Beach Resort & Spa
Address: Jalan Padma No. 2, Kuta (Legian Beach), Legian 80362, Indonesia
Phone Number:
Region: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Legian
#4 Business Hotel in Legian
#5 Romantic Hotel in Legian
#7 On the Beach Hotel in Legian
#8 Luxury Hotel in Legian
#8 Spa Hotel in Legian
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Bali Mandira Beach Resort & Spa 4.5*
Number of rooms: 191
Official Description (provided by the hotel):
Set amid landscaped gardens with palm trees, a relaxed resort, simplicity and touched with local warmth and charms. located right to the Beach and within walking distance to all that Legian and Seminyak is famous for, excellent shopping, traditional art markets, trendy restaurants and beach clubs. ... more   less 
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Also Known As:
Bali Mandira Beach Hotel Legian
Bali Mandira Beach Resort And Spa
Bali Mandira Beach Legian
Bali Mandira Beach Resort & Spa Legian

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