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“Beware of construction noise 5am sun morning and far too long check in” 3 of 5 bubbles
Review of Pullman Bali Legian Nirwana

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Pullman Bali Legian Nirwana
Ranked #10 of 84 Hotels in Legian
Certificate of Excellence
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of construction noise 5am sun morning and far too long check in”
3 of 5 bubbles Reviewed 22 December 2012

I have stayed here at least 6 times over the last two years
When in Bali you expect a few issues.. That's just Bali however, the Pullman has let itself and my family down tremendously
I made a booking for our return for 6 days after our initial stay
Had major issues when checking in
They took too long to resolve and then when got to room I was rung and told rate agreed upon could not be honoured
After much complaining this was resolved . So ok Bali it is
When checking in I asked if renovations were taking place on near by rooms around pool, told no no problems with my room
FAR FROM IT
I have put up with grinding hammering and loud banging for the last couple of days but this morning was last straw
5am Sunday it started not the usual 8.30 am which I found hard to accept anyways... But we did

I asked front desk staff when check in if any noise. They are obviously following management instructions and advising no problems with noise
I suggested to them they have management come to my room for a day and see if they could work under the noise conditions let alone enjoy a family holiday.
Getting awoken by construction against bed head each morning Not aenjoyable or cceptable.

On a positive note staff here are always polite and friendly enough for large hotel
Breakfast is very good

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank BNPfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 17 December 2012 via mobile

A reasonable hotel, in a good location. It seemed like everything look great on the surface but was of very poor quality. For a new hotel, there was a lot of problems. The magnetic keys to the rooms were very unreliable and we found ourselves stuck in the corridor on many occasion, the service to help get you back into the room was no existent and walk back and forward to the reception was very annoying. The beach front infinity pool has absolutely no shade or umbrellas and for this reason was very rarely used by anyone except for at sunset and then it closed. The lower pool is nice and shady. Breakfast was nice, but skip the dinner, the food was atrocious and old and cold. The furniture throughout is of very poor quality, including room fittings that were damaged and broken already and the hotel is only new, the dinning room floor was peeling up, but this was replaced during our stay. Would rush back to this one. Oh and did I mention we were forgotten at the airport, even though we had paid for transfers?

Stayed November 2012, travelled as a couple
Helpful?
2 Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 December 2012

Nice hotel, nice garden, especially the rooftop pool
The bed & pillow was comfy, there's wifi in our room, and the connection's good.
The AC in the room was very very cold, although we set on 23 C :)
Breakfast was average, it's still nice though

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Davidbagong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 16 December 2012

I stayed at the Pullman for 6 nights, is a very nice hotel that has everything you could need! Took very long to check in staff very slow! Not the best English either! Few things needed fixing shower leaking etc, but it all got done. Came back from a afternoon
Walk one afternoon and as my friend was having a shower found a man ( hotel staff) touching the bed I asked him what he was doing but as he didn't speak English I have no idea! The worst part of our stay was when we went to check out they said we still owed money for the morning when we had breakfast we explained we came to front desk the morning of the breakfast and had paid for it in cash, they didn't believe us and after half a hour of standing around they said come back again to sort out, we came back and it was new staff behind the desk and they asked for the payment, we explained we had already paid and that they should Check the video of the front desk! The man laughed in our faces and it was never sorted out! Very poor customer service!

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kiz83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
152 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 14 December 2012 via mobile

This is our 2nd stay at Pullman Legian. As part of the Accor brand of hotels, standards are high. The hotel is situated on beach front on the edge of Kuta and Seminyak. What we love about Pullman Legian is that it is so close to restaurants in Garlic Lane (Jl. Sahadewa), Jl Melasti, Jl Padma & Jl. Legian. We always walk to Bintang Supermarket in Seminyak to stock up on supplies, then it is only Rp8000 taxi ride back to corner of Jl Sahadewa for a short walk back to hotel. Jl Pantai Kuta is a one way street so it is easier to be dropped off there. There is construction going on at the hotel at the moment but it is only btw 9 am to 5pm. Rooms are clean and the king size beds are so comfortable. There is a large selection at buffet breakfast. The staff are all exceptionally helpful, attentive and most even remembered us from our last visit. Both times we have rooms on level 3 which is where the infinity pool is. There is a new canteliver umbrella installed now but that is the only shade at this pool. The ground floor pool has natural tree shade and shadevumbrellas.. There is bar at both pools. There is also a connectivity lounge for techo guests and best of all wifi is free throughout the hotel & in your rooms! We will definitely return again & again!

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Skyecougar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Bali Legian Nirwana

Property: Pullman Bali Legian Nirwana
Address: Jl. Melasti 1, Legian 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Legian
#7 Family Hotel in Legian
#7 Business Hotel in Legian
#8 On the Beach Hotel in Legian
#9 Spa Hotel in Legian
#9 Luxury Hotel in Legian
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Bali Legian Nirwana 5*
Number of rooms: 353
Official Description (provided by the hotel):
The most popular beachfront in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more   less 
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Also Known As:
Pullman Bali Legian Nirwana Hotel Legian

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