Stayed for 3 days which seemed about right. I would have preferred to stay at the hotel beside Pullman called The Stones Hotel as it looked better. Don't get me wrong, there were a lot of good things about Pullman so let me tell you my experience -
Arrived at 2:30PM and was told our room was not yet ready. Fine. Dropped off our luggage and scoured around for some bites. Arrived at 3:30PM and had to wait for another 15 minutes before we were given our room key. Reason? They didn't have the big towels available yet. When we arrived at our room, first thing we noticed was the size...it was huge! For the price we paid, could not have asked for more. Balcony was a plus though I regret not having booked for an Ocean View. This turned out well because I actually found the room more private and quiet (which was a necessity as sounds do travel easily around this hotel). Anyway, we checked the bathroom and found there were towels there. We wanted a shower and took out those big towels and...felt they were still wet. Seriously? I took a whiff and boy - it smelled like someone used it after a good workout and tried to hand wash it but it never dried up fully. Imagine? Turn off. I didn't want to be too fussy as we really didn't know we booked a 5-star hotel. Next, we opened the shower and the air that came out of the shower (and the bidet) smelled of sewer. I got part of my swimsuit wet and sniffed the cloth, it didn't smell of sewer which means that the water was good but the piping was not. Figured it could be due to bad construction and this is something the hotel will not be able to do anything about anytime soon. Some plus points about the room though - it was pretty complete. Interactive TV where all the information you would need are stored plus additional features like ambient channels, view your bill etc are a great addition, bathrobes and slippers, complete bathroom amenities and yoga mats and dumbbells if you want to exercise in your room are all included. About the yoga mat though...they seriously need to have it changed. Mine looked like someone drove over it in the mud (it was still damp) and it smelled like a wet dog. Seriously, I laid it on the floor and almost gagged. I immediately threw it to the back of the bathroom. Major ickyness (and I am mostly forgiving of minor mishaps)! This was completely unacceptable in hotel standards. I guess these are the things I hated about the hotel. Like I mentioned, there were also good parts like the in-room service because the food arrived fast and it was always delicious! They always make it a point to collect the dirty dishes right after you finish the meals. On our second day it rained the whole day and had to stay in the room. We weren't disappointed as we were well-entertained because we had free and stable WIFI, cable TV with add-on features, good food and a super, super comfortable bed. If there was one thing I completely loved about the room, it was that bed.
For the hotel itself, I particularly appreciated how modern it looked. It's classified as 5-star and it sure look like it from the outside. From the reception area and that huge fountain in the main garden, I was impressed. There were two pool areas and both were well-designed. I had the pleasure of using the terrace pool which overlooked the ocean and I absolutely loved it. The infinity pool was clean and well maintained. Location was also good and we found dining options nearby even though it was after midnight. The best feature of this hotel is their SPA area called Tjakra 7 - do not think of missing this out. I would book with this hotel despite my so-so room experience just for the SPA. It was small but cozy; price is excellent for the value, the massage rooms well appointed and the masseuses are experts at what they do. From the foot bath area, to the locker, to their hydro pool (biggest regret of the trip that we didn't go for the hydro treatments) and the actual treatment room - service is indeed 5-star. I loved the quiet area they led us to for afternoon tea and tidbits where we sat on a recliner and had a heated blanket over us. We were told to "take out time" but we had to cut this short as we were bound to fly back home.
So there...our 3-day experience at Pullman Hotel. Would I recommend this? Sure, but I think it's better to splurge extra for better rooms - maybe the quality of the amenities would be better. All in all, I still had a grand time and found the service staff quite good. The positive factors pretty much made up for what this hotel lacked in.
Pullman Hotel, add more staff at the reception and buy more towels and new yoga mats, please? Also, get someone to look into your plumbing and completely remove that horrid stench coming from the showers. I promise you, it will do you good in the long run.
- Official Description (provided by the hotel):
- The most popular beachfront in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more less
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- Also Known As:
- Pullman Bali Legian Nirwana Hotel Legian