We stayed at the Pullman Bali hotel for 6 nights and left somewhat disappointed.
The reception area, garden and ground were perfectly maintained and very attractive.
The infinity pool was very enjoyable. However the ground floor pools were dated, the ground around the pool had problem with ants. On more than 1 occasion the kiddy pool water was dirty and had oily substance floating on top.
Check in was on the slow side. Reception area on the day was understaffed for the amount of arriving guests. Check out on the other hand was speedy and hassle free.
We had a room on the 2nd floor of block 3, I would rate the room as 3.5 star. The interior was dated and had been patch repaired. Bathroom was nicely decorated and clean apart from mould in the shower. I was tempted to buy some mould killer spray and clean the shower myself. I highly recommend the hotel to invest in anti mould sprays, simply spray on, leave for 5 minutes, job done, no scrubbing required!
The biggest problem about the room was the mosquito. There was a gap underneath the room door and dozens of mozzies would fly in everyday, despite having 3 anti mosquito plugs in the room. The corridor in block 3 opens to sewage drains and wet grounds, the smell was overwhelming and I believe contributed to the mozzies problem. The mozzie problem severely affected our enjoyment of the room. We have stayed in 6 different 4-5 stars hotels in bali, some on the ground floor with direct access to gardens, yet none of them had mozzie problem as severe as the Pullman.
There was also a strange sewage smell in our room, upon reporting to the front desk an engineer came to assist and determined the smell was from the air conditioning. We were given a can of deodorizer, this helped initially but of course after a short while the smell would return. Pullman needs to clean out their air conditioning system.
In room services were efficient with all requests responded to in a timely manner.
Staff at the front entrance were hit and miss. Some very warm and welcoming, many were more interested in chatting amongst themselves.
Pullman needs to up their game to continue asking for the price they charge.
- Official Description (provided by the hotel):
- The most popular beachfront in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more less
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- Also Known As:
- Pullman Bali Legian Nirwana Hotel Legian