The short report: Avoid the hotel rooms; there are much better hotels around.
The detailed report: When driving in through the front gate past the building on the right my friend said, “I hope that’s not our room”, I said no that would be the staff quarters. Turns out that is the hotel!
Got to reception just after 1pm to be told our rooms not ready and check in is 3pm. We ask if this is a nice room with a view, to be told it’s a ‘limited view room’, ok we think as long as there is an outlook that should be ok. We go off to have a look around and a drink at the bar overlooking the beach, nice but pricey.
We come back to reception, yes our room is ready, so off we go walking back across the carpark to that building we saw when we drove in to be shown to our room 317 on the 3rd floor. Open the door to a small dark room, I open the door to the balcony and am absolutely astonished at what I see.
The whole balcony has been blocked off by shadecloth and mesh to block out the view of the building site just a metre away with workmen banging around. OMG, this is the worst room I have come across in all my years of travel.
We return to reception to advise we are not taking that room it has “NO VIEW’ not a limited view..but..NO view. We have paid good money for a decent room and we thought this was a decent hotel! We are then told sorry but that’s the room you have booked a limited view room. There is nothing on any of our reservation documents saying anything about a limited view, it just says 'Superior Room', and even if it did we still wouldn’t be staying in that dreadful dark NO View room!
Then it starts getting nasty!
We are then told there is nothing else available so we say ok just cancel the reservation and we will go to another hotel. The big tall chap at reception then sprouts of their ‘no refund on cancellation’ policy as we have already prepaid for our room 2 months earlier. We advise the room is unacceptable and will be getting the charges reversed by our bank. We are then told to take a seat and he goes off to the back room. A few minutes later he is back with an offer of a ‘garden view’ room...and a lecture about what to book next time..(lol, really, next time?).The garden view room #316 has a view over the carpark...The room is better (it has daylight), with a small bathroom with shower over bath and it is clean. (Congrats to housekeeping) Thankfully we have only booked for 3 nights, it will do, and we can salvage the remainder of our time in Bali.
I have never come across such aggressive, bullying attitude by check-in staff ever!
Funny thing we found a cake in the fridge saying “Happy Honeymoon” not sure what happened to the honeymoon couple? Perhaps they fled earlier in the day.....trust me this is no honeymoon suite!
Breakfast the next morning, staff are friendly, but it’s probably one of the worst breakfasts I have come across. Food in the bain marie is dreadful, only way to go is get something made fresh like eggs or omelette. We also found the pancake waffle and crepe station on the 2nd floor...fairly stodgy.
In summary, would not recommend, beware the dodgy rooms being sold here. The hotel rooms are right at the very back of the complex furthest away from the beach. There are way better hotels around. The bungalows may be better, but there are heaps of mozzies. I wish I had taken a good look at the average, poor, and terrible reviews on this hotel, they tell a consistent story!
- Official Description (provided by the hotel):
- Located absolute beachfront, with a wide range of facilities and leisure options, Legian Beach Hotel embraces families, honeymooners and business travelers. The 118 single-story cottages and 100 guest rooms, including 23 family rooms and 5 rooms that cater for disabled travelers, are set amid a landscaped tropical oasis dotted with coconut palms, shady trees, and sweet-scented flowers. The traditional architecture utilizes local materials from Bali and neighboring Indonesian islands, red tiled roofs merge with romantic alang alang thatch, while breezy, lazy gazebos melt into the natural beauty. The vista of the dramatic coastline and the rolling surf is spectacular, while the fiery sunsets viewed from here are the best in Bali. ... more less
- Reservation Options:
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- Also Known As:
- Legian Beach Hotel Bali