Stayed here for 2 nights. I purposely chose this hotel because of it being new and looks like a modern boutique hotel from Marriott.
Location: It is actually about 1 block away from Legian, the beach opposite the hotel is actually Kuta beach. About 10 mins walking around the corner towards shops and about 10 mins in the opposite direction to the newest shopping mall along the beachfront.
Check-in: Waited sometime before I could be checked in with only 2 staff working on the small family/tour group ahead of me. While waiting was served with the infamous welcome popsicle and what they claim the 'magic' environmental friendly cold towel. After about a 20 min wait, I was only helped. Lobby area is an open air area with modern touches and lots of wood blocks functioning as chairs and tables.
Room: Was upgraded to a pool facing room. Bright and modern room. Was big enough for me. Only gripe was the luggage rack, which is hidden within the closet, but too bad it was not really made for larger luggage as this means that you can't close the closet which means the closet light stays on. If you are with more than 1 luggage, you will have be inventive to find the most optimal way to place your luggage. Bed was comfortable. There was a sort of laydown sofa in the balcony. Toilet and shower area is separated by glass doors.
Breakfast: Breakfast spread was good, a mix of western and asian dishes, however some of the not so popular dishes will clearly be obvious, looks overcook or dried. Best part of the breakfast and my first, you get to enjoy ice cream part of it. There is a juice bar available, however the fruit variety was a bit limited, did not see much local fruits, and was surprised that some the tropical fruits was not as 'tasty' as you would expect - pineapples did not taste like pineapple but more of something that was grown in a greenhouse.
Staff: All very friendly and greets you when meeting you and wishing you good day.
Cons: One of the big letdown of this property at least during my stay and especially when I expect this to be a luxurious hotel, was the service. Faced a few issues which I reported, but sadly no resolution was offered, but just a smile and shrug with an apology. Maybe me, but my expectations especially for a 4/5 star hotel in Asia for the service to be up to the notch, in my opinion, there are lots of small things that are missing. E.g. leaving an extra set of amenities, e.g. shower gel, etc, emptying the garbage bin, turndown service, etc.
To me, these things lead me only give this place an average. The hard product is very good, but sadly the soft product still needs some polishing especially if it wants to be a seen as a luxurious hotel, ala W hotels standard.
ps: for those looking for an area overwhelmed with tourist, Nusa Dua or Jimbaran area might be better. Kuta area is just flooded with tourists and I heard that in the weekends traffic is grid lock.
- Official Description (provided by the hotel):
- Part of the Marriott group, The Stones Hotel - Legian Bali, Autograph Collection is an upscale and luxury gateway to a unique experience. Situated on the Southern tip of Legian Beach on the resort island of Bali, and only 20 minutes to the airport, our Bali 5-star resort's location is perfect. Here, you have the ideal vantage point to experience all the island has to offer with the vibrant activity of Kuta and the shopping excursions to Seminyak at your door step. All 308 guest rooms and 15 suites are sleekly designed and feature rainforest showers, complimentary wifi and espresso machines. Iconic architectural design meets eclectic sophistication around the hotel grounds with a 3,500sqm oversized swimming pool, 3 restaurants, cabanas, entertainment deck, Club Jasper for the kids and a 24 hour gym. ... more less
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- Also Known As:
- The Stones Hotel - Legian Bali, Autograph Collection