On reading such glowing reviews of the hotel we may have gone there with very high expectation. Most staff were extremely friendly with a couple that could really do with a smile on their face but there really were only a couple. The rest were fantastic, one lovely girl at reception asked me 'how may I call you' and I gave my name and she would always say good morning / evening / hello and my name which was lovely that she made an afford to remember and as mentioned, in general staff were excellent.
Room - was modern but I was expecting everything to be super clean and reasonably new. There were a few markings on the bathroom floor and then in the room there were marks everywhere and when I walked on it with my bare feet, it felt sticky. I then asked the cleaner to come and clean the floor which he did and got rid of some, but the next day, it was the same so I can only assume it came from cleaning tools or cleaner's shoes, I don't know...
Bed was super comfy as were the pillows, good size tv with good reception.
The other point that really annoyed me was the shower! It was hot and cold constantly. It didn't matter what I did or didn't do, the water will change from really hot and really cold, we could not just have a warm shower. I'm glad we didn't go for the pool access room as there were people sun bathing by the pool, we'd not have any privacy if they were sun bathing in front of our room having said that our room overlooks the construction of whatever is going on next door so not much to look it there either. Also the pool don't get any sun so it is extremely chilly which is probably why it doesn't get used much.
Food - after reading how wonderful breakfast there is, I was so looking forward to trying their egg benedic, first morning it arrived cold and extremely runny so I sent it back just so it could be warmer to eat, it came back 5 mins later and I have hard boiled egg on my plate so I just ate what I could. 2nd morning, thought I'd try again, this time the York was all cooked and I was about to say something but I looked at the people next table who ordered the same thing and theirs looked the same so I didn't bother. The sauce didn't taste of anything or it could be they give you so little I really couldn't taste anything. The granola from the buffet breakfast is probably the best thing there.
However having said this about breakfast, we ordered room service a few times, and every time, the food was amazing. My favourite is the chicken burritos - amazing!!! and food are well priced also so apart from breakfast, food would get 5 stars from us for sure. they also make really good cappuccino as well.
Location - It is right next door to Inner Glow 1 day spa which we loved, very reasonably priced too and there's another day spa next to InnerGlow but it didn't look as good so I never went to them. There are plenty of western and Indonesian food places nearby and Mexican. We walked to a Thai restaurant which took 10mins maybe so certainly plenty of food places within waking distance. Load of local shops though they seem to all sell the same clothes, bags, hats etc.. Bluebird taxi costed us from Bintang Supermarket in Semiyak about $1.50 AUD one way. We walked there but it was just too hot to walk back.
Overall I think the hotel is fine for the price but I'd be tempted to see what else in that price range. Their standout points for us is staff (most) and room service/restaurant (paid) food.
- Official Description (provided by the hotel):
- Ossotel is organic in its conception and operation. Stylish but not pretentious. We are modern, we like simple pleasures and design that works. The modern tropical design fuses simplicity and functionality, from the architecture to our tailored service showcasing a new breed of Balinese hospitality. Ossotel sits right in the centre of the iconic Padma Legian beach neighbourhood, a stone's throw from the ocean and a short walk to the Island's bars, restaurants, and vibrant club scene. ... more less
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- Also Known As:
- Ossotel Bali/Legian