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“Not so good”
Review of Ossotel

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Ossotel
Ranked #7 of 88 Hotels in Legian
Certificate of Excellence
Reviewed 9 June 2014 via mobile

After travelling to Bali now for over 30 years I know the smells, how lovely the people are and how there is a slow time frame for everything. But this hotel is new so thought give it a go. First the room stunk like Bali drain u could not keep aircon on when u went out so every time u came back it was hot and smelly could no swim in pool it got no sun at all. The staff were not friendly breakfast was a joke 6 people in the restaurant how does it take 20 mins to cook 2 eggs not just 1 morning but every morning would not recommend this hotel to anyone stay at the magani same price and 100 times better

Stayed: May 2014, travelled as a couple
9  Thank Linda4756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear Linda4756,
Thank you for the feedback. We are sorry to know that your experience at
Ossotel did not meet your expectations. I have noted some of your concerns
that made you feel unsatisfactory such as no sun by the
pool; we do get sun on our pool deck most of the time during
the year as it stretches from east to west...Unfortunately during this month
the sun rises and sets in a slightly different angle. However, we thank you
for the constructive comments which we will address and make some improvements
in the future.

Best regards,
Wayan

Best regards,
Wayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,031 - 1,037 of 1,221 reviews

Reviewed 9 June 2014

The staff were excellent. The rooms clean and serviced to a high standard. The food was great and the cocktails superb. Great location, easy access to beach. No direct sun to the pool but that was okay for me as I burn easily. Service fast and staff are happy to oblige with requests for extra towels, seats etc. Great to have fast wifi.

  • Stayed: June 2014, travelled with friends
    • Value
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2  Thank QueenJulie1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear QueenJulie1958,
Thank you for sharing your feedback which we value greatly. We are happy
that you enjoyed your stay and appreciate the compliments to our staffs and services. Once again, thank you for the encouragement and recommendations. We look forward to welcoming you back soon.

Best regards,
Wayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Totally enjoy our stay in Bali with Ossotel. With easy access to Legian beach (except some unpleasant experience with the beach vendor) otherwise great experience with all their friendly staff who made our stay that much more fun

Stayed: May 2014, travelled with friends
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear Danny L,
Thank you for your great review and we were very glad to know that you had
enjoyed the experience with us at Ossotel. We would like to express our
gratitude for your compliments on our friendly staffs. See you again soon.

Best regards,
Wayan

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Reviewed 8 June 2014

The staff were excellent, food was good, the rooms were clean and kept in a high standard, the hotel is situated in the heart of legian, where you can shop and get to the many restraunts which are all within walking distance, the pool area suited me fine as its a long one which allowed me to do laps as my form of exercise, nothing was to much trouble for the staff, who were keen and helpfull at all times, we would have no hesitation in recomending this hotel to anyone .

Room Tip: corner suites have a bit more space
See more room tips
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank felix k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear felix k,
Thank you for sharing your feedback which we value greatly. We are happy
that you enjoyed your stay and appreciate the compliment to our room, food,
and the staffs. Once again, thank you for the encouragement and
recommendations. We look forward to welcoming you back soon.

Best regards,
Wayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

Stayed here for 8 nights with my wife.
Key points:
- poolside room - worth the upgrade.
- rooms are new, modern and clean.
- free wifi.
- no direct sun for the pool so it's a little cool - only criticism.
- convenient location - solid walk of 30mims into Kuta or Seminyak
- 2 min walk to the beach
- staff - INCREDIBLE - Hi Arini!

- the hotel organised a day trip to Uluwatu, Dreamland and Jimbaran, the driver Ketut (serious!) was brilliant and would highly recommend him to everyone.
- the tour guides opposite - Dave and Jullian are also very highly recommended.
- be careful of the 21% hotel surcharge - it can add a nasty shock to your cocktail bill!
Definitely recommended as an affordable mid priced hotel...

Great option and would definitely revisit.

Stayed: June 2014, travelled as a couple
5  Thank Adam I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear Adam I,
Thank you for the review. We are glad to know that you enjoyed your
8 nights experiences at Ossotel. You have found a great location hotel
and sincerely thanks for the compliment to our staffs. We trust you will
come back soon and appreciate your recommendations. We look forward to
welcoming you back soon.

Best regards,
Wayan

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Reviewed 5 June 2014

Convenience location near to Legian beach. Good experience while check-in as they present a cool tower and drink to welcome the guest! The room is clean and bright in overall. I will consider to choose it again while I travel to Bali in future.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank RXZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear RXZH,
Thank you for the review. It was indeed our great pleasure to have you stay
with us and we are glad that you had enjoyed the experiences. We will
certainly keep up and even improve in many ways possible to serve you better
on your next visit. Look forward to be at your services again in the future.

Best regards,
Wayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Stayed at this hotel for 5-days. The staff remembers your name and is incredibly helpful. The rooms were spacious and clean. There is a turn down service where they leave you a pastry for dessert, too. Our room looked out over the pool (which was always refreshingly cool), and breakfast was included. Breakfast consisted of choosing from an extensive menu (eggs benedict, eggs florentine, etc.) or a buffet. The location was perfect - 5 minute walk from the beach and far enough away from the hubub.

The rate was phenomenol. In fact, we were a little hesitant to stay here at first BECAUSE of the rate. However, upon checking in, we immediately extended our stay for the entire week.

Thank you, Ossotel, for making my stay in Legian wonderful.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 4 June 2014

Dear Rebecca G,
Thank you for your great review and we are very pleased to know that you enjoyed your total experience with us at Ossotel. We would like to express our gratitude for your compliments on our products and services with incredibly helpful staffs. Look forward to see you again soon.

Best regards,
Wayan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ossotel

Address: Jalan Padma Utara | Legian, Bali, Legian 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Legian
Price Range: £41 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ossotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Ossotel is organic in its conception and operation. Stylish but not pretentious. We are modern, we like simple pleasures and design that works. The modern tropical design fuses simplicity and functionality, from the architecture to our tailored service showcasing a new breed of Balinese hospitality. Ossotel sits right in the centre of the iconic Padma Legian beach neighbourhood, a stone's throw from the ocean and a short walk to the Island's bars, restaurants, and vibrant club scene. ... more   less 
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Also Known As:
Ossotel Bali/Legian

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