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“Great.....but”
Review of Ossotel

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Ossotel
Ranked #7 of 87 Hotels in Legian
Certificate of Excellence
Reviewed 18 June 2014

Great location. Great staff. Great restaurant. Rooms clean and new. But..... The pool is FREEZING!!! Unfortunately the pool is in the shade all day so any hope of lazing by the pool in the sun is not going to happen. This is the only fault in a very well priced and nice hotel. We won't stay again.

Stayed: June 2014, travelled as a couple
Thank Kymmy444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear Kymmy444,
Thank you for your review with very positive comments to hotel location, the staffs, and the restaurant. As for swimming pool; we do get sun on our pool deck most of the time during the year as it stretches from east to west...Unfortunately during this month the sun rises and sets in a slightly different angle. Hope that we have a pleasure to serve you again in the future.

Best regards,
Wayan

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1,000 - 1,006 of 1,200 reviews

Reviewed 18 June 2014

My boyfriend and I stayed there for 4 nights when we went to Bali. It was clean and the staff was very friendly. Their breakfast was great and they have us treats every evening as well so we were very happy. They have a path to the beach and have some chairs on the sans for the hotel guests. The room was a bit small but was ok for 2 ppl.

  • Stayed: June 2014
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Thank K1d0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear K1d0,
Thank you for your great review and we are very pleased to know that you enjoyed your 4 nights experiences with us at Ossotel. We would like to express our gratitude for your compliments on our breakfast and also to the staffs. We hope to seeing you soon.

Best regards,
Wayan

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Reviewed 16 June 2014

A business trip with experience of a leisure service what a totally a great experience to have.

location wise which is near the beach and reachable to Kuta and other part of famous places makes the stay is good and also enjoy the overall warm hospitality.

the restaurant give a best foods and ambience with a 5 star quality. I can not say anything then would be back again and having the best experience ever.

Thanks Ossotel

Room Tip: room with pool access is Great!
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
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Thank StanlyNapoleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear StanlyNapoleon,
Thank you for sharing your feedback which we value greatly. We are happy that you enjoyed your total experience and appreciate the compliment to our restaurant with their best food and ambiance. Once again, thank you for the encouragement and we look forward to welcoming you back soon.

Best regards,
Wayan

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Reviewed 15 June 2014

I would like to warn everyone that decide to stay at the Ossotel to be aware of the cost of getting your Laundry done it is very very expensive, I had 6 items of underwear, three men's Tees, 1 pair Boardies, 2 ladies shorts, 4 tops and 1 hat cost me $64 Australia, across the road at the DVD shop you can get all this for $4.50 Australia, the Ossotel is a total ripoff. Also all food and drinks have 25 % tax added which adds up. Apart from this it is very nice but the pool never gets sun on it.

  • Stayed: June 2014, travelled as a couple
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2  Thank Sandra Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear Sandra Z,
Firstly, thank you for your time to write a feedback for us. It was our great pleasure to have you as our guest at Ossotel. Your concern about our laundry prices is duly noted, we would like to explain that we aim to give the best laundry service that is on par to our standards. The third party operator was known as 5 a Sec (now Brite), they are internationally well known as a top class laundry services company. We are more than happy to guide you to a less dear laundry service if you requested, although we couldn't guarantee their quality. As for F&B prices, the application of Gov VAT 11% and service charge 10% is government regulation and a common practice in the hospitality industry of a 4 star hotel. We have stated at the bottom part of every page on our menu that, "the prices above are in Thousand rupiahs and does not include 11% gov tax and 10% Service charge". And as for our swimming pool, We do actually get sun on our pool deck all day long most of the year as it streches from east to west (google map). Unfortunately during this month the sun rises and sets at a slightly different angle causing the shadow of our hotel building to overcast our pool. Lastly, I would like to apologize for all inconvenience caused and we are looking forward to giving you better services in the future.

Best regards,
Wayan

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Reviewed 14 June 2014 via mobile

Truly a great place to stay.

Our new friends:
Arini & Elis + the guys whose names missed me @ Reception;
Romeo's Hendra, Ari & other staffs, Chef Banjar (great food), super cool dude behind the bar;
housekeeping & ground keeping staffs ....

My wife and I will be back. Double thumbs up.

Kudos to Management for great training. See y'all again soon!!

Stayed: June 2014, travelled as a couple
2  Thank Mudita52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear A TripAdvisor Member,
Thank you for your great review and we are very pleased to know that you enjoyed your total experience with us at Ossotel. We would like to express our gratitude for your compliments on our great food and the staffs. See you again soon.

Best regards,
Wayan

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Reviewed 13 June 2014

We stayed for 14 nights at the Ossotel and it's the best boutique hotel we have ever stayed in. The staff were all very friendly, the rooms modern and clean and the breakfast was really good. So thank you again to all the staff for everything.
Stuart and Carole, Perth

  • Stayed: June 2014, travelled with friends
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2  Thank Kylie1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 20 June 2014

Dear Stuart and Carole,
Thank you for sharing your feedback which we value greatly. We are happy that you enjoyed your stay and appreciate the compliment to our room, breakfast, and the staffs. Once again, thank you for the encouragement and we look forward to welcoming you back soon.

Best regards,
Wayan

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Reviewed 12 June 2014 via mobile

you come bali for the beach. This will be a perfect choice. It have a direct access to the beach!...Awesome!. The room have a modern concept and the bed was really comfortable. The staff was very helpful and friendly. The only minus point is the location. Not a walking distance to the Legian clubs area and Kuta shopping district. But then again it is only 5 mins drive or ride :p. Overall I would recommend this place!.

  • Stayed: June 2014
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1  Thank khairul a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this reviewResponded 13 June 2014

Dear khairul a,
Thank you for your review. It is our pleasure to have you stay with us. We
are glad that you enjoyed your experiences at Ossotel. Your positive
feedback will certainly keep us motivated to do better for our customers. We
do appreciate your recommendations and look forward to seeing you again
soon.

Best regards,
Wayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ossotel

Address: Jalan Padma Utara | Legian, Bali, Legian 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta District > Legian
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Legian
Price Range: £42 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ossotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Ossotel is organic in its conception and operation. Stylish but not pretentious. We are modern, we like simple pleasures and design that works. The modern tropical design fuses simplicity and functionality, from the architecture to our tailored service showcasing a new breed of Balinese hospitality. Ossotel sits right in the centre of the iconic Padma Legian beach neighbourhood, a stone's throw from the ocean and a short walk to the Island's bars, restaurants, and vibrant club scene. ... more   less 
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Also Known As:
Ossotel Bali/Legian

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