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“The best 4 star hotel in Bali!” 5 of 5 bubbles
Review of Ossotel

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Ossotel
Ranked #6 of 84 Hotels in Legian
Certificate of Excellence
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The best 4 star hotel in Bali!”
5 of 5 bubbles Reviewed 10 August 2014 via mobile

Stay here and you won't be disappointed. Far more modern and friendly than most of the surrounding hotels/resorts and excellent value for money! It is a 4 star hotel with 5 star staff and 5 star attitude.

We stayed here for 4 weeks over June/July and ALL the staff were fantastic (from reception, housekeeping, the restaurant and the management).

The location is great-probably the nicest stretch of Legian beach is directly ahead of the hotel (once you walk 2mins through the walkway) and there is a good range of restaurants close by.

The rooms are as good as everyone on TripAdvisor has said; modern, big enough, good amenities, very comfortable bed and pillows and the pool access rooms are worth the extra $20-30/night.

The pool is cold and it did mean that we spent less time at the pool and more time at the beach but because we were there for 4 weeks, we did notice that the sun was changing in the sky and the deck started to get more and more sun so hopefully by September/October part of the pool will be sunny! And I guess it is 30+ degrees in Bali so a dip in a cold pool is not really that disastrous.

The restaurant is very good. The breakfast can be a bit hit and miss in terms of runny vs rock hard eggs and can be fairly cool once it gets to the table. The omelette and breakfast burrito were very good (consistently). At dinner the menu expands and the food is more consistent and very good-better than most of the surrounding restaurants in Legian.

The restaurant morphs in to a more bar atmosphere on some nights after about 8:30pm and the music (often very good live bands but sometimes a bit nightclub and loud) can pump to past 1am! It will definitely affect light sleepers and those who stay in the rooms closest to the restaurant will be able to hear/feel the bass until closing time. Most affected are room numbers 101-106 (pool access ground floor) and 201-206/301-306 for the 2nd and 3rd floors. I would ask for a room about half way down (we were in room 109).

The staff, as I mentioned earlier, are great! A special mention to Dekni, Endra, Chef Banjar, Ari, Devi, Desi and Hendra-very professional staff with excellent hospitality skills and just fun to chat to when you visit. The reception staff including Ani and Arini were lovely-nothing was too much trouble. The management including Wayan (General manager) and Ngurah and Arnold were great too.

Comparing Ossotel to other hotels near by it stands up very well and is the best 4 star Bali we have stayed in throughout South East Asia!

To all the staff, thank you so much for looking after us so beautifully. Keep up the great work and we'll see you again!

Cheers,

Jack & Lucy

Stayed July 2014
Helpful?
1 Thank Jackson201157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 12 August 2014
Dear Jack and Lucy,
Thank you for your great review and we are very pleased to know that you enjoyed your experience with us at Ossotel. We would like to express our gratitude for your compliments on our products, services and the friendly staffs. We hope to see you soon.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,031 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (351)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Auckland, New Zealand
1 review
4 of 5 bubbles Reviewed 9 August 2014

Fantastic position very close to beach and half way between Kuta and Seminyak.

Rooms are lovely. Really modern , clean and well appointed. Nice touch leaving pastries/cakes every evening in your room. 2 x free bottles of water every day too.

Staff are wonderful. Very friendly and helpful.

Only slight issue is that pool is cold as it doesn't get any sun, apart from that , no issues whatsoever and would fully recommend to anyone.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank WelshSean1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 12 August 2014
Dear WelshSean1969,
Thank you for your review. It is our pleasure to have you stay with us. We are glad that you enjoyed your experiences at Ossotel. Your positive feedback will certainly keep us motivated to do better for our customers. Look forward to seeing you again soon.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
163 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

We stayed at Ossotel for 7 nights in a pool access room. We were in room 102 but this was close to the street end I would have preferred a bit further down (say 110 onwards). We did ask to change but this was not possible without changing rooms during our stay so we declined. The hotel was in a perfect location in Legian with both Kuta and Seminyak in walking distance and restaurants and bars very close by (Try Mozzerella's and Hitano). Close to the beach via a back alley. The staff were fabulous. Breakfast at Romeo's was OK but limited buffet choices. The one big flaw I find with this place is the pool is sooooo cold. Hubby went in once and I haven't managed to submerge more than my feet. We chose the pool view room becuase we like to swim often but that has not been possible here. If this one issue was rectified with some solar heating (given the pool is not often in the sun) I would have rated it a 5. We had a late flight and were able to organise a late check out which was fantastic. Heat the pool and we will come back :)

Room Tip: First 5 or so pool view rooms are close to the street, noiser and less private.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Allis0n_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 12 August 2014
Dear Allis0n_Smith,
Thank you for the review. It was indeed our great pleasure to have you stay with us and we are glad that you had enjoyed the experiences. We will certainly maintain and even improve in many ways possible to serve you better on your next visit.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geraldton, Australia
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

I recently stayed for 5 nights in a pool access room at the Ossotel Legian . The room was excellent, pristine , top quality, loved the reading lights and the bed was wonderful ! As many reviewers have stated at this time of year the pool is cool as it is in shade most of the day and I only used it a couple of times. The staff are all very good and try hard to please and remember your name too which is very impressive . Thanks Arini on reception you are the best !

Room Tip: Ask for a room away from reception as they are more private.
See more room tips
  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MimiPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 9 August 2014
Dear MimiPerthWA,
Thank you for your review. We are glad you enjoyed your stay. Our staff are happy they made your day and will continue to strive to exceed guest expectations. Look forward to see you again soon.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014

Just got back home after spending 9 nites at the Ossotel hotel and thought it was great value.
Room was a good size, beds extremely comfortable, great bathroom and a nice balcony overlooking the pool.
In house free wi-fi was always fast &reliable - a must when travelling abroad :-)
The restaurant was very good and breakfast menu was always changing (try the breakfast burritos-yum) Pool was handy & the beach was a easy 2 minute stroll to watch the evening sunset. Staff were EXCELLENT, from house-keeping, Reception and Restaurant staff, all were extremely good, plus Wayan & Ngurah are always on hand to oversee & assist.
Overall a big tick from me!!! Thanks Again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wisdom64_brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 9 August 2014
Dear wisdom64_brighton,
Thank you for your feedback. Happy to know you enjoyed your 9 nights stay at Ossotel and that our team delighted you in every way. We take a lot of effort to personalize the service for our guests' individual needs. Our team will certainly be motivated to strive and enhance further our guest interactions and we look forward to welcoming you back soon

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albury, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 August 2014 via mobile

My fiancé and I have just spent a week in this new and modern motel on JL.Padma Utara and I really must say it exceeded our expectations.
The staff were exceptional, the rooms were spacious and clean, and the bed was awesome and comfy. Breakfast was included in our package and the variety of local dishes each morning as well as the menu items kept us full for most of the day.
Hendra has the best customer service and makes time to make each diner feel welcome and comfortable, going above and beyond he is an asset to this establishment.
We will definately return.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Roxy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 7 August 2014
Dear Roxy D,
Thank you for your review. We are happy that you had enjoyed your stay with us for a week at Ossotel. We do pride in ourselves on the comfort of products and services and hope that we are always the best hotel in Legian for you. We look forward to serving you again soon.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
9 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 5 August 2014

Stayed here in March/April over Nyepi and loved every bit of the hotel. It is a little small and not a great deal to do other than eat and swim but spend the extra and get the pool access room. Awesome location and very friendly staff. The pool only gets sun in the morning until lunch then can get cold after lunch due to the taller building.

Room Tip: Try the Bacon Manhattan at the bar.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Knighto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Ossotel, responded to this review, 7 August 2014
Dear Knighto,
Thank you for your great review and we are very pleased to know that you enjoyed your total experience with us at Ossotel. We would like to express our gratitude for your compliments to our friendly staffs. We do appreciate your recommendations to try the Bacon Manhattan at the bar. Look forward to see you again soon.

Best regards,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ossotel

Property: Ossotel
Address: Jalan Padma Utara | Legian, Bali, Legian 80361, Indonesia
Region: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Legian
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ossotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Ossotel is organic in its conception and operation. Stylish but not pretentious. We are modern, we like simple pleasures and design that works. The modern tropical design fuses simplicity and functionality, from the architecture to our tailored service showcasing a new breed of Balinese hospitality. Ossotel sits right in the centre of the iconic Padma Legian beach neighbourhood, a stone's throw from the ocean and a short walk to the Island's bars, restaurants, and vibrant club scene. ... more   less 
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Also Known As:
Ossotel Bali/Legian

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