Not a good review i'm afraid - we arrived at 10:30pm after travelling for 13 hours and the room wasn't ready. The staff are friendly but not professional or helpful and lack customer service and communication skills. There isn't a restaurant at this hotel and it's in a location where there is nothing nearby so this proved to be a problem as you can't book taxis. The room was ok but the bathroom door locked me out if I shut the door. My friends shower leaked about an inch thick all over the bathroom floor - and the stairs don't have a balustrade.....a lot of OH&S issues here. The housekeeping was poor and the "buffet breakfast" was Asian food with toast and limited fruit and only opened at 8am if you were lucky. My daughter slipped over quite badly in the breakfast area due to a lot of water on the floor, which they didn't seem to care about. The pool was ok but nowhere to sit around it and you couldn't buy drinks or anything. The rooms all open onto the pool and reception so there was a lot of noise whilst trying to sleep. I wouldn't stay here again and wouldn't recommend it to anyone.
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- Also Known As:
- The Legian Sunset Residence Bali