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“Wouldn't stay again”

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The Legian Sunset Residence
Ranked #17 of 88 Speciality Lodging in Legian
Certificate of Excellence
Reviewed 5 January 2014

Not a good review i'm afraid - we arrived at 10:30pm after travelling for 13 hours and the room wasn't ready. The staff are friendly but not professional or helpful and lack customer service and communication skills. There isn't a restaurant at this hotel and it's in a location where there is nothing nearby so this proved to be a problem as you can't book taxis. The room was ok but the bathroom door locked me out if I shut the door. My friends shower leaked about an inch thick all over the bathroom floor - and the stairs don't have a balustrade.....a lot of OH&S issues here. The housekeeping was poor and the "buffet breakfast" was Asian food with toast and limited fruit and only opened at 8am if you were lucky. My daughter slipped over quite badly in the breakfast area due to a lot of water on the floor, which they didn't seem to care about. The pool was ok but nowhere to sit around it and you couldn't buy drinks or anything. The rooms all open onto the pool and reception so there was a lot of noise whilst trying to sleep. I wouldn't stay here again and wouldn't recommend it to anyone.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLegianSunsetRsdc, Manager at The Legian Sunset Residence, responded to this reviewResponded 8 January 2014

Dear valued guest,

Thank you for your comment regarding to your experience in The Legian Sunset Residence.

We apologize for the inconvenience in many ground while you were stay here.

It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments.

Hope we may serve you better in other chance.

Thank you.

Sincerely yours,
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (81)
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63 - 69 of 81 reviews

Reviewed 24 April 2017
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  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Rega82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile
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Stayed: February 2017, travelled with family
1  Thank elieswat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2016
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  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank jopistone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2016 via mobile
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Stayed: August 2016, travelled with friends
Thank Vincent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLegianSunsetRsdc, Front Office Manager at The Legian Sunset Residence, responded to this reviewResponded 24 August 2016

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Reviewed 9 June 2016 via mobile
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Stayed: May 2016, travelled with family
Thank RdianWasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLegianSunsetRsdc, Front Office Manager at The Legian Sunset Residence, responded to this reviewResponded 10 June 2016
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Reviewed 20 March 2016 via mobile
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Stayed: August 2015, travelled as a couple
Thank nunuboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Legian Sunset Residence

Address: Jalan Shri Lakhsmi 17, Legian 80361, Indonesia
Region: Indonesia > Bali > Legian
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 88 Speciality Lodging in Legian
Price Range: £23 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Legian Sunset Residence 3*
Number of rooms: 53
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Also Known As:
The Legian Sunset Residence Bali

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