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“Great hotel except the noise”

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Sun Island Hotel & Spa Legian
Ranked #13 of 87 Hotels in Legian
Certificate of Excellence
Reviewed 20 April 2014

We stayed at this hotel with a group of people and absolutely loved the rooms, staff and facilities! However the noise at night is a serious problem. The last night of our stay a live band played until after midnight and one of us had to personally go down to the band and ask them to turn it down as the hotel staff couldn't fix it!

  • Stayed: April 2014
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2  Thank Jester18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 20 May 2014

Dear Jester18,

Greetings from vibrant Bali!

Thank you for staying at Sun Island Hotel & Spa Legian in your recent Bali getaway. Please accept our appreciation for sharing your concern with our management. We have taken measures to minimize the problem, one of which is by setting new operational standard pertaining evening entertainments that now end at 10:00 p.m. Apart from the inconveniences, I am pleased that you loved our rooms, staff and facilities. My team and I are looking forward to welcoming you back to our hotel.

Warmest regards,

Ismullah, General Manager

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Reviewed 10 April 2014 via mobile

The hotel it's self is lovely, modern, clean and well kept. The staff were warm welcoming and helpful and professional at all times however the let down was the constant noise. We stayed here for 6nights and didn't sleep well at all. If there wasn't a live band playing or music excessively loud it was the constant motor bikes going past the hotel and the slamming of doors. We were on the 3rd floor and still the noise was deafening. We understand that The kuta area is known for it's partying but felt that the hotel should be trying to minimise noise for its guests. We are really disappointed as the staff are amazing!

  • Stayed: April 2014
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Thank Kstar1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 20 May 2014

Dear Kstar1990,

Greetings from the fun side of the island!

First of all, I would like to thank you for staying in our new hotel. It was indeed disheartening to know that your stay was below your expectation. Please rest assured that our guests’ satisfaction is utmost crucial and we take guest feedback such as yours very seriously. Thank you for sharing your concern to us, and we will keep working on minimizing disturbances. Your suggestions will certainly be one of our considerations. On a different note, we appreciate your compliment on our staff. We sincerely hope that the recent experience will not deter you from visiting us again in the future.

Best regards,

Ismullah, General Manager

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Reviewed 9 April 2014

Walked in and got quoted a pretty good rate. After checking on-line found a cheaper rate but they were happy to match it. Rooms were amazing. Most comfortable bed I have ever slept on in Bali. Brand new hotel so it was immaculate. Air Con worked great. Never hot or muggy in the room. Lots of TV Channels. WiFi worked everywhere. Pool was great but they were still working on the pool bar so it was not staffed but they were more than happy to bring drinks to me from the corner bar in the pool area. Excellent Service. Friendly staff. I would stay here again.

  • Stayed: March 2014, travelled solo
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4  Thank Derek_Ahearn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 20 May 2014

Dear Mr. Derek Ahearn,

Greetings from Bali!

How pleasant it is to hear from you again after your recent stay with us. I am very happy to know that you loved our service and facilities and that your vacation went as you had planned it. My team and I are certainly looking forward to welcoming you back at our hotel.

Sincerely,
Ismullah, General Manager

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Reviewed 2 April 2014 via mobile

This place was absolutely fantastic, I have visited bali numerous times and this hotel definitely tops the list.

The room was exactly what we needed, a comfy bed and a shower. Rooms were always cleaned when needed.

The rooftop pool was a great place to hangout and meet people from all around the world. The pool bar was great to grab a few drinks or a snack to eat without having to go anywhere.

Breakfast was a lot better than I expected from a bali buffet. Great choice of food and drinks that didn't disappoint.

And then there was the staff, they were amazing. I'm pretty sure they just grab the best people on the island and put them in the one spot. Always a smile and always great to talk to while having a beer and watching the world go by.

I highly recommend this place and will be back there all the time.

Stayed: March 2014, travelled as a couple
7  Thank JSully89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 20 May 2014

Dear JSully89,

Greetings from the vibrant side of Bali!

Thank you for choosing to stay in our new hotel in your recent getaway. We are truly elated by your praises on our service and facilities, but most of all, we are pleased to know that your holiday went amazing. Your compliments have been shared among our team members who will carry on our service from the heart to make our guests stay most pleasant and welcoming. Thank you for recommending us to other travelers. My team and I are looking forward to your next visit!

Yours sincerely,
Ismullah, General Manager

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Reviewed 8 March 2014 via mobile

This is a new hotel Legian. The rooms are clean and just the right size. The location is very convenient, a little far (but still walking distance from Kuta Beachwalk Mall) from the noise of Kuta but everything you might need is still available in this area. It was good hanging out at the pool area. The pool isn't big but the ambiance up there was relaxing. Overall the hotel is really nice! The breakfast buffet, amenities, and customer service were great!

I would recommend this hotel to anyone! You'll experience 5-star stay without the 5-star price.

  • Stayed: March 2014
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3  Thank pepetph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 26 March 2014

Dear pepetph,

Greetings from Sun Island Hotel & Spa Legian!

First of all, I’d like to thank you for choosing to stay in our brand new hotel. I am pleased to know that you enjoyed your stay, and I appreciate that you recommend our hotel to other travelers. As you pointed our correctly, we are located in a convenient and fun side of Bali where everything you need is just around the corner. My team and I will be looking forward to welcoming you back in the high spirited hospitality of Sun Island Hotel!

All the best,
Ismullah, General Manager

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Reviewed 5 March 2014 via mobile

Awesome.. 5 months old!!!! $50 a night... jeesus bargin!!!! Its sooooo new an so clean!!!!!!!! Rooms are amazing!!!!!!!! And brand new.. staff are awesome! ! Anyone who knocks this hotviel are upperclass wannabe yuppies who are clearlly not prepared to $200 _ $ 300 a night in bali yet still expect 5 star Australian hotel value... ur getting 5 star australia for 50 bucks a night! Its amazing. :) location can't get better. Also very quite away from hussle an bussle yet every thing at your front door. Omg seriously staff are lovelly!!!!!!! Pls stay here its amazing! Safe and awesome cant say enough. Disregard the winging people's comments.. thier idiot cheap winging people! Aussie aussie whoooo hoo.. we are 32 and loved it...

  • Stayed: March 2014
    • Value
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8  Thank jewelsj81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 26 March 2014

Dear jewelsj81,

Greetings from the fun side of the paradise!

Thank you for choosing to stay in our brand new hotel, and I am elated to learn that you had such fantastic time with us. Thank you for saying kind word on our services and facilities. We will keep doing our best to give our valued guests most welcoming stay and unforgettable Bali getaway. I am hoping that you will plan another stay with us in the near future. In the meantime, I am wishing you and your family a wonderful time.

All the best,
Ismullah, General Manager

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Reviewed 17 February 2014 via mobile

My partner and I transferred here from a hotel that we were very dissatisfied at. From the second we walked in the foyer we were wowed by the funky contemporary style of this hotel. Modern streamlined but classy, while still being warm and inviting. The staff can't do enough for you here and the smiles are genuine! The best part is sipping a cocktail on the 3rd level pool while hanging over the edge watching the hustle bustle on Jalan legian below.

Stayed: February 2014, travelled as a couple
6  Thank Aussieboydie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunIslandHotelLegian, General Manager at Sun Island Hotel & Spa Legian, responded to this reviewResponded 26 February 2014

Dear Aussieboydie,

Greetings from the funky side of Bali!

Thank you for experiencing our brand new hotel. Your trust and your review are truly meaningful to us to keep on working towards becoming excellent in our services and facilities. As you pointed out, our pool with its sunken bar is indeed one of the highlights of our hotel. I am hoping that by the time you visit us again, you will get the opportunity to enjoy our other funky outlets besides our Topix Asia restaurant & bar: our Island Spa and Skylight Rooftop Bar with its whirl pool. My team and I are looking forward to your next Bali getaway with us in the not too distant future.

Warmest regards,
Ismullah, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sun Island Hotel & Spa Legian

Address: Jl. Legian 123 | Legian, Legian 80361, Indonesia
Region: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Luxury Hotel in Legian
#11 Spa Hotel in Legian
Price Range: £36 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Island Hotel & Spa Legian 4*
Number of rooms: 107
Official Description (provided by the hotel):
Located in one of the most throbbing areas in Bali, Sun Island Hotel & Spa Legian comprises of 99 rooms and 8 suites, restaurants and bars, and a roof top whirl pool. This Bali hotel is mere walking distance from the famous Legian beach, clubs, and only 15-minute drive from Ngurah Rai International Airport. The hotel is designed for travelers who are always young at heart and wanting to be in the hub of endless entertainment and fun that Bali has to offer. Hotel Facilities: Sun Island Hotel & Spa Legian has a main swimming pool, a rooftop sundeck whirl pool, a spa, a main restaurant, a poolside restaurant with sunken bar, a rooftop bar, and 24-hour room service Room Facilities: All rooms have air-conditioning, TV cable, IDD telephone, free Wi-Fi access, safety deposit box, coffee & tea making facilities, hair dryer, and refrigerator ... more   less 
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Also Known As:
Sun Island Hotel & Spa Legian Bali

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